CH
A
P
T
E
R
20-1
User
Guide
for
the
Cisco
Application
Networking
Manager
5.2
OL-26572-01
20
Troubleshooting
Cisco
Ap
plication
Networking
Manager
Problems
Date:
3/
28/12
This
chapter
describes
how
to
troubleshoot
ANM
issues.
Note
When
naming
ACE
objects
(such
as
a
real
server,
virtual
server,
parameter
map,
class
map,
health
probe,
and
so
on),
enter
an
alphanumeric
string
of
1
to
64
characters,
which
can
include
the
following
special
characters:
underscore
(_),
hyphen
(-),
dot
(.),
and
asterisk
(*)
.
Spaces
ar
e
not
al
lowed.
If
you
are
using
ANM
with
an
ACE
module
or
ACE
appliance
and
you
configure
a
named
object
at
the
ACE
CLI,
keep
in
mind
that
ANM
does
not
support
all
of
the
special
characters
that
the
ACE
CLI
allows
you
to
use
when
configuring
a
named
object.
If
you
use
special
characters
that
ANM
does
not
support,
you
may
not
be
able
to
import
or
manage
the
ACE
using
ANM.
This
chapter
includes
the
following
sections:
•
Changing
ANM
Software
Configuration
Attributes,
page
20-1
•
Discovering
and
Adding
a
Device
Does
Not
Work,
page
20-7
•
Cisco
License
Manager
Ser
ver
Not
Receiving
Syslog
Messages,
page
20-7
•
Using
Li
feline,
page
20-7
•
Backing
Up
and
Restoring
Your
ANM
Configuration,
page
20-11
For
additional
troubleshooting
information,
see
the
Installation
Guide
forCisco
Application
Networking
Manager
5.2
or
the
Installation
Guide
forCisco
Application
Networking
Manager
5.2
Virtual
Appliance
Changing
ANM
Software
Configuration
Attributes
After
you
have
installed
the
ANM,
you
can
reconfigure
ANM
software
configuration
attributes,
such
as
enabling
HTTP(S)
for
Web
Services,
or
the
ports
that
ANM
uses
for
communication
with
the
network
devices.
For
information
about
the
ports
that
ANM
uses,
see
Appendix
A,
“ANM
Ports
Reference.”
This
section
includes
the
following
topics:
•
Changing
ANM
Configuration
Properties,
page
20-2
•
Example
ANM
Standalone
Configuration,
page
20-4
•
Example
ANM
HA
Configuration,
page
20-5
