20-9
User
Guide
for
the
Cisco
Application
Networking
Manager
5.2
OL-26572-01
Chapte
r
20
Troubleshooting
Cisco
Application
Networking
Manager
Problems
Using
Lifeline
•
You
have
opened
a
case
with
Ci
sco
technical
support.
Procedure
Note
Your
user
role
det
ermines
whether
you
can
use
this
option.
Step
1
Choose
Admin
>
Lifeline
Management
.
Step
2
Enter
a
description
for
the
package
(required).
The
description
can
include
information
about
why
the
package
is
being
created,
who
requested
the
package,
and
so
forth.
Step
3
Click
Save
.
The
package
is
created
in
the
following
format:
lifeline-yyMMdd-hhmmss.zip,
and
displays
in
the
Lifelines
pane.The
package
size,
name,
and
generation
date
display
in
the
New
Lifeline
window.
Note
Do
not
perform
any
module
maintenance
until
the
package
is
created.
Step
4
After
the
package
is
created,
do
one
of
the
following:
•
Click
Download
to
save
the
package
to
a
directory
on
your
computer
or
to
view
the
package
contents.
See
the
“Downloading
a
Lifeline
Package”
section
on
page
20-9
.
•
Click
Add
to
add
the
package
to
the
ANM
database.
See
the
“Adding
a
Lifeline
Package”
section
on
page
20-10
.
•
Click
Delete
to
delete
the
package.
See
the
“Deleting
a
Li
feline
Package”
section
on
pa
ge
20-11
.
Related
Topics
•
Using
Li
feline,
page
20-7
•
Creating
a
Lifeline
Package,
page
20-8
•
Adding
a
Lifeline
Package,
page
20-10
•
Downloading
a
Lifeline
Package,
page
20-9
Downloading
a
Lifeline
Package
Note
Your
user
role
det
ermines
whether
you
can
use
this
option.
You
can
download
a
package
for
di
splaying
or
saving
to
your
l
ocal
drive.
Assumption
You
have
created
a
package
(see
the
“Creating
a
Lifeline
Package”
section
on
page
20-8
).
Procedure
Step
1
Choose
Admin
>
Lifeline
Management
.
