BlackArmor NAS 110

2 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. “Acronis”, "Acronis Compute with Confidence" and the Acronis logo are trademarks of Acronis, Inc. Linux is a registered trademark of Linus Torvalds. Windows and MS-DOS are registered trademarks of Microsoft Corporation. All other trademarks and copyrights referred to are the property of their respective owners. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of this work or derivative work in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder. DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 3 Table of Contents Chapter 1. Introduction ........................................................................................... 7 1.1 What is Seagate BlackArmor® Backup? ............................................................................... 7 1.2 Advantages ...................................................................................................................... 7 1.3 System requirements and supported media ......................................................................... 8 1.3.1 Minimum system requirements .................................................................................... 8 1.3.2 Supported storage media ............................................................................................. 9 1.3.3 Supported operating systems ....................................................................................... 9 1.3.4 Supported file systems ................................................................................................ 9 1.4 License policy ................................................................................................................... 9 1.5 Technical support ............................................................................................................ 10 Chapter 2. Seagate BlackArmor Backup installation and startup ......................... 12 2.1 Installing Seagate BlackArmor Backup ............................................................................... 12 2.1.1 Installing Seagate BlackArmor Backup ........................................................................ 12 2.2 Extracting Seagate BlackArmor Backup ............................................................................. 13 2.3 Running Seagate BlackArmor Backup ................................................................................ 13 2.4 Removing Seagate BlackArmor Backup ............................................................................. 13 Chapter 3. General information ............................................................................. 14 3.1 The difference between file archives and disk/partition images ........................................... 14 3.2 Full, incremental and differential backups .......................................................................... 14 3.3 BlackArmor Backup Secure Zone ...................................................................................... 15 3.4 Viewing disk and partition information .............................................................................. 15 3.5 Try&Decide .................................................................................................................... 16 3.6 BlackArmor DriveCleanser, File Shredder, and System Clean-up .......................................... 16 3.7 Support for Zip format ..................................................................................................... 16 Chapter 4. Getting to know Seagate BlackArmor Backup .................................... 18 4.1 BlackArmor One-Click Protection ....................................................................................... 18 4.2 Program workspace ......................................................................................................... 20 Chapter 5. Creating backup archives .................................................................... 24 5.1 Selecting what data to back up ........................................................................................ 24 5.2 Performing backup .......................................................................................................... 25 5.2.1 Selecting data for backup .......................................................................................... 25 5.2.2 Selecting the target archive location ........................................................................... 27 5.2.3 Scheduling ............................................................................................................... 28 5.2.4 Backup method ........................................................................................................ 29 5.2.5 Source files exclusion ................................................................................................ 30 5.2.6 Selecting the backup options ..................................................................................... 31 5.2.7 Setting automatic consolidation .................................................................................. 32 5.2.8 Providing a comment ................................................................................................ 33 5.2.9 The operation summary and the backup process ......................................................... 33 5.3 Fine-tuning your backups ................................................................................................. 33 5.3.1 Archive protection ..................................................................................................... 33 5.3.2 Source files exclusion ................................................................................................ 34 5.3.3 Pre/post commands .................................................................................................. 34 5.3.4 Compression level ..................................................................................................... 34 5.3.5 Backup performance ................................................................................................. 35 5.3.6 Archive splitting ........................................................................................................ 364 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 5.3.7 File-level security settings .......................................................................................... 36 5.3.8 Error handling .......................................................................................................... 36 5.3.9 Additional settings .................................................................................................... 37 5.3.10 Backup reserve copy settings ................................................................................... 37 5.3.11 Creating a custom data category for backups ............................................................ 38 5.4 Making reserve copies of your backups ............................................................................. 39 Chapter 6. Restoring backup data ......................................................................... 40 6.1 Restore under Windows or boot from CD? ......................................................................... 40 6.1.1 Network settings in rescue mode ............................................................................... 40 6.2 Restoring files and folders from file archives ...................................................................... 40 6.3 Restoring disks/partitions or files from images ................................................................... 44 6.3.1 Starting the Restore Wizard ....................................................................................... 44 6.3.2 Archive selection ....................................................................................................... 44 6.3.3 Restoration method selection ..................................................................................... 45 6.3.4 Selecting a disk/partition to restore ............................................................................ 46 6.3.5 Selecting a target disk/partition.................................................................................. 47 6.3.6 Changing the restored partition type .......................................................................... 47 6.3.7 Changing the restored partition size and location ......................................................... 48 6.3.8 Assigning a letter to the restored partition .................................................................. 48 6.3.9 Setting restore options .............................................................................................. 48 6.3.10 Restoration summary and executing restoration ........................................................ 49 6.4 Setting restore options .................................................................................................... 49 6.4.1 Files to preserve during restoration ............................................................................ 49 6.4.2 Pre/post commands .................................................................................................. 49 6.4.3 Restoration priority ................................................................................................... 50 6.4.4 File-level security settings .......................................................................................... 50 6.4.5 Additional settings .................................................................................................... 50 Chapter 7. Try&Decide .......................................................................................... 51 7.1 Using Try&Decide............................................................................................................. 54 7.1.2. Try&Decide options .................................................................................................. 54 7.2 Try&Decide usage examples ............................................................................................. 54 Chapter 8. Scheduling tasks .................................................................................. 57 8.1 Creating scheduled tasks ................................................................................................. 57 8.1.1 Setting up once only execution .................................................................................. 58 8.1.2 Setting up upon event execution ................................................................................ 58 8.1.3 Setting up daily execution ......................................................................................... 59 8.1.4 Setting up weekly execution ...................................................................................... 60 8.1.5 Setting up monthly execution..................................................................................... 60 8.2 Managing scheduled tasks ............................................................................................... 61 Chapter 9. Managing BlackArmor Backup Secure Zone ........................................ 62 9.1 Creating BlackArmor Backup Secure Zone ......................................................................... 62 9.2 Resizing BlackArmor Backup Secure Zone .......................................................................... 64 9.3 Changing password for BlackArmor Backup Secure Zone .................................................... 65 9.4 Deleting BlackArmor Backup Secure Zone.......................................................................... 66 Chapter 10. Creating bootable media ................................................................... 67 Chapter 11. Other operations ................................................................................ 70 11.1 Validating backup archives ............................................................................................. 70 11.2 Operation results notification .......................................................................................... 72 11.2.1 Email notification .................................................................................................... 72Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 5 11.2.2 WinPopup notification .............................................................................................. 73 11.3 Viewing Tasks and Logs ................................................................................................. 74 11.4 Consolidating backups ................................................................................................... 76 11.5 Removing backup archives ............................................................................................. 79 Chapter 12. Exploring archives and mounting images ......................................... 81 12.1 Searching ..................................................................................................................... 81 12.2 Google Desktop and Windows Search integration ............................................................. 83 12.3 Mounting an image ........................................................................................................ 90 12.4 Unmounting an image ................................................................................................... 92 Chapter 13. Transferring the system to a new disk .............................................. 94 13.1 General information ....................................................................................................... 94 13.2 Security ........................................................................................................................ 95 13.3 Executing transfers ........................................................................................................ 95 13.3.1 Selecting Clone mode .............................................................................................. 95 13.3.2 Selecting source disk ............................................................................................... 95 13.3.3 Selecting destination disk ........................................................................................ 96 13.3.4 Partitioned destination disk ...................................................................................... 97 13.3.5 Selecting partition transfer method ........................................................................... 97 13.3.6 Cloning with manual partitioning .............................................................................. 98 13.3.7 Cloning summary .................................................................................................. 100 Chapter 14. Adding a new hard disk ................................................................... 101 14.1 Selecting a hard disk ................................................................................................... 101 14.2 Creating new partitions ................................................................................................ 101 14.3 Disk add summary ....................................................................................................... 102 Chapter 15. Security and Privacy Tools ............................................................... 104 15.1 Using File Shredder ..................................................................................................... 104 15.2 BlackArmor DriveCleanser ............................................................................................ 105 15.3 Creating custom algorithms of data destruction .............................................................. 108 15.4 System Clean-up ......................................................................................................... 109 15.5 System Clean-up Wizard settings .................................................................................. 110 15.5.1 "Data Destruction Method" setting .......................................................................... 110 15.5.2 "Files" setting ....................................................................................................... 110 15.5.3 "Computers" setting .............................................................................................. 111 15.5.4 "Drive Free Space" setting ..................................................................................... 112 15.5.5 "Commands" setting .............................................................................................. 112 15.5.6 "Network Places Filter" setting ............................................................................... 113 15.6 Cleaning up separate system components ..................................................................... 113 Appendix A. Partitions and file systems .............................................................. 114 A.1 Hard disk partitions ...................................................................................................... 114 A.2 File systems ................................................................................................................ 114 A.2.1 FAT16 .................................................................................................................. 114 A.2.2 FAT32 .................................................................................................................. 115 A.2.3 NTFS ................................................................................................................... 115 A.2.4 Linux Ext2 ............................................................................................................ 115 A.2.5 Linux Ext3 ............................................................................................................ 115 A.2.6 Linux ReiserFS ...................................................................................................... 116 Appendix B. Hard disks and BIOS setup ............................................................. 117 B.1 Installing hard disks in computers ................................................................................. 117 B.1.1 Installing a hard disk, general scheme .................................................................... 117 B.1.2 Motherboard sockets, IDE cable, power cable .......................................................... 1186 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. B.1.3 Configuring hard disk drives, jumpers ..................................................................... 118 B.2 BIOS .......................................................................................................................... 119 B.2.1 Setup utility .......................................................................................................... 119 B.2.2 Standard CMOS setup menu .................................................................................. 120 B.2.3 Arranging boot sequence, advanced CMOS setup menu ........................................... 121 B.2.4 Hard disk initialization errors .................................................................................. 122 B.3 Installing a SATA hard drive ......................................................................................... 123 B.3.1 Steps for installing a new internal SATA drive. ......................................................... 123 Appendix C. Hard Disk Wiping methods .............................................................. 125 C.1 Information wiping methods’ functioning principles ......................................................... 125 C.2 Information wiping methods used by Seagate BlackArmor Backup ................................... 126 Appendix D. Startup Parameters ......................................................................... 127Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 7 Chapter 1. Introduction 1.1 What is Seagate BlackArmor ® Backup? Seagate BlackArmor® Backup is an integrated software suite that ensures security of all information on your PC. It can back up the operating system, applications, settings and all of your data, while also securely destroying any confidential data you no longer need. With this software, you can back up selected files and folders, Windows applications’ settings, settings and messages of Microsoft e-mail clients — or even the entire disk drive or selected partitions. Should your disk drive become damaged or your system attacked by a virus or malware, you can restore the back-up data quickly and easily, eliminating hours or days of work trying to rebuild your disk drive’s data and applications from scratch. Seagate BlackArmor Backup provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data, accidentally deleting critical files or folders, or a complete hard disk crash. If failures occur that block access to information or affect system operation, you will be able to restore the system and the lost data easily. The unique technology implemented in Seagate BlackArmor Backup allows you to perform exact, sector-by-sector disk backups, including all operating systems, applications and configuration files, personal settings, and data. Seagate BlackArmor Backup helps you protect your identity as well. Simply deleting old data will not remove it permanently from your computer. Seagate BlackArmor Backup now includes BlackArmor DriveCleanser that permanently destroys files and wipes personal information from partitions and/or entire disks, as well as a wizard that cleans up your Windows system of all traces of user activity. You can store backups on Seagate BlackArmor Network Attached Storage (NAS) and Direct Attached Storage (DAS) devices, also on Maxtor DAS. When performing scheduled backup tasks, Seagate BlackArmor Backup automatically selects a backup mode (full, incremental, differential) in accordance with the backup policy set by the user. If you are going to install a new hard disk drive, Seagate BlackArmor Backup will help you to transfer information from the old one in minutes, including operating systems, applications, documents, and personal settings. After migrating to the new hard disk you can destroy all confidential information on the old one securely. This is the recommended procedure if you intend to donate, throw away, or sell the old hard disk drive. Wizards and a Windows Vista-style interface will make your work easier. Just perform a few simple steps and let Seagate BlackArmor Backup take care of everything else! When a system problem occurs, the software will get you up and running in no time. 1.2 Advantages One-Click Protection – During the first start of Seagate BlackArmor Backup after installation, the program will take stock of your computer storage devices and if you have enough free space on Seagate BlackArmor drives (DAS or NAS, depending on which licensing you have selected); it will offer to immediately protect your system by backing up your system volume and Master Boot Record to the storage location of its choice. In addition, Seagate BlackArmor Backup will offer you to refresh such backups regularly (by default, once 8 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. every seven days). So you simply need to click Protect and your system will be protected from a disaster. • File search using Google Desktop and Windows Search – If you use one of these search engines, you will be able to search for files through multiple archives by name or by a part of the name and then restore individual files easily and quickly. In addition, they provide Seagate BlackArmor Backup with the ability to perform full-text indexing of the files in *.tib archives, so you will be able to perform searches of the files content. • Support for Zip format – Now you can create file-level backup archives as zip files. Zip is one of the most widely used and popular archiving formats. In addition, Microsoft Windows has built-in support of this file format making it possible to extract files from backups created by Seagate BlackArmor Backup without using the program itself. • Consolidation of backup files – you can create a consistent copy of an archive while deleting selected backups. This allows deleting the backups you do not need anymore from any archive without harming that archive. • Automatic consolidation - you can set limitations for backup archives, namely maximum archive size, maximum number of backups, and maximum storage period for the archive files. In case any of the preset limits are exceeded, Seagate BlackArmor Backup will combine the first full backup with the next incremental one into one full backup which will be dated the later backup date. Then, if necessary, this backup will be combined with the next, until the occupied storage space (or number of backups) decreases to the preset limit. Thus, the archive integrity will not be affected, in spite of the fact that the oldest backups will be deleted. This procedure is called automatic consolidation. • Automatic computer shutdown after backup or restoration finishes – you can now perform a backup at night and go to sleep without bothering about turning off the computer – the program will do this on its own. • More user-friendly – Completely redesigned user interface and usability enhancements make Seagate BlackArmor Backup easier to use than ever before. 1.3 System requirements and supported media 1.3.1 Minimum system requirements Seagate BlackArmor Backup requires the following hardware: • Pentium processor or higher • 128 MB RAM • CD-RW/DVD-RW drive for bootable media creation • Mouse or other pointing device (recommended) • Seagate BlackArmor external drives We recommend you to connect Seagate BlackArmor drives via USB cables. 1.3.2 Supported storage media • Seagate BlackArmor external drives • Seagate BlackArmor NAS • Other Seagate BlackArmor DAS drives • Maxtor DAS drives 1.3.3 Supported operating systems Seagate BlackArmor Backup has been tested on the following operating systems: • Windows XP SP 3 • Windows XP Professional x64 Edition SP2 • Windows Vista SP 1 (all editions) Seagate BlackArmor Backup also enables the creation of a bootable CD-R/DVD-R that can back up and restore a disk/partition on a computer running any Intel- or AMD- based PC operating system, including Linux® . The only exception is the Intel-based Apple Macintosh, which is not supported in native mode at this time. 1.3.4 Supported file systems • FAT16/32 • NTFS • Ext2/Ext3 • ReiserFS • Linux SWAP If a file system is not supported or is corrupted, Seagate BlackArmor Backup can copy data using a sector-by-sector approach. The Ext2/Ext3, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/restore operations. You cannot use Seagate BlackArmor Backup for filelevel operations with these file systems (file backup, restore, search, as well as image mounting and file restoring from image), as well as for backups to disks or partitions with these file systems. 1.4 License policy By default, Seagate BlackArmor Backup supports one license for Seagate BlackArmor DAS devices (i.e., one Seagate BlackArmor drive license to use Seagate BlackArmor Backup only on one computer), and 5 or 10 licenses for Seagate BlackArmor NAS devices (depending on the model). If the drive is detected, Seagate BlackArmor Backup uses licenses from the external drive; otherwise a dialog requesting to attach a Seagate BlackArmor drive or select a Seagate BlackArmor NAS with available backup client licenses, and then the program starts. Hereafter, if Seagate DAS is attached, One-Click Protection will be set up to back up to MyOneClickBackup folder of directly attached storage and the first discovered Seagate DAS will be used as the default backup location (the root of the DAS as well). If Seagate BlackArmor NAS is detected, its available licenses will be used and the backup location for One-Click Protection will be \\BlackArmorNAS_name\Public\Backups\computer_name.tib; for Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 9 backing up the program will use the Seagate BlackArmor NAS by default. Also you can select the required Seagate BlackArmor NAS manually by IP address or select it from the list. In case a Seagate BlackArmor NAS is selected, on the first run of the One-Click Protection wizard a folder Backups will be created on the Seagate BlackArmor NAS share Public, and then it will be used as a default location. If during the first launch of the program a Seagate BlackArmor DAS was attached, but then for any reason was disconnected, Seagate BlackArmor Backup will show a message asking to connect it again. If you need more Seagate BlackArmor NAS licenses, please visit http://www.seagate.com/backupsoftwareoffers/. Note in case Seagate BlackArmor Backup uses Seagate BlackArmor DAS licensing, the bootable media will ask to connect a Seagate BlackArmor DAS drive while loading. And if a type of the licensing still is not selected and the Media Builder wizard was run right after installing Seagate BlackArmor Backup, then the bootable media, created before the product activation, will not load. 1.5 Technical support Users of legally purchased and registered copies of Seagate BlackArmor Backup are entitled to free technical support. If you experience problems installing or using Seagate products that you can’t solve yourself by using this guide, then please contact Seagate Technical Support. 10 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 11 More information about contacting Seagate Technical Support is available at the following link: http://www.seagate.com/www/en-us/support. In order to open a support trouble ticket, please fill out the Web form on the Seagate site; support will only open a trouble ticket if it is initiated from this form. Chapter 2. Seagate BlackArmor Backup installation and startup 2.1 Installing Seagate BlackArmor Backup 2.1.1 Installing Seagate BlackArmor Backup To install Seagate BlackArmor Backup: • Run the Seagate BlackArmor Backup setup file. • In the Install Menu, select the program to install: Seagate BlackArmor Backup. • Select the preferable language of the License Agreement. • Follow the install wizard instructions on the screen. Typical, Custom and Complete installation is available. Having pressed Custom, you can choose not to install Rescue Media Builder. With Rescue Media Builder you can create bootable rescue disks (see details in Chapter 10. Creating bootable media). Installing the Bootable Rescue Media Builder will allow you to create bootable media or its ISO image at any time from the main program window or running Bootable Rescue Media Builder on its own. When installed, Seagate BlackArmor Backup creates a new device in the Device Manager list (Control Panel -> System -> Hardware -> Device Manager -> Seagate Devices -> BlackArmor Backup Archive Explorer). Do not disable or uninstall this device, as it is necessary for connecting image archives as virtual disks (see Chapter 12. Exploring archives and mounting images). 12 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 13 2.2 Extracting Seagate BlackArmor Backup When installing Seagate BlackArmor Backup, you can save the setup (.msi) file on a local or network drive. This will help when modifying or recovering the existing component installation. To save the setup file: • Run the Seagate BlackArmor Backup setup file. • In the Install Menu, right-click on the program name and select Extract. • Select a location for the setup file and click Save. Recovering or updating the existing Seagate BlackArmor Backup installation with use of the .msi file must be done from the command line as follows: 1. Choose Start -> Run 2. Type cmd. 3. When the command-line interpreter window opens, type the following command: msiexec /i path_to_msi_file\msi_file_name.msi REINSTALL=ALL REINSTALLMODE=vomus 4. After the install wizard window opens, choose Typical, Custom or Complete installation for repairing or changing the program's components. 2.3 Running Seagate BlackArmor Backup You can run Seagate BlackArmor Backup in Windows by selecting Start -> Programs -> Seagate -> BlackArmor Backup-> BlackArmor Backup or by clicking on the appropriate shortcut on the desktop. If your disk data is totally corrupted and the operating system cannot boot, load the standalone Seagate BlackArmor Backup version from the bootable media, supplied with the retail box or created by you using Rescue Media Builder. This boot disk will allow you to restore your disk from a previously created image. 2.4 Removing Seagate BlackArmor Backup Select Start -> Settings -> Control panel -> Add or remove programs -> -> Remove. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task. If you use Windows Vista, select Start -> Control panel -> Programs and Features -> < BlackArmor Backup > -> Remove. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task. Chapter 3. General information 3.1 The difference between file archives and disk/partition images A backup archive is a file or a group of files (also called “backups” in this guide), that contains a copy of selected file/folder data or a copy of all information stored on selected Seagate BlackArmor NAS or Seagate\Maxtor DAS. When you back up files and folders, only the data, along with the folder tree, is compressed and stored. Backing up disks and partitions is performed in a different way: Seagate BlackArmor Backup stores a sector-by-sector snapshot of the disk, which includes the operating system, registry, drivers, software applications and data files, as well as system areas hidden from the user. This procedure is called “creating a disk image,” and the resulting backup archive is often called a disk/partition image. By default, Seagate BlackArmor Backup stores only those hard disk parts that contain data (for supported file systems). Further, it does not back up swap file information (pagefile.sys under Windows XP/Vista) and hiberfil.sys (a file that keeps RAM contents when the computer goes into hibernation). This reduces image size and speeds up image creation and restoration. However, you might use the Create an image using the sector-by-sector approach option that lets you include all of the sectors of a hard disk in an image. A partition image includes all files and folders. This includes all attributes (including hidden and system files), boot record, and FAT (file allocation table); as well as files in the root directory and the zero track of the hard disk with master boot record (MBR). A disk image includes images of all disk partitions as well as the zero track with master boot record (MBR). By default, files in all Seagate BlackArmor Backup archives have a “.tib” extension. Do not change this file extension. It is important to note that you can restore files and folders not only from file archives, but from disk/partition images too. To do so, mount the image as a virtual disk (see Chapter 12. Exploring archives and mounting images) or start the image restoration and select Restore specified files or folders. 3.2 Full, incremental and differential backups Seagate BlackArmor Backup can create full, incremental and differential backups. A full backup contains all data at the moment of backup creation. It forms a base for further incremental or differential backup or is used as a standalone archive. A full backup has the shortest restore time compared to incremental or differential ones. An incremental backup file only contains data changed since the last backup of any type (full, incremental, or differential one). Therefore, it is smaller and takes less time to create, but as it doesn’t contain all data; all the previous backups and the initial full backup are required for restoration. Unlike an incremental backup, when every backup procedure creates the next file in a “chain”, a differential backup creates an independent file, containing all changes since the 14 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. last full backup. Generally, a differential backup will be restored faster than an incremental one, as it does not have to process through a long chain of previous backups. A standalone full backup might be an optimal solution if you often roll back the system to its initial state or if you do not like to manage multiple files. If you are interested in saving only the last data state to be able to restore it in case of system failure, consider the differential backup. It is particularly effective if your data changes tend to be few compared to the full data volume. The same is true for incremental backup. These are most useful when you need frequent backups and the ability to roll back to a specific point in time. Having created a full backup once, if you then create an incremental backup each day of a month, you will get the same result as if you created full backups every day. Incremental images are considerably smaller than full or differential images. Incremental or Differential? The difference is typically that in an incremental backup, only the files changed or added since the last time the backup ran are added to the archive. With a differential backup, all the files changed or added since the initial full backup, are added to the archive. Thus, differential backups take longer to run than incremental backups. When restoring from an incremental backup, the program must copy the entire initial backup and then step through each of the previous backups to retrieve all the updated files. A differential backup, on the other hand, can be restored more quickly because the software must copy only the original backup and the most recent one. An incremental or differential backup created after a disk is defragmented might be considerably larger than usual. This is because the defragmentation program changes file locations on the disk and the backups reflect these changes. Therefore, it is recommended that you re-create a full backup after disk defragmentation. 3.3 BlackArmor Backup Secure Zone The BlackArmor Backup Secure Zone is a special, hidden partition on the computer system. Ordinary applications cannot access it. The BlackArmor Backup Secure Zone is available only for the Try&Decide feature. For information on how to create, resize or delete BlackArmor Backup Secure Zone using this wizard, see Chapter 9. Managing BlackArmor Backup Secure Zone. 3.4 Viewing disk and partition information You can change the way data is represented in all schemes you see in various wizards. To the right are three icons: Arrange Icons by, Choose Details and i (Display the properties of the selected item), the latter duplicated in the context menu opened by right-clicking objects. To sort messages by a particular column, click the header (another click will switch the messages to the opposite order) or the Arrange Icons by button and select the column. To select columns to view, right-click the headers line or left-click the Choose Columns button. Then flag the columns you want to display. When left-clicking the Choose Columns button, you can also change the display order of columns using the Move Up and Move Down buttons. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 15 If you click the i (Display the properties of the selected item) button, you will see the selected partition or disk properties window. This window contains two panels. The left panel contains the properties tree and the right describes the selected property in detail. The disk information includes its physical parameters (connection type, device type, size, etc.); partition information includes both physical (sectors, location, etc.), and logical (file system, free space, assigned letter, etc.) parameters. You can change the width of a column by dragging its borders with the mouse. 3.5 Try&Decide The Seagate BlackArmor Backup Try&Decide feature allows you to perform potentially dangerous operations such as software installation or opening e-mail attachments without putting your PC at risk. It does this by creating essentially a controlled, secure, temporary workspace that is insulated from the rest of your computer. If the system crashes or your computer stops responding during these operations, you should revert the system to the previous state by discarding changes made in the Try&Decide mode. If operations are successful, you have a choice of applying the changes to the real system. (For more details see Chapter 7. Try&Decide.) 3.6 BlackArmor DriveCleanser, File Shredder, and System Clean-up Seagate BlackArmor Backup contains utilities for secure destruction of data on an entire hard disk drive, individual partitions, as well as for erasing individual files and eliminating user system activity traces. When replacing your old hard drive with a new, higher-capacity one, you may unwittingly leave on the old disk lots of personal and confidential information that can be recovered, even if you have reformatted it. The BlackArmor DriveCleanser provides for the destruction of confidential information on hard disk drives and/or partitions with the help of techniques that meet or exceed most national and state standards. You can select an appropriate data destruction method depending on the importance of your confidential information. The File Shredder provides the same capabilities for individual files and folders. Finally, the System Clean-up wizard ensures elimination of all your activity traces; while working with a PC, you leave thousands of bytes of evidence showing your actions (records in various system files) that you don’t even know about. This could include user names and passwords, as well as other personal information that could be used to steal your identity if it fell into the wrong hands. This utility wipes them completely from the disk drive. 3.7 Support for Zip format Now you will be able to retrieve files from backups anywhere without using Seagate BlackArmor Backup, if you choose the zip format instead of the tib format. Please, be aware that built-in support of zip files in Windows does not cover operations with multivolume zip archives, and zip archives exceeding 4GB in size or which contain files of more than 4GB each. The Zip format is available when backing up files and/or folders as well as when making reserve copies of your backups. Seagate BlackArmor Backup provides for the zip format most of the functionality available for the tib format, except password protection and encryption – 16 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. you can schedule backups, validate zip backup archives, restore files and folders from zip archives, make incremental and differential backups, and so on. Seagate BlackArmor Backup can restore and validate only its own zip archives. If a zip archive was created by a file archiver program, it cannot be restored and validated by Seagate BlackArmor Backup. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 17 Chapter 4. Getting to know Seagate BlackArmor Backup 4.1 BlackArmor One-Click Protection BlackArmor One-Click Protection tool allows you to begin protecting your computer as soon as you install Seagate BlackArmor Backup. During the first start of the just installed Seagate BlackArmor Backup, the program will offer you to protect your computer by immediately backing up its system volume and Master Boot Record (MBR) as well as scheduling subsequent full backups. The BlackArmor One-Click Protection tool performs only full backups of the system volume; scheduling an incremental or differential backup is not possible. In addition, it does not support backup of drives protected by BitLocker Drive Encryption in Windows Vista. If Seagate BlackArmor DAS is attached, One-Click Protection will be set up to back up to MyOneClickBackup folder of directly attached storage and the first discovered Seagate DAS will be used as the default backup location (the root of the DAS as well). If Seagate BlackArmor NAS is detected, its available licenses will be used and the backup location for One-Click Protection will be \\BlackArmorNAS_name\Public\Backups\computer_name.tib; for backing up the program will use the Seagate BlackArmor NAS by default. Seagate BlackArmor Backup will take stock of your computer's configuration and then offer the optimum destination for backups. For this purpose the program will use the following algorithm: 1) First of all the program estimates the space on the Seagate BlackArmor NAS or Seagate BlackArmor DAS drive required for operation of the One-Click Protection tool. As the average compression ratio when backing up data into tib files is 2:1, you can use this value as a guide. Let’s say your system partition has 20GB of programs and data. Under normal conditions, that will compress down to approximately 10GB and the disk space required for 18 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. operation of the One-Click Protection tool might amount to 10GB plus 250 MB for temporary files. After applying this algorithm to your computer configuration, Seagate BlackArmor Backup will offer the optimum place for storing your backups. If you would prefer another storage location, click the Specify destination link and select the storage location most suitable for you. Clicking Protect will start the backup task. But before proceeding with the backup, the program will ask you under whose user credentials the subsequent scheduled backups will run. Clicking Cancel will cancel One-Click Protection. If you decide to use this feature later, click Home on the sidebar and then choose One-Click Protection on the right pane of the Welcome screen. The system will always keep the last backup archive. When a task for another backup begins, the older backup is deleted – freeing space for the backup in progress. If there is not enough free space on your Seagate BlackArmor NAS or DAS device (depending on which licenses you are using), the program will notify you that it cannot back up the system volume and will suggest that you specify a destination for backup yourself. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 19 4.2 Program workspace Starting Seagate BlackArmor Backup takes you to the Welcome screen. This screen provides quick access to practically all the program's functionality. Clicking the items in the right pane takes you to the corresponding wizard or screen where you can either start the selected task or function right away or make further selections. All the features listed in the right pane are duplicated on the left side of the screen occupied by the so called sidebar. The sidebar also provides easy access to all functionality of Seagate BlackArmor Backup. The main functions are listed in the lower part of the sidebar. If you choose an item in the lower part, the upper part of the sidebar displays subitems related to 20 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. the chosen item (if any) and the right part of the main window shows detailed information for the current subitem or a list of options available for that subitem. Status bar At the bottom of the main window, there is a status bar that briefly describes the selected operation or screen. If you select a backup archive, task or log, the status bar will show information on the selected item. Taskbar notification area icon During most of the operations, a special indicator icon appears in the Windows taskbar notification area (the right portion of the status bar with the clock). If you mouse over the icon, you will see a tool tip indicating the operation’s progress. Right-clicking on the icon opens a contextual menu where you can change process priority or cancel the operation if necessary. This icon doesn’t depend on the main program window being open. It is present for background execution of scheduled tasks as well. Seagate BlackArmor Backup uses wizards, which guide you through many operations. Like the main program window, wizards also have the sidebar listing all the steps (both required and optional) needed for completing the operation. For example, see the Backup Wizard screenshot below. The completed steps are marked with green checkmarks. The green arrow shows the current step. After you complete all the required steps, the Summary button becomes available. If you wish to omit the optional steps, click Summary, read the summary of the operation to be performed (to make sure that the default settings satisfy you) and then click Proceed to start the task. Otherwise proceed to the optional steps where you can change the default settings for the current task. And now let's get acquainted with some other screens you will use while working with Seagate BlackArmor Backup. One of the most important and informative screens is Protection State. It shows a wealth of information on the protection state of your computer and permits taking measures that will enhance protection of your system (or provide it if the system is as of yet unprotected) – the screen has links for creating a system partition Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 21 backup, and bootable rescue media. In addition, you will get information on the number of backup archives, as well as the date and time of the last backup, number of scheduled tasks and the last task result, and state of the Try&Decide mode. The screen also shows information on the state of your hard disks (total capacity, free space, space occupied by backup archives from Try&Decide and other files), information on the state of the BlackArmor Backup Secure Zone (free and occupied space). To go to one more screen of interest, click Backup and Restore -> Manage and restore on the sidebar. This screen gives detailed information on your backup archives and provides for quickly performing operations on these archives – Restore, Validate, Remove, Consolidate, Update, Explore backup archives and Mount image backups by a single click on a button on the toolbar. Clicking the button starts the appropriate wizard or performs the appropriate action. On this screen you can assign ratings to your backups, for instance, you may want to assign a high rating to an important backup. A backup rating is indicated by the number of "stars" in the Rating column (more stars means higher rating). The default rating is three stars, but you can raise or lower it by clicking on the stars in the column. The assigned backup ratings may be helpful, for example, when sometime later you will need to consolidate the backups stored in an archive – it will be easier to choose which backups to keep after consolidation. For more information on manual backup consolidation see 11.4 Consolidating backups. In addition, these ratings might save you a lot of time you will otherwise spend on exploring multiple files in your backup archives trying to guess which of the outdated backups can be deleted without losing important data. 22 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Another useful screen shows logs of program operations and scheduled tasks. A calendar provides quick access to the logs (for past dates) or tasks (for future dates). You just click on a desired date. For more information see 11.3 Viewing Tasks and Logs. We will not bore you with a description of other screens, because many of them are selfexplanatory and some are described in the appropriate chapters of this guide. In addition, all screens have brief descriptions of the features they allow to access or use and you can always open contextual help by clicking the corresponding button. By the way, you can also select all the features through the main program menu, which is always at your disposal on the toolbar. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 23 24 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Chapter 5. Creating backup archives 5.1 Selecting what data to back up As operating systems and application software become ever larger (for example, Windows Vista x64 requires 15GB of free space on a hard disk), usually it will take you several hours to reinstall your operating system and application software from original CDs or DVDs on a new hard disk. Furthermore, the practice of buying application software by downloading from the Internet is becoming more and more popular. If you lose your registration information, for example, the activation key and/or registration number, which are usually sent by software vendors through e-mail, you may have problems with restoring your right to use the application. So making a backup of your entire system disk (making a disk image) will save you a lot of valuable time in case of a disaster, as well as safeguard you against other possible problems. Backing up the entire system disk (creating a disk image) takes more disk space, but enables you to restore the system in minutes in case of a system crash or hardware failure. Moreover, the imaging procedure is much faster than copying files and could speed up the backup process significantly when it comes to backing up large volumes of data (see details in 3.1 The difference between file archives and disk/partition images). You might think it would take a while to make a copy of your entire hard disk, but the proprietary technologies used in Seagate BlackArmor Backup ensure that image creation is quite fast. And the program can also back up incrementally or differentially, so after the first time, updating your image to reflect the current state of your hard disk requires only copying the files that are new or changed and will require much less time. Because images can save you a lot of time when you need to recover the operating system, it is recommended that you make them part of your backup strategy. In our opinion creating your system volume image backup is vital for protecting your computer system from a disaster, so now Seagate BlackArmor Backup offers to back up the system volume and Master Boot Record during the first start of the program after installation. For more information see 4.1 BlackArmor OneClick Protection. Images, however, provide no defense against damaged files. If your hard disk contains damaged files when you are making an image, those problems will appear in the image as well. For that reason, although we strongly recommend you to create images of your hard disk on a regular basis, that is just part of a reliable backup strategy. You should supplement the images with file archives. Do you need file-level backups? Do you have bank records, e-mails, photos, etc. you accumulated on your computer for several years? Hardware and software can be replaced, your personal data cannot. Though there may be some exceptions, the optimal backup strategy for most users consists of creating both images and file-level backups. After the initial full backup, file-level backups usually take comparatively little time to run, making it easy to back up your data once (or even several times) each day. This ensures that your most recent backup is never more than a day old. Because they also offer insurance against accidental deletion (or change) and file damage, file-level backups are an essential part of a good backup strategy. But file-level backups alone are not sufficient for two main reasons: 1) If your startup hard drive completely fails, you won’t be able to do any work at all until you’ve replaced it; and 2) Reinstalling an operating system and applications from their original CDs or DVDs is a lengthy and arduous procedure that you could avoid (or speed up greatly) with an image of your hard disk. You should create images of your primary disk and any other volume you normally use. If you have multiple partitions on a drive, it is advisable to include all of them in the image, because failure of the hard drive in most cases will mean that all the partitions it contains also fail. Here are some more recommendations you can use to plan your backups. You should also keep your personal data separate from your operating system and applications. Such an arrangement allows speeding up the creation of data disk (or partition) images and reduces the amount of information you will need to restore. 5.2 Performing backup 1. Start Seagate BlackArmor Backup 2. Choose Backup and Restore in the lower area of the sidebar and the Create backup task item will be selected by default. 3. Select what type of data you want to back up. Seagate BlackArmor Backup offers you the following backup types: My Computer (image backup of any set of disks/partitions) My Data (file-level backup of any set of files, folders, or an entire file category) System State (file-level backup of system files, drivers, etc.) My E-mail (file-level backup of Microsoft Outlook, Microsoft Outlook Express, and Windows Mail settings and messages). My Application Settings (file-level backup of Windows applications settings) File-level backup operations are supported only for the FAT and NTFS file systems. Selecting a backup type starts the Backup Wizard, which will guide you through the steps of creating a backup task. You can also start the Backup Wizard by choosing Operations -> Backup in the main menu and then selecting a backup type. Depending on the backup type chosen, the number of steps in the Backup Wizard may change. For example, in case of backing up the System State, the program backs up predefined data and requires the minimum number of settings for configuring a backup task. 5.2.1 Selecting data for backup When the Backup Wizard screen appears, select the data you wish to back up (in case of choosing the System State, this step will be omitted). My Computer - select the disks or partitions to back up. You can select a random set of disks and partitions. The wizard's right pane shows the hard drives of your computer. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 25 Selecting a hard drive results in selecting all partitions on that drive. If a hard drive has more than one partition, you may want to select individual partitions for backing up. To do so, click on the Down arrow at the right of the drive's line. Select the desired partition(s) in the displayed partition list. By default the program copies only the hard disk sectors that contain data. However, sometimes it might be useful to make a full sector-by-sector backup. For example, perhaps you deleted some files by mistake and want to make a disk image before trying to undelete them because sometimes un-deleting may create havoc in the file system. To make a sector-by-sector backup, select the Use the sector-by-sector approach box. Please note that this mode increases processing time and usually results in a larger image file because it copies both used and unused hard disk sectors. In addition, when configuring a sector-by-sector backup of a complete hard disk you can include in the backup unallocated space on the hard disk by selecting Back up unallocated space. Thus you will include in the backup all physical sectors on the hard drive. My Data - select the file category(s) to back up: documents, finance, images, music, and video. Each category represents all files of associated types found on the computer’s hard drives. Furthermore, you can add any number of custom categories containing files and folders. The new categories will be remembered and displayed along with the above. You can change contents of any custom or default file category (edit the category) or delete it. The default file categories cannot be deleted. For more information on custom categories see 5.3.11 Creating a custom data category for backups. If you do not want to keep custom contents of the current backup by creating a data category, simply select the files/folders from the tree. This set will be effective only for the current backup task. File filtering can be applied to manually added folders in the optional Source files exclusion step. My Application Settings - back up custom settings of Windows applications. This is a subset of file-level backup that backs up predefined folders and requires minimum user selections. The program displays a list of supported applications that has been found on the computer, sorted by categories. You can select a random set of categories and applications. It is important to note that the program backs up only your settings, and not the application executable files. If an application seems to malfunction or ceases to run, reinstall it using the last updates and then recover your settings from the backup. To select all the supported applications found on the computer for backing up, check the Installed Applications box. For instant messenger applications, the program will back up both the settings and history. The list of supported applications will be expanded gradually. Updates will be available with new program builds or via the Internet. My E-mail - Seagate BlackArmor Backup offers a straightforward way to back up messages, accounts and settings for Microsoft Outlook 2000, 2002, 2003, 2007, Microsoft Outlook Express, and Windows Mail. E-mail backup is a subset of file-level backups that backs up predefined folders and requires minimum user selections. However, if need be, you can select Microsoft Outlook components and folders individually. The list of supported e-mail clients will be gradually built up. Updates will be available with new program builds or via the Internet. You can select the following items: Messages contained in .PST/.DBX Database Files 26 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 27 E-mail accounts For Microsoft Office Outlook 2000, 2002, 2003, 2007 Mail Folders Calendar Contacts Tasks Notes Signatures News Folders User Settings Address Book For Microsoft Outlook Express Mail Folders Address Book (select Windows Address Book). Seagate BlackArmor Backup provides backup of IMAP (Internet Messages Access Protocol) mail folders for Microsoft Outlook. This means that you can back up folders stored on a mail server. For Microsoft Outlook Express and Windows Mail only local e-mail folders backup is available. 5.2.2 Selecting the target archive location Select the destination location for the backup and specify the archive name. If a Seagate BlackArmor DAS is detected during the first start, it will be used as the default backup location (the root of the DAS). Otherwise, a Product Activation dialog will appear during the first launch of Seagate BlackArmor Backup, where you can select Seagate BlackArmor NAS, so it will be used as a backup location by default. If you are going to create a new archive (i.e. perform a full backup), select Create new backup archive and enter the path to the archive location and new archive file name in the Backup Location: field below or click Browse, select the archive location on the directory tree and enter the new file name in the File name line, or use the file name generator (a button to the right of the line). When you have chosen the My Data backup type for backing up files and/or folders, you can select the zip archive type. For more information see 3.7 Support for Zip format. If you want to append an incremental or differential backup file to an existing archive, select Add to existing backup archive and click the Select button to select the existing archive you are going to update. If the archive already has incremental or differential backups, you can select any of the target archive files. It doesn't matter which one you select, as the program recognizes them as a single archive. If you want to change the location of added backup files, browse for a new backup location after clicking the Browse button, otherwise leave the location the same as that of the existing archive. After selecting the archive location and naming the backup archive to be created, you have completed all the required steps for a backup task and this is confirmed by the fact that the Summary button becomes selectable. All the remaining steps are optional and in many cases you may omit them and just click Summary and then Proceed on the Summary page. For example, when you want to proceed with backup right away, you can omit the Scheduling step. If you do not want to exclude any files from the backup, you can omit the Source files exclusion step. When you want to use the default backup options, you can omit the Backup options step, and so on. Now let's see what optional steps you can set up while configuring a backup task. 5.2.3 Scheduling By default, the Do not schedule option is chosen so the task will run after completing the wizard and clicking Proceed on the Summary page. However, you may wish to schedule the task being configured by choosing one of the scheduling options. 28 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. For more information see Chapter 8. Scheduling tasks. 5.2.4 Backup method Select whether you want to create a full, incremental or differential backup. If you have not backed up the selected data yet, or the full archive is old and you want to create a new master backup file, choose full backup. Otherwise it is recommended that you create an incremental or differential backup (see 3.2 Full, incremental and differential backups). If you select the Full method, the Automatic consolidation step (see 5.2.7 Setting automatic consolidation) will be disabled. If you are adding a backup to the existing backup archive, the Full method will be unselectable. You can set a backup policy for the backup task. Seagate BlackArmor Backup offers three types of backup policies: 1) create full backups only 2) create full backups after a specified number of incremental backups 3) create full backups after a specified number of differential backups When the first backup on a schedule is executed, a full backup will be created. If you choose (2) or (3) by selecting the Create a new full backup after box, the next backups will be incremental (or differential) until the specified number of incremental (differential) backups is reached. After the selected number of incremental or differential backups is made, the next time a new full backup and a set of subsequent incremental (differential) backups will be created; this process will then continue until you decide to change it. When the Remove old archives box is selected, creation of a new full backup in accordance with the specified backup policy results in deletion of the complete old backup chain – the old full backup and its subsequent incremental (or differential) backups regardless of the overall limitations you set on the archive at the Automatic consolidation step. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 29 If you decide to keep old backups (by not selecting the Remove old archives box) and creation of a new full backup results in violation(s) of the limits set for automatic consolidation, the program will use the following algorithm: 1) if the actual number of backups exceeds the maximum number of backups, the program automatically consolidates the old full backup with the oldest incremental (differential) one to correct this quota violation; 2) if after correcting the number of backups limit violation there remains other quota violation(s), the program consolidates the oldest backup to correct the storage period of old backups limit violation (if possible - otherwise it deletes the old full backup); 3) if after correcting the storage period of old backups limit violation there remains the archive size limit violation, the program consolidates the old full backup with the oldest incremental (differential) one, then will repeat consolidation (if necessary and possible); 4) if after consolidating all the previous backups the archive size quota violation remains, the old backup archive will be deleted in order to correct the violation; 5) if the new full backup file size exceeds the archive size limit, the program will record a warning into the logs. 5.2.5 Source files exclusion This step will be present only for the My Computer and My Data backup types. It enables you to exclude unnecessary files from your backup in case when you just want to exclude some file types without creating custom categories. You can exclude hidden or system files and folders, as well as files matching the criteria you specify. You can add your own criteria by clicking Add. While adding criteria, you can use the common Windows wildcard characters and type several criteria in the same line separating them by semicolons. For example, to exclude all files with .gif and .bmp extensions, you may type *.gif;*.bmp. One more thing – if, for example, you want to exclude all the files with the name of test regardless of their extension, you should specify exclusion criteria such as test.*, otherwise 30 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. those files will not be excluded. You can also specify the path to a folder to be excluded, for example, C:\Program Files\Common Files\. Note that the path must end with the "\" symbol, otherwise the folder will not be excluded. These filter settings will take effect for the current task. For information on how to set the default filters that will be used each time you select folders to back up, see 5.3.2 Source files exclusion. 5.2.6 Selecting the backup options Select the backup options (that is, backup file-splitting, compression level, password protection, etc.). The settings of the options will be applied only to the current backup task. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 31 Or, you can edit the default backup options if you want to save the current settings for future tasks or from the main menu, Options. See 5.3 Fine-tuning your backups for more information. 5.2.7 Setting automatic consolidation Automatic consolidation of a backup archive is enabled by setting the overall limitations for the archive. These limitations include: • a maximum number of backups • a maximum storage period for the archive files • a maximum archive size By default there are no limits set and automatic consolidation is not performed. To enable automatic consolidation, you must select at least one of the limits and either leave its default value or change it according to your needs. If limits are set, then after creating a backup the program checks the archive for quota violations, such as exceeding a pre-set maximum number of gigabytes set aside for backups and, if any limitation is exceeded, consolidates the oldest backups. For example, if you’ve pre-set your archive to store 50GB of backup files and your backups reach 55GB, you have exceeded a quota and the system will respond automatically based on rules that you’ve already set. This operation creates a temporary file and thus requires disk space. Consider also that the quota must be violated so that the program can detect the violation. Therefore, to be able to consolidate the files, the program needs some space on the disk in excess of the archive quota. The extra amount of space can be estimated as the size of the largest backup in the archive. In case of setting a limit on the number of backups, the actual number of backups can exceed the maximum number of backups by one. This enables the program to detect quota violation and start consolidation. Similarly, if you pre-set a backups storage period, for 32 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 33 example, 30 days, the program will start consolidation when the oldest backup is stored for 31 days. 5.2.8 Providing a comment Provide a comment for the archive. This can help identify the backup and prevent you from restoring the wrong data. However, you can choose not to make any notes. The backup file size and creation date are automatically appended to the description, so you do not need to enter this information. 5.2.9 The operation summary and the backup process At the final step, the backup task summary is displayed. Up to this point, you can make changes in the created task by clicking on the desired step and changing the settings. Clicking Proceed will start the task execution if you have configured the task to be started manually, by choosing the Do not schedule option at the Scheduling step, or have left selected the Run task now box for a scheduled task. The task progress will be shown in a special window. You can stop the procedure by clicking Cancel. You can also close the progress window by clicking Hide. The backup creation will continue, but you will be able to start another operation or close the main program window. In the latter case, the program will continue working in the background and will automatically close once the backup archive is ready. If you prepare some more backup operations, they will be queued after the current one. 5.3 Fine-tuning your backups You can fine-tune your backups to specific tasks. Such fine-tuning is made by configuring backup options before starting a backup task. You can set temporary backup options by editing the default backup options while creating a backup task. In addition, when backing up your data files, you can create custom data categories for backup. 5.3.1 Archive protection The preset is no password. Suppose you have some files with sensitive information, for example, your tax return, which you need to back up. Seagate BlackArmor Backup can help you protect your sensitive information from getting into the wrong hands. The simplest (and the least secure) way is protecting your backup with a password. Let's remind you that to make a password more difficult to guess, it should consist of at least eight symbols and contain both letters (upper and lower case, preferably) and numbers. If you think that a password will not give you sufficient security, use encryption for your backup. Seagate BlackArmor Backup allows encrypting backup files with the industry-standard AES cryptographic algorithm. A 128-bit encryption key is sufficient for most applications. The longer the key, the more secure your data. However, the 192 and 256-bit long keys significantly slow down the backup process, though in the case being considered this most likely will not be an issue, because the files will not be too large. The encryption settings are available only for password-protected archives. 34 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If you try to restore data from a password-protected archive, or append an incremental/differential backup to such an archive, Seagate BlackArmor Backup will ask for the password in a special window, allowing access only to those who know the password. 5.3.2 Source files exclusion By default, the program excludes files with the following extensions from backups: .bak, .~, .tmp, and .tib. You can also set other default filters for file exclusion, for example, you may want hidden and system files and folders not to be stored in the backup archives as well. In addition, you can apply your own filters using the common Windows wildcard characters. For example, to exclude all files with extension .exe, add *.exe mask. My???.exe will exclude all .exe files with names consisting of five symbols and starting with “my”. This option affects real folders selected at My Data backup. If the name of a whole folder matches a mask you set, this folder will be excluded with all its content. Backup of a file category uses file filters preset at creation of the category. My Application Settings, System State or My E-mail backup implies dedicated lists of files that must not be filtered. 5.3.3 Pre/post commands You can specify commands or batch files to be executed automatically before and/or after the backup procedure. For example, you may want to remove some temporary (.tmp) files from the disk before starting backup or configure a third-party antivirus product to be used each time for scanning the files to be backed up before the backup starts. Click Edit to open the Edit Command window where you can easily input the command, its arguments and working directory or browse folders to find a batch file. Please, do not try to execute interactive commands, i.e. commands that require user input (for example, "pause"). These are not supported. Unselecting the Do not perform operations until the command's execution is complete box, selected by default, will permit the backup process to run concurrently with your commands execution. If you want the backup to be performed even if your command fails, unselect the Abort the operation if the user command fails box (selected by default). You can test execution of the command you created by clicking Test command. 5.3.4 Compression level The preset is Normal. You should take into account that the data compression ratio depends on the type of files stored in the archive, for example, even the Maximum compression will not significantly reduce the backup size if it contains files with already compressed data like .jpg, .pdf or .mp3. It does not make any sense to select the Maximum compression for such files because in this case the backup operation will take significantly longer and you will not get an appreciable reduction of backup size. If you are not sure about the compression ratio of a file type, try to back up a couple of files and compare the sizes of the original files and backup archive file. A couple of additional tips: generally, you can use the Normal compression level, because in most cases it provides an optimal balance between backup file size and backup duration. If you select None, the data will be copied without any compression, which may significantly increase the backup file size, while making the fastest backup. 5.3.5 Backup performance The three options below might have a more or less noticeable effect on the backup process speed. This depends on overall system configuration and the physical characteristics of the devices. 1. Backup priority The preset is Low. The priority of any process running in a system determines the amount of CPU usage and system resources allocated to that process. Decreasing the backup priority will free more resources for other CPU tasks. Increasing the backup priority might speed up the backup process due to taking resources from the other currently running processes. The effect will depend on total CPU usage and other factors. 2. HDD writing speed The preset is Maximum. Backing up in the background to Seagate/Maxtor DAS may slow other programs’ performance because of the large amounts of data transferred to the disk. You can limit the hard disk usage by Seagate BlackArmor Backup to a desired level. To set the desired HDD writing speed for data being backed up, drag the slider or enter the writing speed in kilobytes per second. 3. Network connection speed The preset is Maximum. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 35 36 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If you frequently back up data to Seagate BlackArmor NAS, think of limiting the network bandwidth used by Seagate BlackArmor Backup. To set the desired data transfer speed, drag the slider or enter the bandwidth limit for transferring backup data in kilobytes per second. 5.3.6 Archive splitting Sizeable backups can be split into several files that together form the original backup. 5.3.7 File-level security settings Preserve files' security settings in archives By default, files and folders are saved in the archive with their original Windows security settings (i.e. permissions for read, write, execute and so on for each user or user group, set in file Properties -> Security). If you restore a secured file/folder on a computer without the user specified in the permissions, you may not be able to read or modify this file. To eliminate this kind of problem, you can disable preserving file security settings in archives. Then the restored files/folders will always inherit the permissions from the folder to which they are restored (parent folder or disk, if restored to the root). Or, you can disable file security settings during restoration, even if they are available in the archive (see 6.4.4 File-level security settings below). The result will be the same. In archives, store encrypted files in decrypted state The preset is disabled. If you do not use the encryption feature available in Windows XP and Windows Vista operating systems, simply ignore this option. (Files/folders encryption is set in Properties - > General -> Advanced Attributes -> Encrypt contents to secure data). Check the option if there are encrypted files in the backup and you want them to be accessed by any user after restore. Otherwise, only the user who encrypted the files/folders will be able to read them. Decryption may also be useful if you are going to restore encrypted files on another computer. These options relate only to file/folder backups. In addition, they are unavailable for zip backup archives. 5.3.8 Error handling 1. Ignore bad sectors The preset is disabled. This option lets you run a backup even if there are bad sectors on the hard disk. Although most disks do not have bad sectors, the possibility that they might occur increases during the course of the hard disk’s lifetime. If your hard drive has started making strange noises (for example, it starts making quite loud clicking or grinding noises during operation), such noises may mean that the hard drive is failing. When the hard drive completely fails, you can lose important data, so it is high time to back up the drive as soon as possible. There may be a problem though – the failing hard drive might already have bad sectors. If the Ignore bad sectors box is left unselected, a backup task is aborted in case of read and/or write errors that could occur on the bad sectors. Selecting this box lets you run a backup even if there are bad sectors on the hard disk ensuring that you save as much information from the hard drive as possible. 2. Do not show messages and dialogs while processing (silent mode) The preset is disabled. You can enable this setting to ignore errors during backup operations. This feature was mainly designed for unattended backups when you cannot control the backup process. In this mode no notifications will be displayed to you if errors occur during backup. Instead you can view the detailed log of all operations after the task finishes by selecting Tools -> Show Log. You may use this option when configuring a backup task to be run during the night. 5.3.9 Additional settings 1. Validate backup archive when it is created The preset is disabled. When enabled, the program will check the integrity of the just created or supplemented archive immediately after backup. When setting up a backup of critical data or a disk/partition backup, we strongly recommend you to enable the option to ensure that the backup can be used to recover lost data. To check archive data integrity you must have all incremental and differential backups belonging to the archive and the initial full backup. If any of the successive backups are missing, validation is not possible. 5.3.10 Backup reserve copy settings The preset is disabled. You may want Seagate BlackArmor Backup to make reserve copies of your backups in a certain location each time when you choose the My Data backup type for backing up selected files and folders. To enable creation of reserve copies, select the Reserve my backups checkbox and then choose the method for making reserve copies. You have three choices: duplicate the backups as tib files, make reserve copies as zip archives, or simply copy the files and/or folders to a specified location "as is". Reserve copies created as tib and zip files will be named automatically as follows: backupfilename_reserved_copy_mm-dd-yyyy hh-mm-ss AM.tib; or backupfilename_reserved_copy_mm-dd-yyyy hh-mm-ss PM.zip, where mm-dd-yyyy hh-mm-ss is the date and time of reserve copy creation in the following format: month (one or two digits), day (one or two digits), year (four digits), hour (one or two digits), minute (two digits), and second (two digits). AM or PM is a 12-hour period. For example: MyBackup_reserved_copy_8-15-2008 9-37-42 PM.zip If you choose reserve copies to be made in the form of flat files, those files will be placed into folders which will be automatically created and named as follows: backupfilename_reserved_copy_mm-dd-yyyy hh-mm-ss AM (or PM). After you make the backup reserve copy settings, Seagate BlackArmor Backup will create reserve copies each time you select the My Data backup type. If a reserve copy could not be Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 37 made due to expiration of free space in the selected location or due to disconnection of the selected storage device, the program will write an error message to the event log. 5.3.11 Creating a custom data category for backups To add a custom data category, click Create in the Choose files to back up screen of the Backup Wizard, select the folder (data source) and provide a name for the category. You can include in the category all files in the selected folder or apply filters to select the specific types of files that you wish or do not wish to back up. To set a filter, select its type: Back up files of the following types only or Back up files of all types in the source except the following. Then click Add new and select the desired file types in the window that appears. You can select file types as follows: 1. By name. Enter the file name in the upper Name field. You can use the common Windows wildcard characters. For example, My???.exe will select all .exe files with names consisting of five symbols and starting with “my”. 2. By type. Select the desired file types in the list. You can also search desired registered file types by entering their extension or description in the Search field. 3. By extension. Click the Edit custom file types… link and enter the extensions (semicolon separated) in the File extensions field. If you do not want to keep custom contents of the current backup, simply select the files/folders from the tree. This set will be effective only for the current backup task. 38 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 5.4 Making reserve copies of your backups When you choose the My Data backup type for backing up selected files and folders, you can create reserve copies of your backups and save them on the Seagate BlackArmor NAS or Seagate/Maxtor DAS devices. You have a choice of making a reserve copy in the form of regular files, a zip compressed file, or a tib file (optionally with password protection and encryption). A reserve copy always contains all the files selected for backup, that is, when creating a reserve copy the program always makes a full backup of the source data. You cannot make a reserve copy in the form of an incremental or differential backup, even in tib format. Also remember that you will pay for the enhanced convenience and increased security of your data by the time required for performing the task, because normal backup and reserve copying are performed one at a time and not simultaneously. Please, be aware that built-in support of zip files in Windows does not cover operations with multivolume zip archives, and zip archives exceeding 4GB in size or which contain files of more than 4GB each. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 39 Chapter 6. Restoring backup data 6.1 Restore under Windows or boot from CD? As mentioned above (see 2.3 Running Seagate BlackArmor Backup), Seagate BlackArmor Backup can be used in several ways. We recommend that you first try to restore data using Seagate BlackArmor Backup under Windows, because this provides more functionality. Boot from the bootable media only if Windows does not start up. Seagate BlackArmor Backup is loaded entirely into RAM so you can remove the bootable CD to insert the archive disc. Be careful! When you use the Seagate BlackArmor Backup rescue disc, the product creates disk drive letters that might differ from the way Windows identifies drives. For example, the D: drive identified in the standalone Seagate BlackArmor Backup might correspond to the E: drive in Windows. This is not an error with the software. 6.1.1 Network settings in rescue mode When booted from removable media, Seagate BlackArmor Backup might not detect the network. That can happen if there is no DHCP server in your network or your computer address was not identified automatically. To enable network connection, specify network settings manually in the window, available at Tools -> Options -> Network adapters. 6.2 Restoring files and folders from file archives This section describes how to restore files and folders from a file backup archive. You can restore the desired files and folders from a disk/partition image as well. To do so, mount the image (see Chapter 12. Exploring archives and mounting images) or start the image restoration and select Restore files or folders. File backup archives are supported only for the FAT and NTFS file systems. 1. Start the Restore Wizard by selecting Operations -> Restore in the main program menu. 2. Select the archive. 40 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Please note that before restoring Microsoft Outlook mail messages, accounts, contacts, settings, etc. from My E-mail backup on a new computer with a newly installed Microsoft Outlook, you should launch Outlook at least once. If Microsoft Outlook is launched for the first time after restoring the E-mail information, it may malfunction. If you use Microsoft Outlook Express and restore its mail folders, accounts, etc. from My Email backup on another PC or after performing a so called "clean install" of Microsoft Windows, please, do not forget to switch to your identity after restoration by selecting File - > Switch Identity in Outlook Express and then double-clicking on your identity in the list of the dialog box. 3. If you are to restore files from an archive containing incremental backups, Seagate BlackArmor Backup will enable selecting one of the successive incremental backups by its creation date/time. Thus, you can roll back the files/folders state to a certain date. To restore data from an incremental backup, you must have all the previous backup files and the initial full backup. If any of the successive backups are missing, restoration is not possible. To restore data from a differential backup, you must have the initial full backup as well. 4. Select a folder on your computer where you want to restore selected folders/files (a target folder). You can restore data to its original location or choose a new one, if necessary. Choosing a new location results in the appearance of one more required step, namely, Destination. When you choose a new location, the selected items by default will be restored without restoring the original, absolute path. You may also wish to restore the items with their entire folder hierarchy. If this is the case, select Restore absolute path. At the Destination step select a new location on the directory tree. You can create a new folder for the files to be restored by clicking Create new folder. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 41 5. Select files and folders to restore. You can choose to restore all data or browse the archive contents and select the desired folders or files. 6. The next step allows you to keep useful data changes made since the selected backup was created. Choose what to do if the program finds a file with the same name as in the archive, in the target folder. By default, the program will not overwrite any files and folders, thus giving the files on the hard disk unconditional priority over the archived files. 42 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Selecting the Overwrite existing files checkbox will give the archived files unconditional priority over the files on the hard disk, though, by default, the system, hidden files and folders, as well as more recent files and folders are preserved from overwriting. If you want to overwrite those files and folders too, unselect the appropriate checkboxes. In addition, you can preserve from overwriting the files that meet the criteria you specify in this window. 7. Select the options for the restoration process (that is, restoration process priority, file-level security settings, etc.). The options you set on this page will be applied only to the current restore task. If you want to use the default restoration options, omit this step and click Summary. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 43 8. At the final step, the restoration summary is displayed. Up to this point, you can make changes in the created task by choosing the step you want to change and by editing its settings. Clicking Proceed will launch the task execution. 9. The task progress will be shown in a special window. You can stop the procedure by clicking Cancel. Please keep in mind that the aborted procedure may still cause changes in the destination folder. 6.3 Restoring disks/partitions or files from images To restore a partition (disk) from an image, Seagate BlackArmor Backup must obtain exclusive access to the target partition (disk). This means no other applications can access it at that time. If you receive a message stating that the partition (disk) cannot be locked, close applications that use this partition (disk) and start recovery once more. If you cannot determine which applications use the partition (disk), close them all. 6.3.1 Starting the Restore Wizard Start the Restore Wizard by selecting Operations -> Restore in the main program menu. 6.3.2 Archive selection 1. Select the archive. Seagate BlackArmor Backup will show the list of backup archives whose locations it knows from the information stored in its database. If the program has not found the backup you need, you can find it manually by clicking Browse and then selecting the backup location on the directory tree and choosing the backup in the right pane. If the archive was protected with a password, Seagate BlackArmor Backup will ask for it. The partitions layout and the Next button will be unavailable until you enter the correct password. 44 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 2. If you are going to restore data from an archive containing incremental backups, Seagate BlackArmor Backup will enable selecting one of the successive incremental backups by its creation date/time. Thus, you can roll back the disk/partition state to a certain date. To restore data from an incremental backup, you must have all previous backup files and the initial full backup. If any of the successive backups are missing, restoration is not possible. To restore data from a differential backup, you must have the initial full backup as well. 6.3.3 Restoration method selection Select what you want to restore: Restore whole disks and partitions Having chosen a disk and partition recovery type, you may need to select the following option. Sector-by-sector The program will restore both used and unused sectors of disks or partitions. This option will appear only when you choose to restore a sector-by-sector backup. Restore chosen files or folders If you are not going to recover the system, but only want to repair damaged files, select Restore chosen files or folders. With this selection, you will be further asked to select where to restore selected folders/files (original or new location), choose files/folders to be restored, and so on. These steps look like those in file archive restore. However, watch your selection: if you are going to restore files instead of a disk/partition, unselect the unnecessary folders. Otherwise you will restore a lot of excess files. Then you will be able to go directly to the Restoration Summary screen (6.3.10 Restoration summary and executing restoration). You can restore files from disk/partition images only if they have the FAT or NTFS file systems. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 45 6.3.4 Selecting a disk/partition to restore The selected archive file can contain images of several partitions or even disks. Select which disk/partition to restore. During a single session, you can restore several partitions or disks, one by one, by selecting one disk and setting its parameters first and then repeating these actions for every partition or disk to be restored. Disk and partition images contain a copy of track 0 along with the MBR (master boot record). It appears in this window in a separate line. You can choose whether to restore MBR and track 0 by selecting the corresponding box. Restore the MBR if it is critical to your system booting. When MBR restoration is chosen, there will be the "Restore disk signature" box in the bottom left corner at the next step. Restoring disk signature may be desirable due to the following reasons: 1) Seagate BlackArmor Backup creates scheduled tasks using the signature of the source hard disk. If you restore the same disk signature, you don't need to re-create or edit the tasks created previously. 2) Some installed applications use disk signature for licensing and other purposes. 3) If you use Windows Restore Points, they will be lost when the disk signature is not restored. 4) In addition, restoring disk signature allows to restore VSS snapshots used by Windows Vista's "Previous Versions" feature. If the box is unselected, Seagate BlackArmor Backup generates a new disk signature for the restored drive. This may be needed when you use an image backup not for disaster recovery but for cloning your Windows Vista hard drive to another one. Trying to boot Windows after cloning with both drives connected will result in a problem. During Windows booting its 46 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. loader checks the disk signatures of all of the connected drives, and if it finds two identical disk signatures, the loader changes the signature of the second disk, which would be the clone disk. Once this happens, the clone disk would not be able to boot up independently of the original disk, because the MountedDevices fields in the clone's registry reference the disk signature of the original disk, which will not be available if the original disk is disconnected. 6.3.5 Selecting a target disk/partition 1. Select a target disk or partition where you want to restore the selected image. You can restore data to its initial location, to another disk/partition or to an unallocated space. The target partition should be at least the same size as the uncompressed image data. All the data stored on the target partition will be replaced by the image data, so be careful and watch for non-backed-up data that you might need. 2. When restoring an entire disk, the program will analyze the target disk structure to see whether the disk is free. If there are partitions on the target disk, you will be prompted by the confirmation window stating that the destination disk contains partitions, perhaps with useful data. You will have to select between: • OK – all existing partitions will be deleted and all their data will be lost. • Cancel – no existing partition will be deleted, discontinuing the recovery operation. You will then have to cancel the operation or select another disk. Note that no real changes or data destruction will be performed at this time! For now, the program will just map out the procedure. All changes will be implemented only when you click Proceed in the wizard’s Summary window. 6.3.6 Changing the restored partition type When restoring a partition, you can change its type, though it is not required in most cases. To illustrate why you might need to do this, let’s imagine that both the operating system and data were stored on the same primary partition on a damaged disk. If you are restoring a system partition to the new (or the same) disk and want to load the operating system from it, you will select Active. Seagate BlackArmor Backup automatically corrects boot information during restore of the system partition to make it bootable even if it was not restored to the original partition (or disk). If you restore a system partition to another hard disk with its own partitions and OS, most likely you will need only the data. In this case, you can restore the partition as Logical to access the data only. By default, the original partition type is selected. Selecting Active for a partition without an installed operating system could prevent your computer from booting. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 47 6.3.7 Changing the restored partition size and location You can resize and relocate a partition by dragging it or its borders with a mouse on the horizontal bar on the screen or by entering corresponding values into the appropriate fields. Using this feature, you can redistribute the disk space among partitions being restored. In this case, you will have to restore the partition to be reduced first. These changes might be useful if you are going to copy your hard disk to a new highcapacity one by creating its image and restoring it to a new disk with larger partitions. 6.3.8 Assigning a letter to the restored partition Seagate BlackArmor Backup will assign an unused letter to a restored partition. You can select the desired letter from a drop-down list or let the program assign a letter automatically by selecting the Auto setting. You should not assign letters to partitions inaccessible to Windows, such as to those other than FAT and NTFS. 6.3.9 Setting restore options Select the options for the restoration process (that is, restoration process priority, etc.). The settings will be applied only to the current restore task. Or, you can edit the default options. See 6.4 Setting restore options for more information. 48 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 6.3.10 Restoration summary and executing restoration At the final step, the restoration summary is displayed. Up to this point, you can make changes in the created task by choosing the step you want to change and editing its settings. If you click Cancel, no changes will be made to disk(s). Clicking Proceed will launch the task execution. The task progress will be shown in a special window. You can stop the procedure by clicking Cancel. However, it is critical to note that the target partition will be deleted and its space unallocated – the same result you will get if the restoration is unsuccessful. To recover the “lost” partition, you will have to restore it from the image again. 6.4 Setting restore options 6.4.1 Files to preserve during restoration This option is not applicable to restoration of disks and partitions from images. By default, the program will not overwrite any files and folders, thus giving the files on the hard disk unconditional priority over the archived files. Selecting the Overwrite existing files checkbox will give the archived files unconditional priority over the files on the hard disk. You can set default filters for the specific types of files you wish to preserve during archive restoration. For example, you may want hidden and system files and folders, newer files and folders, as well as files matching selected criteria not to be overwritten by the archive files. While specifying the criteria, you can use the common Windows wildcard characters. For example, to preserve all files with extension .exe, add *.exe. My???.exe will preserve all .exe files with names consisting of five symbols and starting with “my”. 6.4.2 Pre/post commands You can specify commands or batch files to be automatically executed before and after the restore procedure. Click Edit to open the Edit Command window where you can easily input the command, its arguments and working directory or browse folders to find a batch file. Please note that interactive commands, i.e. commands that require user input, are not supported. Unselecting the Do not perform operations until the commands execution is complete box, selected by default, will permit the restore procedure to run concurrently with your commands execution. If you want the restore to be performed even if your command fails, uncheck the Abort the operation if the user command fails box (checked by default). You can test execution of the command you created by clicking the Test command button. Please, keep in mind that when restoring the system partition to the original place your post command will not be executed because recovery of the system partition requires a reboot, resulting in loss of the command. Such a command will also be lost if the program requests a reboot during any other restore operation. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 49 6.4.3 Restoration priority The preset is Low. The priority of any process running in a system determines the amount of CPU usage and system resources allocated to that process. Decreasing the restoration priority will free more resources for other CPU tasks. Raising restoration priority may speed up the restore process as it takes resources from other currently running processes. The effect will depend on total CPU usage and other factors. 6.4.4 File-level security settings The preset is Restore files with their security settings. If the file security settings were preserved during backup (see 5.3.7 File-level security settings), you can choose whether to restore them or let the files inherit the security settings of the folder where they will be restored. This option is effective only when restoring files from file/folder archives. 6.4.5 Additional settings 1. You can choose whether to restore the file date and time from the archive or assign the files the current date and time. By default the current date and time will be assigned. 2. Before data is restored from the archive, Seagate BlackArmor Backup can check its integrity. If you suspect that the archive might have been corrupted, select Validate backup archive before restoration. You must have all incremental and differential backups belonging to the archive and the initial full backup to check archive data integrity. If any backups are missing, the validation is not possible. 3. Having restored a disk/partition from an image, Seagate BlackArmor Backup can check the integrity of the file system. To do so, select Check file system after restoration. Limitations on use of this option: • Check of the file system is available only when restoring disk/partitions using FAT16/32 and NTFS file systems. • The file system will not be checked if a reboot is required during restoration, for example, when restoring the system partition to its original place. 50 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Chapter 7. Try&Decide The Try&Decide feature allows creating a secure, controlled temporary workspace on your computer without requiring you to install special virtualization software. You can perform various system operations not worrying that you might damage your operating system, programs or data. After making virtual changes, you may apply them to your original system. If you make changes that you want to keep, you might want to commit those changes to the system. Among the operations you may attempt with this feature is to open mail attachments from unknown senders or visit websites that might contain potentially troublesome content. For example, if you visit a website or open an email attachment that puts a virus on your temporary duplicate, you can simply destroy the duplicate and no harm will be done – the virus will not appear on your machine. It is important to remember that if you download e-mail from a POP mail server, create new files or edit existing documents while in the Try&Decide mode and then decide to discard your changes, those files, document changes, and mail will no longer exist. If you use POP email, make sure to change the settings in your e-mail to leave your mail on the server before you activate the Try&Decide mode. This way, you can always retrieve your email again. Similarly, save new files and/or edited documents to a drive not protected by Try&Decide. After starting Try&Decide mode you can safely install any system updates, drivers and applications without worrying about what might happen to your system. If anything goes wrong, you can simply discard the changes made in the Try&Decide mode. One of the best features of Try&Decide is that it isolates your "real" operating system from changes to the temporary operating system duplicate made by updates. Should you find any kind of incompatibility, you can easily revert your system to the initial state, which was not changed when the update was applied. Because of this, you can safely install system updates when they appear. When Windows Update informs you that updates for the system and Microsoft applications are ready for installing, turn on the Try&Decide mode and then proceed to install the updates. If you encounter any sort of problem, discard the changes and leave your real operating system and applications untouched. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 51 You can leave the Try&Decide mode turned on as long as you like (may be days on end, however in such a case applying changes may take a long time), since this mode "survives" across reboots of your operating system. If you use Windows Vista, please, be aware that in the Try&Decide mode the program may use the free space in the BlackArmor Backup Secure Zone quite intensively, even when your computer is idle. This is due to Windows Vista's housekeeping activities such as indexing that run in the background. When your computer reboots for whatever reason while working in the Try&Decide mode, before booting of the operating system starts, you will be shown a dialog offering you two choices – stop the mode and discard changes or continue working in the mode. This will allow discarding the changes that have resulted in a system crash. On the other hand, if you reboot, for example, after installing an application, you can continue working in the Try&Decide mode after starting Windows. 52 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. The moment comes eventually when you decide to turn the mode off by clicking the Stop button. After clicking the button, the program will show a dialog where you should decide what to do with the changes to your system made in the Try&Decide mode - apply or discard: Choosing Apply changes will allow you to keep the changes made to the system, and choosing Discard changes will return your system to the state it was in before turning on the Try&Decide mode. Please note that while working in the Try&Decide mode you will experience slowing down of the system performance. Furthermore, the process of applying changes could take considerable time. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 53 Please be aware that the Try&Decide cannot track changes in disk partitions, so you will be unable to use the Try&Decide mode for virtual operations with partitions such as resizing partitions or changing their layout. In addition, you must not use the Try&Decide mode and disk defragmentation or disk error checking utilities at the same time, because this can irreparably corrupt the file system, as well as make the system disk unbootable. Seagate BlackArmor Backup will track changes until the BlackArmor Backup Secure Zone is almost full. Then the program will alert you that the time has come to make a decision on whether to apply or discard the changes made so far. If you choose to not heed the alert message, the program will automatically restart the system when the zone is full, discarding the changes in the process of rebooting. At that point, all changes will be lost. If you have chosen Discard Changes and rebooted the computer with multiple operating systems installed, you won’t be able to boot other operating systems, except the one used for working in the Try&Decide mode. The second reboot will restore the original MBR and make other operating systems bootable. 7.1 Using Try&Decide Now let's see how to use this feature. First of all, you should decide for yourself which part of your system you want to protect and set the Try&Decide options correspondingly. Those options also provide other settings for the Try&Decide mode. 7.1.2. Try&Decide options You can configure Try&Decide options as required. • Partition protected by T&D – specify the partition you want to protect from unauthorized changes during a Try&Decide session. By default, T&D protects Disk C, though you may choose to protect any other partition in your system. • Alert settings – specify whether Try&Decide should alert you when it uses up all the space allotted for saving virtual changes and after a specified time period has passed. By default all alerts are On. 7.2 Try&Decide usage examples The Try&Decide feature can help you in a variety of ways; here are some examples: There are cases when the installation of antivirus software cripples functionality of some applications; in fact, some programs might even refuse to start after antivirus installation. The Try&Decide feature can help you to avoid such a problem. Here’s how: 1. Select an antivirus program and download a trial version. 2. Turn on the Try&Decide mode. 3. Install the antivirus software. 4. Try to work with the applications installed on your computer performing your usual tasks. 5. If everything works without any snags, you can be reasonably sure that there will be no incompatibility problems and can buy the antivirus software. 6. If you encounter any problems, discard the changes in your system and try antivirus software from another vendor. The new attempt might turn out to be successful. 54 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Here’s another example: You have accidentally deleted some files and then emptied the Recycle Bin. Then you have remembered that the deleted files contained important data and now you are going to try to undelete them using an undelete software program. However, sometimes you may do something wrong while trying to recover deleted files, making things worse than before trying to recover them. Here’s one way you could try to recover the lost files: 1. Turn on the Try&Decide mode. 2. Launch the file undelete utility. 3. After the utility scans your disk in search of the deleted file or folder entries, it will present you the deleted entries it has found (if any) and offer you the opportunity to save whatever it is able to recover. There is always a chance that you might pick the wrong file and while recovering it the utility may overwrite the very file you are trying to recover. If not for Try&Decide, this error would be fatal and the file would be lost irretrievably. 4. But now you can simply discard the changes made in the Try&Decide mode and make one more attempt to recover the files after turning on the Try&Decide mode again. Such attempts can be repeated until you recover the files or until you are sure that you have done your best to recover them. One more benefit of the Try&Decide feature. Now you can let your children use your computer without worrying that they may inadvertently harm the operating system or mess up your business documents. We assume that your kid has the Limited user account type. 1. Turn on the Try&Decide mode. Making any changes to the Try&Decide options or turning off the Try&Decide mode will require administrator authority. 2. Log off and then log on using your kid's account. 3. Let your kid use the computer. When your kid is through with gaming or Internet surfing or when you think that it is time for the kid to go to bed, return the system to the state it was in before your kid started using the computer. To do so, log on and discard the changes made during the Try&Decide session. It is well known that the "Add or Remove Programs" component of the Windows Control Panel cannot give a complete guarantee of cleanly uninstalling applications. This is because most applications do not provide enough information for it to be able to uninstall them without a trace. So almost every time you install a trial program and then remove it, you have some garbage left on your computer and after a while Windows may get slower. Even use of special uninstaller utilities cannot guarantee complete uninstallation. The Try&Decide feature, however, will ensure complete and perfect uninstallation of any software quickly and easily. Here's how: 1. Turn on the Try&Decide mode. 2. Install the software application you want to evaluate. 3. Try using the application. 4. When you want to uninstall it, just discard all the changes made to your computer in the Try&Decide mode. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 55 56 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. This may come in handy not only for those who, for example, like to play a lot of games but for professional software testers as well – to use on their testing machines. Chapter 8. Scheduling tasks Seagate BlackArmor Backup allows you to schedule periodic backup and validation tasks. Doing so will give you peace of mind, knowing that your data is safe. You can create more than one independently scheduled task. For example, you can back up your current project daily and back up the system disk once a week. 8.1 Creating scheduled tasks You can schedule a new task in the Backup Wizard or Validate Wizard in the Scheduling step. It is also possible to create a scheduled task by clicking Create Backup Task or Create Validation Task on the toolbar of the Manage Tasks and Log screen. If the backup archive you want to validate is protected with a password, Seagate BlackArmor Backup will ask for it. 1. Perform task running scheduling. Select one of the following scheduling options: • Once only – the task will be executed once at the specified time and day • Upon event – the task will be executed on an event to be selected in the right pane: • Periodically – the task will be executed periodically with a frequency to be specified in the Run this task periodically pane, where you specify the time between runs for the task being scheduled. • Daily – the task will be executed once a day or once every several days • Weekly – the task will be executed once a week or once every several weeks on the selected day • Monthly – the task will be executed once a month on the selected day Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 57 To postpone a scheduled task until the next time the user is idle, select the Run when the user is idle box. The task will automatically start when you are idle (not using the mouse and the keyboard) for the number of minutes specified in the Wait setting of the screen saver or when you log off. Once the task has started, it will be completed because task execution cannot be interrupted by the user. However, you can work on the computer while the task is running. If the computer is off when the scheduled time comes, the task won’t be performed, but you can force the missed task to run at the next system startup by selecting the If missed, run the task at startup box. 2. Specify the task start time and other schedule parameters, according to the selected periodicity (see 8.1.1 - 8.1.5). 3. Next you will have to specify the name of the user who owns the task to be executed; otherwise no scheduled execution will be available. Enter the user name (or leave the name of the logged on user). Enter the password. 8.1.1 Setting up once only execution If you choose once only execution, set the start time. Then set the date on which to execute the task using the provided calendar: 8.1.2 Setting up upon event execution If you choose the upon event execution option, set the event upon which to execute the task: • System startup – the task will be executed at every OS startup • System shutdown – the task will be executed before every system shutdown or reboot • User logon – the task will be executed each time the current user logs on to the OS 58 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. • User logoff – the task will be executed each time the current user logs off of the OS. If you want to run a task only at the first occurrence of the event on the current day, select the Once a day only box. 8.1.3 Setting up daily execution If you choose daily execution, set the Start time and days on which you want to execute the task: • Every day • Every weekday • Every ? days – once every several days (specify the interval). If you want the task to be repeated several times per day, select Run the task every x hour(s) until the end of the day box and specify the interval in hours. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 59 8.1.4 Setting up weekly execution If you choose weekly execution, set the Start time, specify the task execution periodicity in the Run the task every x week(s) on: box (every week, every two weeks, etc.) and select the days on which to execute the task. 8.1.5 Setting up monthly execution If you select monthly execution, set the Start time and days on which to execute the task: • On the – on the specified day (e.g. on second Tuesday or fourth Friday); select this from the drop-down lists. 60 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. • On every x day of the month – on the specified date 8.2 Managing scheduled tasks To manage the scheduled tasks, click Tasks and Log on the sidebar and you will go to the Manage Tasks and Log screen with the Scheduled tasks tab selected by default in the right pane. The tab displays all scheduled tasks along with their name, status, schedule, last run time, last result, and owner. To view the other task details, mouse over their names. By default you see only your own tasks, but you have the option to view or manage tasks of other users. To do so, select Tools -> Options -> Task options from the main program menu. Then choose Filter and unselect the Show only tasks created by a current user box. You can change the task parameters by editing. This is performed in the same way as creation, however, the earlier selected options will be set, so you only have to enter the changes. To edit a task, select it and click Edit on the toolbar. To delete a task with confirmation, select it and click Delete on the toolbar. To rename a task, select it, click Rename on the toolbar and enter the new task name. You can also start execution of a scheduled task at any moment by clicking Start on the toolbar. In addition, all the above actions can be chosen from a shortcut menu that you open by right-clicking on a selected scheduled task. The same operations are available for unscheduled tasks listed on the Unscheduled tasks tab. If while editing an unscheduled task you set up any of the scheduling options, that task moves from the Unscheduled tasks tab to the Scheduled tasks tab. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 61 Chapter 9. Managing BlackArmor Backup Secure Zone The BlackArmor Backup Secure Zone is a special partition for storing archives on the same computer that created the archive. For more information about these functions see 3.3 BlackArmor Backup Secure Zone. When you select Tools -> Manage BlackArmor Backup Secure Zone in the main menu, the program searches for the zone on all local drives. If a zone is found, the wizard will offer to manage it (resize or change the password) or delete it. If there is no zone, you’ll be prompted to create it. If the BlackArmor Backup Secure Zone is password-protected, the correct password must be entered before any operation can take place. 9.1 Creating BlackArmor Backup Secure Zone The BlackArmor Backup Secure Zone can be located on any internal disk. It is created using unallocated space, if available, or at the expense of free space on a partition. Partition resizing may require a reboot. We do not recommend creating the BlackArmor Backup Secure Zone on external media (USB drives, etc.), because this may lead to problems with computer booting if that external storage is disconnected. A computer can have only one secure zone. To create a zone on another disk, you must first delete the existing zone. 1. Before creating the zone, you need to estimate its size. 2. If there are several disks installed, select one on which to create BlackArmor Backup Secure Zone. 3. Select the partitions from whose space the zone will be created. 62 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 4. In the next window, enter the BlackArmor Backup Secure Zone size or drag the slider to select any size between the minimum and maximum ones. The minimum size is about 50 MB, depending on the geometry of the hard disk. The maximum size is equal to the disk’s unallocated space plus the total free space on all partitions selected at the previous step. When creating the zone, the program will first use the unallocated space. If there is not enough unallocated space, the selected partitions will be decreased. Partition resizing may require a reboot. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 63 Reducing a system partition to the minimum size might prevent your operating system from booting. 5. You can set a password to restrict access to the zone. The program will ask for the password at any operation relating to it, such as resizing and deleting the zone. Seagate BlackArmor Backup repair or update will not affect the password. However, if the program is removed and then installed again while keeping the BlackArmor Backup Secure Zone on the disk, the password to the zone will be reset. 6. Then you will see a list of operations to be performed on the partitions (disks). After you click Proceed, Seagate BlackArmor Backup will start creating the zone. Progress will be reflected in a special window. If necessary, you can stop zone creation by clicking Cancel. However, the procedure will be canceled only after the current operation is finished. BlackArmor Backup Secure Zone creation might take several minutes or more. Please wait until the whole procedure is finished. 9.2 Resizing BlackArmor Backup Secure Zone 1. If you want to resize the BlackArmor Backup Secure Zone, select Tools -> Manage BlackArmor Backup Secure Zone in the main menu. 64 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 2. Select to increase or decrease the zone size. You might need to increase it to provide more space for archives. The opposite situation may arise if any partition lacks free space. 3. Select partitions from which free space will be used to increase BlackArmor Backup Secure Zone or that will receive free space after the zone is reduced. 4. Enter the new size of the zone or drag the slider to select the size. When increasing the BlackArmor Backup Secure Zone, the program will first use unallocated space. If there is not enough unallocated space, the selected partitions will be decreased. Resizing of the partitions may require a reboot. When reducing the zone, any unallocated space, if the hard disk has any, will be allocated to the selected partitions along with the space freed from the zone. Thus, no unallocated space will remain on the disk. 5. Next you will see a list of briefly described operations to be performed on partitions (disks). After you click Proceed, Seagate BlackArmor Backup will start resizing the zone. Progress will be reflected in a special window. If necessary, you can stop the procedure by clicking Cancel. However, the procedure will be canceled only after the current operation is finished. Zone resizing can take several minutes or longer. Please wait until the whole procedure is finished. 9.3 Changing password for BlackArmor Backup Secure Zone 1. If you want to change the password for the BlackArmor Backup Secure Zone, select Tools -> Manage BlackArmor Backup Secure Zone in the main menu. 2. Select Change password. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 65 3. Enter the new password and confirm it or select Do not use password protection. You can also select a secret question that will be asked in case you forget the password. 4. To perform the password change operation, click Proceed in the final wizard window. 9.4 Deleting BlackArmor Backup Secure Zone 1. If you want to remove the BlackArmor Backup Secure Zone, select Tools -> Manage BlackArmor Backup Secure Zone in the main menu and then choose Remove BlackArmor Backup Secure Zone. 2. Select the partitions to which you want to add the space freed from the zone. If you select several partitions, the space will be distributed proportionally to each partition. 3. Next, you will see a list of briefly described operations to be performed on partitions (disks). After you click Proceed, Seagate BlackArmor Backup will start deleting the zone. Progress will be reflected in the opened window. If necessary, you can stop the procedure by clicking Cancel. However, the procedure will be canceled only after the current operation is finished. Zone deletion might take several minutes or more. Please wait until the whole procedure is finished. 66 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Chapter 10. Creating bootable media You can run Seagate BlackArmor Backup from an emergency boot disk on a bare-metal system or a crashed computer that cannot boot. You can even back up disks on a nonWindows computer, copying all its data into the backup archive by imaging the disk one sector at a time. To do so, you will need bootable media that has a copy of the standalone Seagate BlackArmor Backup version installed on it. If you purchased the boxed product, you already have a bootable CD, because the installation CD itself is bootable in addition to serving as the program installation disk. Seagate BlackArmor Backup also provides the ability to create an ISO image of a bootable disc on the hard disk. If you have chosen not to install the Bootable Media Builder during Seagate BlackArmor Backup installation, you will not be able to use this feature. When booting from the Rescue Media, you cannot perform backups to disks or partitions with Ext2/Ext3, ReiserFS, and Linux SWAP file systems. 1. Choose Create Bootable Rescue Media in the Tools menu. You can also run the Bootable Rescue Media Builder without loading Seagate BlackArmor Backup by choosing Programs -> Seagate -> BlackArmor Backup-> Bootable Rescue Media Builder from the Start menu. 2. Select which components of BlackArmor programs you want to place on the bootable media. In the next window you can set Bootable Media Startup Parameters in order to configure rescue media boot options for better compatibility with different hardware. Several options are available (nousb, nomouse, noapic, etc.). All the available startup parameters are listed in Appendix D. Startup Parameters. These parameters are provided for advanced users. If you encounter any hardware compatibility problems while testing boot from the rescue Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 67 media, it may be best to contact Seagate Technical Support at http://www.seagate.com/www/en-us/support. You may opt for automatic start of the bootable media creation. In this case select the Start automatically after X seconds box and specify the number of seconds (maximum 100 seconds). 3. Select the type of bootable media (CD-R/RW, DVD+R/RW or 3.5” diskettes) to create. If your BIOS has this feature, you can create other bootable media such as removable USB flash drives. You can also choose to create a bootable disk ISO image. 4. If you are creating a CD, DVD or any removable media, insert a blank disc so the program can determine its capacity. If you choose to create a bootable disc ISO image, specify the ISO file name and the folder in which to place it. 5. Next, the program will estimate how many blank diskettes are required (in case you have not chosen ISO or CD/DVD) and give you time to prepare them. When you are finished, click Proceed. After you create a boot disc, mark it and keep it in a safe place. Note in case Seagate BlackArmor Backup uses Seagate BlackArmor DAS licensing, the bootable media will ask to connect a Seagate BlackArmor DAS drive while loading. And if a type of the licensing still is not selected and the Media Builder wizard was run right after installing Seagate BlackArmor Backup, then the bootable media, created before the product activation, will not load. Please keep in mind that the backups created by the later program version may be incompatible with the previous program versions. Due to this reason, we strongly recommend that you create a new bootable media after each Seagate BlackArmor Backup upgrade. One more thing you should remember – when booting from the rescue media and using a standalone version of Seagate BlackArmor Backup, you cannot recover files and folders encrypted with use of the encryption feature available in Windows XP and Windows Vista operating systems. For more information see 5.3.7 File-level security settings. On the 68 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 69 other hand, backup archives encrypted using the Seagate BlackArmor Backup encryption feature can be recovered. Chapter 11. Other operations 11.1 Validating backup archives You can check the integrity of your backups to be certain that your archives are not damaged. You may perform such validations using the Validate Wizard. 1. To start the Validate Wizard, choose Operations -> Validate Backup Archive from the main program menu. 2. Select the archive to validate. Click Next to continue. If the selected archive is protected with a password, Seagate BlackArmor Backup will ask for the password in a dialog box. The Next button will be disabled until you enter the correct password. 3. After entering the correct password you will be taken to the Scheduling step, where you can schedule validation of the backup or leave the default setting Do not schedule. 70 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 4. Clicking Proceed in the summary window will launch the validation procedure if you leave the Run task now box selected. If you have decided to validate the backup archive on schedule, the Run task now box will be unselected by default and the validation will proceed according to the schedule you set, though you can also validate the backup right away by selecting this box. After the validation is complete, you will see the results window. You can cancel validation by clicking Cancel. To check archive data integrity you must have all incremental and differential backups belonging to the archive and the initial full backup. If any of the successive backups are missing, validation is not possible. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 71 11.2 Operation results notification Sometimes a backup or restore procedure can last for 30 minutes or more. Seagate BlackArmor Backup can notify you when it is finished using the WinPopup service or via email. The program can also duplicate messages issued during the operation or send you the full operation log after operation completion. By default all notifications are disabled. 11.2.1 Email notification To set up e-mail notification, select Tools -> Options -> Notifications -> E-mail: Provide the email address to which notifications will be sent as well as the outgoing SMTP server name and port. A user name and a password might also be needed if the SMTP server requires user authentication. To set up the additional e-mail parameters, click Additional e-mail parameters… 72 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If the outgoing SMTP server requires logging on to an incoming mail server before it allows sending outgoing messages, enter the necessary information for the incoming mail server. At the bottom of this window you can choose whether you want to get notifications: • when the operation is completed successfully (check Add full log to the notification to add the full operation log to the message) • if the operation failed (check Add full log to the notification to add the full operation log to the message) • during the operation when user interaction is required After setting up e-mail notifications, you can send a test mail message by clicking the appropriate button. 11.2.2 WinPopup notification To set up WinPopup notification, select Tools -> Options -> Notifications -> Windows Messenger (WinPopup): Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 73 Provide the name of the computer to which notifications will be sent. At the bottom of this window you can choose whether you want to get notifications: • when the operation is completed successfully • when the operation failed • during the operation when user interaction is required 11.3 Viewing Tasks and Logs Seagate BlackArmor Backup has a Tasks and Log screen that allows you to view its working logs and scheduled tasks. The logs can provide information about scheduled backup or validation task results, including reasons for failure, if any. To open the Tasks and Log screen, click Tasks and Log on the sidebar. By default, the screen opens with the Scheduled Tasks tab selected. The tab shows all scheduled tasks (if any). Selecting the Unscheduled Tasks tab will show all tasks that have been configured after choosing Do not schedule at the Scheduling step in the Backup or Validation wizard, regardless of whether they have been completed or not. 74 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. The color marks in the calendar show information about the days with scheduled tasks, tasks completed with errors, and successfully completed tasks. The current day is highlighted in bold font. Clicking a day marked with a scheduled task shows a task(s) scheduled for this date. The buttons with the left and right arrows at the sides of the calendar allow you to browse the months being shown in the calendar. If you have gone several months back or forward, clicking the Today button will quickly return you to the current month and date. Clicking any day in the past takes you to the Log tab and shows logs for the selected date. If there are no logs for that date, an appropriate message appears. To view logs, you can just click on the Log tab. When the Log tab is selected, the upper pane shows the calendar, while the lower one shows logs’ contents. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 75 To view the logs for a specific period, select the period by clicking the right arrow buttons in the From: and To: fields of the Show for the period area. Clicking the arrow in the From: field opens a pop-up calendar where you can set the start day of the period by doubleclicking the appropriate day number. Then set the end day using the same procedure for the To: field. You can change months and years in the pop-up calendars using the left and right arrows in the month name area. In addition, you can enter the desired period start and end dates directly in the fields. If you would like to see all the logs, click the Show all button. To delete a log entry, select it and click the Delete button on the toolbar. To delete all log entries, click the Delete all button. You can also save a log entry to file by clicking the Save button. To save all logs to file, click Save all. If any step shown in logs was terminated by an error, the corresponding log will be marked with a red circle with a white cross inside. The three buttons to the right control message filters: the white cross in the red circle filters error messages, the exclamation mark in a yellow triangle filters warnings, and the “i” in the blue circle filters information messages. To view the details of the current step better, you can hide the calendar by clicking the Up arrow at the top right of the calendar pane. This will enlarge the logs area. To view the calendar again, click the Down arrow at the top right of the calendar pane. Clicking a day marked with a scheduled task takes you to the Scheduled tasks tab with the task details shown. Clicking any day in the future also takes you to the Scheduled tasks tab. 11.4 Consolidating backups There are two kinds of backup consolidation procedures in Seagate BlackArmor Backup: automatic consolidation and file name-based consolidation. In the case of automatic 76 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. consolidation, the program uses the rules set for backup archives. After creating a backup, the program checks the backup archive for quota violations, such as exceeding a preset maximum number of gigabytes set aside for backups and, if any limitation is exceeded, consolidates the oldest backups. It will combine the first full backup with the next incremental one into one full backup which will be dated the latter backup date. Then, if necessary, this backup will be combined with the next, until the occupied storage space (or number of backups) decreases to the preset limit. Thus, the archive integrity will not be affected, despite the fact that the oldest backups will be deleted. The actual number of backups created can exceed the Maximum number of backups by one. This enables the program to detect the fact of exceeding the number quota and start consolidation. Backup will be prohibited until the consolidation finishes. The file name-based consolidation allows deleting the backups that you do not need anymore from any archive while maintaining the archive consistency. You can delete from an archive, if need be, the base full backup. The program will create another full backup in place of the oldest remaining backup. The two kinds of backup procedures have the following difference: Automatic consolidation only can consolidate two backups in one. File name-based consolidation keeps whichever backups you choose and deletes any backups that are not selected. The current Seagate BlackArmor Backup version does not support consolidation of backup archives created in the zip format. To consolidate backups in an archive: 1. Launch the Backup Consolidation Wizard by choosing Operations -> Consolidate Archive in the main program menu or select Backup and Restore -> Manage and Restore on the sidebar and then click Consolidate. 2. Select the archive for consolidation. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 77 3. The program displays a list of backups belonging to the selected archive with their creation date and time. The upper backup is the full backup; the rest are incremental backups. Select the backups you want to keep. 4. Choose the location and name for the archive copy. By default, the program suggests the same location and the original backup archive will be overwritten. But you can choose a new location and in such a case the source archive will stay as is, unless you choose to delete it by selecting the Delete original archive box. This requires more disk space, but ensures security of the archive in case the consolidation fails because of power failure or lack of disk space. 78 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 5. The program displays the summary window. Click Proceed to start consolidation. In our example, when consolidation is complete, disk G will contain two new archives MyBackup and MyBackup2. MyBackup is a full backup containing data as of November 25, 2008, 9:40:23 AM. MyBackup2 is an incremental backup containing data as of November 25, 2008, 10:21:12 AM. You can make sure of this by starting the consolidation wizard again, selecting the archive MyBackup and proceeding to the next window. 11.5 Removing backup archives You may want to remove backups and backup archives you no longer need. Because Seagate BlackArmor Backup stores information on the backup archives in a metadata information database, deleting unneeded archive files using Windows Explorer will not delete information about these archives from the database and Seagate BlackArmor Backup will consider that they still exist. This will result in errors when the program tries to perform operations on the backups that no longer exist. So you must only remove obsolete backups and backup archives using the tool provided by Seagate BlackArmor Backup. To remove the entire backup archive, select it and click Remove on the toolbar or right-click on the full backup of the backup archive and choose Remove in the shortcut menu. To remove an incremental or a differential backup, select it and click Remove on the toolbar or right-click on the selected backup and choose Remove in the shortcut menu. In this case all other successive incremental and differential backups created later than the selected incremental or differential backup will be also deleted. The following screen appears: Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 79 If you click Delete, the program will remove the backup archive from its metadata information database as well as from the hard disk. 80 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Chapter 12. Exploring archives and mounting images Seagate BlackArmor Backup offers two kinds of archive contents management: mounting for images and exploring for both images and file-level archives. Exploring images and file-level archives lets you view their contents and copy the selected files to a hard disk. To explore a backup archive, double-click on the corresponding tib file. You can also right-click on the file and choose Explore in the shortcut menu. Mounting images as virtual drives lets you access them as though they were physical drives. Such an ability means that: • a new disk with its own letter will appear in the drives list • using Windows Explorer and other file managers, you can view the image contents as if they were located on a physical disk or partition • you will be able to use the virtual disk in the same way as the real one: open, save, copy, move, create, delete files or folders. If necessary, the image can be mounted in read-only mode. The operations described in this chapter are supported only for the FAT and NTFS file systems. Please keep in mind that, though both file archives and disk/partition images have a default “.tib” extension, only images can be mounted. If you want to view file archive contents, use the Explore operation. The following is a brief summary of the Explore vs Mount operation: Explore Mount Archive type File-level, disk or partition image Partition image Assigning a letter No Yes Archive modification No Yes (in R/W mode) Files extraction Yes Yes 12.1 Searching In addition to the ability to explore backup archives, Seagate BlackArmor Backup now provides search for tib and zip archives themselves, for files in tib archives only, as well as offering full-text search in help topics and in the comments to archives made during the archive's creation. This facilitates searching of the information you need for using Seagate BlackArmor Backup and for restoring files from your backup archives. Here's how you can search the data you need. 1. Enter a search string into the Search field at the top right of the Seagate BlackArmor Backup window and then click the magnifying glass icon. You will be taken to the Search Results window. The search results are output in the corresponding tabs of the window and all search results are shown on the All results tab. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 81 2. By default the search is performed in all the sources where Seagate BlackArmor Backup can search information. You can select an information source of interest by choosing the appropriate tab among Backups and Backup content. • The Backups tab shows the results of the search for tib and zip archives by archive filename. Double-clicking on a filename opens the corresponding archive in Windows Explorer where you can explore the archive contents. You can validate or restore the archive by right-clicking on its filename and choosing the appropriate item in the shortcut menu. In addition, you can use the Restore, Mount (for image backups), Validate, Remove, and Consolidate buttons for tib archives, and Restore, Validate, and Remove buttons for zip archives, that appear on the toolbar after selecting an archive on the Backups tab. • The Backup content tab shows results of searches for files and folders in tib archives. Double-clicking on a filename opens the file. You can restore the file by right-clicking on its filename and choosing Restore in the shortcut menu. This shortcut menu also enables you to open the file or the parent folder that contains that file. To help you better understand the search results, here is some information on the algorithms used by the Search feature. 1. When searching files in tib archives you can type all or part of the filename and use the common Windows wildcard characters. For example, to find all batch files in the archives, type "*.bat". Typing my???.exe will allow you to find all .exe files with names consisting of five symbols and starting with "my". By the way, search is case-insensitive, i.e. "Backup" and "backup" is the same search string. Furthermore, the search stops after the program finds 100 files corresponding to a search criterion you have typed. If the search results do not contain the file you need, you will have to refine the search criterion. 82 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Please note that Seagate BlackArmor Backup does not search files in encrypted and password-protected tib archives. In addition, the program does not search files in zip backup archives created by Seagate BlackArmor Backup. When a file is included in several backups and it has not been modified, the search results will show it only once in the oldest backup file. If such a file has been changed, the search results will show all backup files containing differing versions of the file. 2. Search in the Help topics and comments to backup archives is carried out differently. First of all, you cannot use "*" and "?" as Windows wildcard characters. As in this case the program uses full text search, it will just find all occurrences of these characters in the Help topics (if any). The full text search uses the following rules: • Search criteria consist of words separated by space character(s) or by a logical operator: "AND", "OR", "NOT" (please, take note of the upper case). • Only one logical operator is allowed (the first one that occurs in a search string), otherwise they are ignored and interpreted as search words. • All space-separated words must be in a topic for successful match. The Backups tab (as well as the All results tab) shows the archive files whose comments satisfy the search criterion. Double-clicking on an archive opens it for exploring. Search in the Help topics is performed after opening the Help by pressing the F1 key or clicking the help icon in any Seagate BlackArmor Backup window and entering a search string in the Search field. Clicking on a found help topic title opens the corresponding Help topic. 12.2 Google Desktop and Windows Search integration Seagate BlackArmor Backup has plug-ins for Google Desktop and Windows Search (WDS). If you use any of these search engines on your computer, then during the first start after installation Seagate BlackArmor Backup will detect the search engine you use and will install an appropriate plug-in for indexing your tib backup archives. Indexing of backups will speed Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 83 up searches in the backup archives. After such indexing you will be able to search archives content by entering a file name into the Google Desktop or Windows Search deskbar query field without opening Seagate BlackArmor Backup. The search results will be shown in a browser window. Using the search results you can: • Select any file and open it for viewing and/or save that file back to the file system anywhere (not in the archive) or where it was before • See in which archive a given file is stored and restore that archive Google Desktop has a "Quick Find" window. This window is filled with the most relevant results from your computer. The results change as you type, so you can quickly get to what you want on your computer. Windows Search provides similar functionality. In addition to indexing the files in backup archives by their names, the Google Desktop and Windows Search provide Seagate BlackArmor Backup with the ability to perform full-text indexing of many files in tib archives, so you will be able to use this feature and perform searches of the files' content. Full-text indexing of files in backup archives is provided only for the file types recognizable by Google Desktop and Windows Search. They recognize text files, Microsoft Office files, all Microsoft Office Outlook, and Microsoft Outlook Express items, and more. The contents of password-protected tib backup archives or archives protected by a password and encryption, as well as the System State and My E-mail backup archives will not be indexed, though Google Desktop and Windows Search provide search for the tib files themselves and in the comments to such archives. Suppose you have Google Desktop installed and want to use it for searching files in tib archives. To get such an ability: 1. During the first start of Seagate BlackArmor Backup, Google Desktop will display a confirmation window. Click OK to install the plug-in. 2. Verify that the plug-in is installed. Right-click on the Google Desktop icon in your system tray and select Options in the context menu. Google Desktop opens the Preferences window in your browser. Make sure that Seagate Indexer (Seagate Backups) is selected in the Indexing Plug-ins area. 84 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 3. Right-click on the Google Desktop icon in your system tray once more and select Indexing -> Re-Index. Click Yes in the confirmation window that appears. Google Desktop will add all the new content to the existing index. Give Google Desktop some time for indexing all tib files on your computer's hard disks and adding the indexing information to its index database. The required time depends on the number of tib archives and the number of files they contain. After, for example an hour, check whether Google Desktop has indexed the tib archives by entering in its query field the name of a file which you know for sure that you backed up. If Google Desktop has completed indexing, it will show you the tib archives where it has found the file. If you want to see all the search results, click the "See all N results in a browser" and you will see something like the screen shot below. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 85 Clicking in the browser window on a line related to the desired file version opens a small dialog with just two options: View and Restore. 86 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Choosing View starts the application associated with this file type and opens the file. Choosing Restore starts Seagate BlackArmor Backup and you can then restore the file to a desired location. Google Desktop also provides for searching files in zip backup archives, created by Seagate BlackArmor Backup, though you cannot open or restore files from zip archives by clicking on a line with a filename in the browser window. To restore files found in zip backup archives by Google Desktop, use Seagate BlackArmor Backup's Restore feature. The following information may be of interest to you if you use any edition of Windows Vista that has built-in Desktop Search functionality or Windows Desktop Search 3.0 or later and wish to enable Windows Search support for tib files. Windows Search does not support indexing of zip files content. To use Windows Search support: 1. Verify that the tib support is enabled. Right-click on the Windows Search icon in your system tray and select Windows Search Options… in the context menu. The following window appears. Make sure that the "tib:///" item is present in the Included Locations list. To open the Indexing Options window in Windows Vista, open the Control Panel and then double-click the Indexing Options icon. The Windows Vista indexing options have some differences in content and appearance, though most of the following information is applicable to Windows Vista as well. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 87 2. Click Advanced, select the File Types tab and then make sure that the tib extension is selected and ".tib IFilter" is shown in the Filter Description field. Select Index Properties and File Contents. 3. Click OK and while the Indexing Options window is open, check that the disks where you store your tib backup archives are shown in the "Included Locations" list. If the list does not contain those disks, the tib files will not be indexed. To include the disks, click Modify and select them in the window that appears. 88 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If you store backups on a network share, Windows Search can index them too. You just have to add the share to the Indexed Locations list by typing the appropriate UNC path after selecting the Add UNC Location tab of Advanced Options. Give Windows Search some time for indexing all tib files on your computer's hard disks and adding the indexing information to its index database. The required time depends on the number of tib archives and the number of files they contain. After completing the indexing, the Desktop Search will be able to search files in tib backup archives. The search engines in WDS and Windows Vista have similar functionalities, though search results are presented somewhat differently: Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 89 Windows Search results 12.3 Mounting an image 1. Start the Mount Wizard by selecting Operations -> Mount Image in the main program menu or by right-clicking on an image archive and selecting Mount in the Windows Explorer shortcut menu. 2. Select the archive for mounting. If you selected an archive containing incremental images, you can select one of the successive incremental images (also called "slices") by its creation date/time. Thus, you can explore the data state at a certain moment. To mount an incremental image, you must have all previous images and the initial full image. If any of the successive images are missing, mounting is not possible. By default the program will mount the latest incremental image. To mount a differential image, you must have the initial full image as well. 3. Select a partition to mount as a virtual disk. (Note that you cannot mount an image of the entire disk except in the case when the disk consists of one partition.) 90 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If you added a comment to the archive, it will be displayed in the Description column. If the archive was protected with a password, Seagate BlackArmor Backup will ask for the password in a dialog box. Neither the partitions layout will be shown, nor will the Next button be enabled until you enter the correct password. You can also select a letter to be assigned to the virtual disk from the Mount letter dropdown list. If you do not want to mount the virtual drive, select Do not mount in the list. 4. If you select the Mount the partitions in the read-write mode box, the program assumes that the mounted image will be modified and creates an incremental archive file to capture the changes. It is strongly recommended that you list the forthcoming changes in the Comments section to this file. For you to be able to make comments, the optional Comments step appears in the wizard. 5. The program displays a summary containing a single operation. Click Proceed to connect the selected partition image as a virtual disk. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 91 6. After the image is connected, the program will run Windows Explorer, showing its contents. Now you can work with files or folders as if they were located on a real disk. You can connect multiple partition images. If you want to connect another partition image, repeat the procedure. 12.4 Unmounting an image We recommend that you unmount the virtual disk after all necessary operations are finished, as maintaining virtual disks takes considerable system resources. If you do not unmount the disk, it will disappear after your computer is turned off. To disconnect the virtual disk, choose Operations -> Unmount Image, select the disk to unmount and click OK. You can also do this in Windows Explorer by right-clicking on the disk icon and choosing Unmount. 92 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 93 Chapter 13. Transferring the system to a new disk 13.1 General information Sooner or later, most computer users find that their hard disk is too small. If you just don’t have space for more data, you can add another disk just for data storage as described in the following chapter. However, you might find that your hard disk does not have enough space for the operating system and installed applications, preventing you from updating your software or installing new applications. In this case, you have to transfer the system to a higher-capacity hard disk. To transfer the system, you must first install the disk in the computer (see details in the Appendix B. Hard disks and BIOS setup). If your computer doesn’t have a bay for another hard disk, you can temporarily install it in place of your CD drive or use a USB 2.0 connection to the external target disk. If that is not possible, you can clone a hard disk by creating a disk image and restoring it to a new hard disk with larger partitions. There are two transfer modes available: automatic and manual. In the automatic mode, you will only have to take a few simple actions to transfer all the data, including partitions, folders and files, to a new disk, making it bootable if the original disk was bootable. There will be only one difference between these disks – partitions on the newer disk will be larger. Everything else, including the installed operating systems, data, disk labels, settings, software and everything else on the disk, will remain the same. This is the only result available in the automatic mode. The program can only duplicate the original disk layout to the new one. To obtain a different result, you will have to answer additional questions about cloning parameters. The manual mode will provide more data transfer flexibility. 1. You will be able to select the method of partition and data transfer: • as is • new disk space is proportionally distributed between the old disk partitions • new disk space is distributed manually 2. You will also be able to select operations to perform on the old disk: • leave partitions (and data!) on the old disk • remove all information from the old disk • create new partitions on the old disk (and remove all the old information) On program screens, damaged partitions are marked with a red circle and a white cross inside in the upper left corner. Before you start cloning, you should check such disks for errors using the appropriate operating system tools. 94 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 13.2 Security Please note the following: if the power goes out or you accidentally press RESET during the transfer, the procedure will be incomplete and you will have to partition and format or clone the hard disk again. No data will be lost because the original disk is only being read (no partitions are changed or resized). Nevertheless, we do not recommend that you delete data from the old disk until you are sure it is correctly transferred to the new disk, the computer boots up from it and all applications work. 13.3 Executing transfers 13.3.1 Selecting Clone mode You will see the Clone Mode window just after the welcome window. We recommend using automatic mode in most cases. The manual mode can be useful if you need to change the disk partition layout. If the program finds two disks, one partitioned and another unpartitioned, it will automatically recognize the partitioned disk as the source disk and the unpartitioned disk as the destination disk. In such a case, the next steps will be bypassed and you will be taken to the cloning Summary screen. 13.3.2 Selecting source disk If the program finds several partitioned disks, it will ask you which one is the source (i.e. the older data disk). Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 95 You can determine the source and destination using the information provided in this window (disk number, capacity, label, partition, and file system information). 13.3.3 Selecting destination disk After you select the source disk, you have to select the destination where the disk information will be copied. The previously selected source becomes grayed-out and disabled for selection. 96 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If any disk is unpartitioned, the program will automatically recognize it as the destination and bypass this step. 13.3.4 Partitioned destination disk At this point, the program checks to see if the destination disk is free. If not, you will be prompted by the Conformation window stating that the destination disk contains partitions, perhaps with useful data. To confirm deletion of the partitions, click OK. Note that no real changes or data destruction will be performed at this time! For now, the program will just map out cloning. All changes will be implemented only when you click Proceed. If you selected the automatic mode, the program will not ask you anything else and will take you to the cloning summary window. 13.3.5 Selecting partition transfer method When you select the manual cloning mode, Seagate BlackArmor Backup will offer you the following data move methods: • As is • Proportional – the new disk space will be proportionally distributed among cloned partitions • Manual – you will specify the new size and other parameters yourself Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 97 If you elect to transfer information "as is," a new partition will be created for every old one with the same size and type, file system and label. The unused space will become unallocated. Afterwards, you will be able to use the unallocated space to create new partitions or to enlarge the existing partitions with special tools. As a rule, "as is" transfers are not recommended as they leave a lot of unallocated space on the new disk. Using the "as is" method, Seagate BlackArmor Backup transfers unsupported and damaged file systems. If you transfer data proportionally, each partition will be enlarged, according to the proportion of the old and new disk capacities. FAT16 partitions are enlarged less than others, as they have a 4GB size limit. Depending on the selected combination, you will proceed to either the cloning summary window, or the Change disk layout step (see below). 13.3.6 Cloning with manual partitioning The manual transfer method enables you to resize partitions on the new disk. By default, the program resizes them proportionally. In the next window, you will see the new disk layout. Along with the hard disk number, you will see disk capacity, label, partition, and file system information. Different partition types, including primary, logical, and unallocated space are marked with different colors. 98 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. First, select a partition to resize and click Edit on the toolbar. This will open the Partition Settings window, where you can resize and relocate the partition. You can do this by entering values in the Free space before, Partition size, Free space after fields, by dragging partition borders or the partition itself. If the cursor turns into two vertical lines with left and right arrows, it is pointed at the partition border and you can drag it to enlarge or reduce the partition’s size. If the cursor turns into four arrows, it is pointed at the partition, so you can move it to the left or right (if there's unallocated space near it). Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 99 Having provided the new location and size, click Accept. You will be taken back to the Change disk layout window. You might have to perform some more resizing and relocation before you get the layout you need. 13.3.7 Cloning summary The cloning summary window graphically (as rectangles) illustrates information about the source disk (partitions and unallocated space) and the destination disk layout. Along with the disk number, some additional information is provided: disk capacity, label, partition and file system information. Partition types — primary, logical and unallocated space — are marked with different colors. Cloning a disk containing the currently active operating system will require a reboot. In that case, after clicking Proceed you will be asked to confirm the reboot. Canceling the reboot will cancel the entire procedure. After the clone process finishes you will be offered an option to shut down the computer by pressing any key. This enables you to change the position of master/slave jumpers and remove one of the hard drives. Cloning a non-system disk or a disk containing an operating system, but one that is not currently active, will proceed without the need to reboot. After you click Proceed, Seagate BlackArmor Backup will start cloning the old disk to the new disk, indicating the progress in a special window. You can stop this procedure by clicking Cancel. In that case, you will have to repartition and format the new disk or repeat the cloning procedure. After the cloning operation is complete, you will see the results message. 100 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Chapter 14. Adding a new hard disk If you don't have enough space for your data, you can either replace the old disk with a new higher-capacity one (data transfers to new disks are described in the previous chapter), or add a new disk only to store data, leaving the system on the old disk. If the computer has a bay for another disk, it would be easier to add a data disk drive than to clone a system drive. To add a new disk, you must first install it in your computer. 14.1 Selecting a hard disk Select the disk that you've added to the computer. If there are any partitions on the new disk, you will be shown a warning window. For you to be able to add the disk, they must be deleted first, so click OK to continue. 14.2 Creating new partitions Next you will see the current partition layout. Initially, all disk space will be unallocated. This will change after you add new partitions. To create a partition, click Create new partition and set the new partition location and size. You can do this both by entering values in the Free space before, Partition size, Free space after fields, and by dragging partition borders or the partition itself. If the cursor turns into two vertical lines with left and right arrows, it is pointed at the partition border and you can drag it to enlarge or reduce the partition size. If the cursor turns into four arrows, it is pointed at the partition, so you can move it to the left or right (if there is unallocated space near it). Select a file system for the new partition. You may select a partition letter of your choice (or leave the default one) and input a label for the new partition in the corresponding field. Finally, select a partition type. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 101 Click the Accept button and you will be taken back to the Partition Creation screen. Check the resulting partition's settings and start creating another partition by clicking Create new partition again. You can also edit the new partition's settings by clicking Edit on the toolbar or delete it by clicking Delete. If you allocate all unallocated space on the disk to the new partition, the Create new partition button disappears. 14.3 Disk add summary Clicking Next after creating a desired partition layout takes you to the disk add summary. The disk add summary contains a list of operations to be performed on disks. 102 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. After you click Proceed, Seagate BlackArmor Backup will start creating new partition(s), indicating the progress in a special window. You can stop this procedure by clicking Cancel. You will then have to repartition and format the new disk or repeat the disk add procedure. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 103 Chapter 15. Security and Privacy Tools Seagate BlackArmor Backup includes tools for secure destruction of data on an entire hard disk drive, individual partitions, as well as for erasing individual files and eliminating user system activity traces. These tools ensure the security of your confidential information, as well as maintain your privacy when you work with a PC, because they clean-up the evidence showing your actions (records in various system files) that you don’t even know about. This could include user names and passwords. If you need to: • securely destroy files or folders you select, run File Shredder. • securely destroy data on selected partitions and/or disks so it can't be recovered, run BlackArmor DriveCleanser. • clean up Windows components (folders, files, registry sections, etc.) related to general system tasks which are capable of retaining user PC activity evidence, run System Clean-up. 15.1 Using File Shredder The File Shredder enables quick selection of files and folders to destroy them permanently. To run the folders/files shredder, select Tools -> File Shredder in the main program menu. This starts File Shredder Data Destruction Wizard, which will guide you through the steps required for permanently destroying the selected files and folders. 1. First select the files and/or folders you wish to destroy. 104 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 2. On the next wizard's step select the desired data destruction method. By default the program will use the Fast method (see Appendix C. Hard Disk Wiping methods of this manual). You can also choose one of the other preset data destruction methods from the drop-down list. 3. To permanently destroy the selected files using the desired method, click Proceed in the next window. 15.2 BlackArmor DriveCleanser Many operating systems do not provide users with secure data destruction tools, so deleted files can be restored easily by using simple applications. Even a complete disk reformat can not guarantee you permanent confidential data destruction. BlackArmor DriveCleanser solves this problem with guaranteed and permanent data destruction on selected hard disks and/or partitions. It allows you to select from a number of data destruction methods depending on the importance of your confidential information. To start BlackArmor DriveCleanser, select Tools -> BlackArmor DriveCleanser in the main program menu. BlackArmor DriveCleanser allows you to do the following: • clean up selected hard disks or partitions using preset methods; • create and execute custom user methods of hard disk clean-up. BlackArmor DriveCleanser is based on a wizard that scripts all hard disk operations, so no data destruction is performed until you click Proceed in the wizard’s Summary window. At any moment, you can return to the previous steps to select other disks, partitions or data destruction methods. First, you must select the hard disk partitions where you want to destroy data. To select a partition, click the corresponding rectangle. You will see a red mark in the upper right corner indicating that the partition is selected. You can select an entire hard disk or several disks for data destruction. To do this, click the rectangle corresponding to the hard disk (with a device icon, disk number and capacity). Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 105 You can select at one time several partitions located on different hard disks or on several disks. Click Next to continue. If the disks and/or partitions you have selected include the system disk or partition, you will see a warning window. Be careful, because clicking OK in this warning window and then Proceed in the Summary window will result in wiping the system partition containing your Windows operating system. BlackArmor DriveCleanser utilizes a number of the most popular data destruction methods described in detail in Appendix C. Hard Disk Wiping methods of this manual. If you want to create a custom data destruction algorithm, choose Custom… and go to 15.3 Creating custom algorithms of data destruction. 106 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. In the Post-wiping Actions window you can select actions to be performed on the partitions selected for data destruction. BlackArmor DriveCleanser offers you three choices: • Leave partition(s) as is — just destroy data using the method selected below • Delete partition(s) — destroy data and delete partition • Format — destroy data and format partition (default) In this example, the switch is set to Format. This will allow you to see the results of partition and data destruction, along with the reformatting of the partition. After you select a post-wiping action and click Next, BlackArmor DriveCleanser will display the data destruction task summary. Up to this point, you can make changes in the created task. Clicking Proceed will launch the task execution. BlackArmor DriveCleanser will perform all actions necessary for destroying the contents of the selected partition or disk. After this is done, you will see a message indicating the successful data destruction. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 107 BlackArmor DriveCleanser offers you another useful capability — to estimate the results of executing a data destruction method on a hard disk or partition. To view the state of your cleaned disks or partitions, choose Utilities in the lower part of the sidebar and then Disk clean-up in the upper part. The BlackArmor DriveCleanser area in the right pane contains the View disks link. Click on the link and then choose the partition whose cleaning results you wish to view. This opens an integrated DiskViewer hard disk browsing tool (a module of BlackArmor Disk Editor). The aforementioned algorithms offer various levels of confidential data destruction. Thus the picture you might see on a disk or partition depends on the data destruction method. But what you actually see are disk sectors filled with either zeros or random symbols. 15.3 Creating custom algorithms of data destruction BlackArmor DriveCleanser gives you the opportunity to create your own algorithms for wiping hard disks. Although the software includes several levels of data destruction, you can choose to create your own. This is recommended only for users familiar with the principles of data destruction used in secure disk wiping methods. Creating a custom method of hard disk wiping is possible after choosing "Custom…" from the drop-down list in the Algorithm Selection window. In this case some new required steps appear in the DriveCleanser wizard and you will be able to create a data destruction algorithm matching your security requirements. Having completed the creation, you can save the algorithm you created. This will be handy if you are going to use it again. To save your algorithm, you need to give it a filename and show the path to the folder you want to store it in by selecting the folder from the tree shown in the left pane. Each custom algorithm is stored in a separate file with its own name. If you try to write a new algorithm to an pre-existing file, the existing file’s contents will be erased. 108 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. If you created and saved your algorithm for data destruction while working with BlackArmor DriveCleanser, you can use it later in the following way: In the Algorithm Selection window, choose Load from file… from the drop-down list and select the file with custom data destruction algorithm parameters. By default, such files have a *.alg extension. 15.4 System Clean-up The System Clean-up Wizard enables you to securely remove all traces of your PC actions stored by Windows. It can do the following operations: • Securely destroy data in the Windows Recycle Bin • Remove temporary files from appropriate Windows folders • Clean up hard disk free space of any traces of information previously stored on it • Remove traces of file and computer searches on connected disks and computers in the local area network • Clean the recently used documents list • Clean the Windows Run list • Clean the opened/saved files history • Clean the list of network places to which the user has connected using network credentials • Clean the Windows prefetch directory, where Windows stores information about programs you have executed and run recently Windows Vista does not store information on file and computer searches. Furthermore, information on opened/saved files is stored differently in the registry, so the Wizard shows this information in a different way. Please, be aware that Windows stores passwords until the session ends, so cleaning the list of network user credentials will not take effect until you end the current Windows session by logging out or by rebooting the computer. After you run the wizard by selecting Tools -> System Clean-up in the main program menu, it will search for any traces of user actions stored by Windows. When the search is finished, its results will be available at the top of the wizard window. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 109 You can view the search results and manually select the items you wish to remove. 15.5 System Clean-up Wizard settings If you want to change the default system clean-up settings, click the corresponding link in the first window of the System Clean-up Wizard. To enable or disable any System Clean-up component, check or uncheck its Enable this component flag. In the System Clean-up Wizard Properties window you can also set clean-up parameters for each system component. Some of these parameters apply to all components. You can restore the default system clean-up settings by clicking the Restore Defaults button in the Properties window. 15.5.1 "Data Destruction Method" setting This setting defines the method of guaranteed data destruction to use for cleaning up a given component. By default, all components that have this setting have it set to Use common method. You can change the common method by clicking the Click to change this setting… link and selecting a desired method from the drop-down list (see Appendix C. Hard Disk Wiping methods). If you need to set a custom method of data destruction for a component, choose Use custom method for this component and then select the one you prefer from the dropdown list. 15.5.2 "Files" setting The "Files" setting defines the names of files to clean with System Clean-up Wizard and can be used with a search string. 110 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Under the Windows operating system, a search string can represent a full or partial filename. A search string can contain any alphanumeric symbols, including commas and Windows wildcard symbols, and can have values similar to the following: • *.* – to clean all files with any file names and extensions • *.doc – to clean all files with a specific extension – Microsoft document files in this case • read*.* – to clean all files with any extensions, and names beginning with "read" You can enter several different search strings separated by semicolons; for example: *.bak;*.tmp;*.~~~ (without spaces between the search strings) All files with names corresponding to at least one of the search strings will be cleaned. Upon entering the "Files" setting value, you can browse the files matching the search strings. To do this, click Show Files. You will see a window with the names of found files. These files will be cleaned. 15.5.3 "Computers" setting The "Computers" setting is used for cleaning up the registry search strings you have used for finding computers in the local network. These strings keep information on what has interested you in the network. These items should also be deleted to maintain confidentiality. The "Computers" setting is similar to the "Files" setting. It is a string that can contain any number of full or partial computer names separated by semicolons. The deletion of computer search strings is based on a comparison with the "Computers" setting value according to Windows rules. If you simply need to delete all local network computer search strings (suitable in most cases), just leave the default value of this setting. As a result, all computer search strings will be deleted from the registry. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 111 After entering the "Computers" setting value, you can browse the search strings found by the System Clean-up Wizard in the registry. To do so, click Show Computers. You will see the window with full and partial computer names searched for in the network. These items will be deleted. 15.5.4 "Drive Free Space" setting Here you can manually specify physical and/or logical drives to clean up free space on. By default, the System Clean-up Wizard cleans up free space on all available drives. If you want to change the settings of this parameter, you can use the Remove button to delete from the list the drives you don't need to clean free space on. If you wish to add these drives to the list again, use the Add button. 15.5.5 "Commands" setting Here you can select the commands to remove during Windows Run List clean-up. This template can contain any command names or their parts separated by semicolons, e.g.: *help; cmd; reg* This will result in removing commands with names corresponding to or containing any of the names or parts of names you entered. 112 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 15.5.6 "Network Places Filter" setting Here you can enter (separated by semicolons) any hostnames or IP addresses of network places, servers, FTP servers, network shares, etc. to which you have made connection by supplying network credentials (a user name and password). While entering hostnames and IP addresses you can use * and ? wildcards. To see the list of network places for which the stored network user credentials will be wiped according to your filter, click Show Network Places. 15.6 Cleaning up separate system components If you don't want to clean up all system components, you can clean components of your choice or an individual component separately. In this case all global settings of the System Clean-up Wizard will be valid for individual components as well. To clean up individual components, select them in the System Components section in the System Clean-up window and run the System Clean-up Wizard. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 113 Appendix A. Partitions and file systems A.1 Hard disk partitions The mechanism that allows you to install several operating systems on a single PC or to carve up a single physical disk drive into multiple “logical” disk drives is called partitioning. Partitioning is performed by special applications. In MS-DOS and Windows, these are FDISK and Disk Administrator. Partitioning programs perform the following: • create a primary partition • create an extended partition that can be split into several logical disks • set an active partition (applied to a single primary partition only) Information about partitions on a hard disk is stored in a special disk area – in the 1 st sector of cylinder 0, head 0, which is called the partition table. This sector is called the master boot record, or MBR. A physical hard disk might contain up to four partitions. This limit is forced by the partition table that is suitable for four strings only. However, this does not mean you can have only four operating systems on your PC! Applications called disk managers support far more operating systems on disks. A.2 File systems An operating system gives the user the ability to work with data by supporting a certain type of file system on a partition. All file systems are made of structures that are necessary to store and manage data. These structures are usually composed of operating system boot sectors, folders and files. File systems perform the following basic functions: • track occupied and free disk space (and bad sectors, if any) • support folders and file names • track physical location of files on disks Different operating systems use different file systems. Some operating systems are able to work with only one file system, while others can use several of them. Here are some of the most widely used file systems: A.2.1 FAT16 The FAT16 file system is widely used by DOS (DR-DOS, MS-DOS, PC-DOS, PTS-DOS, etc.), Windows 98/Me, and Windows NT/2000/XP/Vista operating systems and is supported by most other systems. The main features of FAT16 are the file allocation table (FAT) and clusters. FAT is the core of the file system. To increase data safety, it is possible to have several copies of the FAT (there are usually two of them) on a single disk. A cluster is a minimum data storage unit in the FAT16 file system. One cluster contains a fixed 114 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. number of sectors. FAT stores information about what clusters are free, what clusters are bad, and also defines in which clusters files are stored. The FAT16 file system has a 2GB limit that permits a maximum 65,507 clusters that are 32KB in size. (Windows NT/2000/XP/Vista support partitions up to 4GB with up to 64KB clusters). Usually the smallest cluster size is used to make the total cluster amount within the 65,507 range. The larger a partition, the larger its clusters. Usually the larger the cluster size, the more disk space is wasted. A single byte of data could use up one cluster, whether the cluster size is 32KB or 64KB. Like many other file systems, the FAT16 file system has a root folder. Unlike others, however, its root folder is stored in a special place and is limited in size (standard formatting produces a 512-item root folder). Initially, FAT16 had limitations on file names. They could only be eight characters long, plus a dot, plus three characters of the name extension. However, long-name support in Windows 95 and Windows NT bypassed this limitation. The OS/2 operating system also supports long names, but does so in a different way. A.2.2 FAT32 The FAT32 file system was introduced in Windows 95 OSR2. It is also supported by Windows 98/Me/2000/XP/Vista. FAT32 is an evolved version of FAT16. Its main differences from FAT16 are 28-bit cluster numbers and a more flexible root, whose size is unlimited. The reasons FAT32 appeared are the support of large hard disks (over 8GB in capacity) and the impossibility of implementing any more complex file system into MS-DOS, which is still the basis for Windows 98/Me. The maximum FAT32 disk size is 2 terabytes (1 terabyte, or TB, is equal to 1024 gigabytes, or GB). A.2.3 NTFS NTFS is the main file system for Windows NT/2000/XP/Vista. Its structure is closed, so no other operating system is fully supported. The main structure of NTFS is the MFT (master file table). NTFS stores a copy of the critical part of the MFT to reduce the possibility of data damage and loss. All other NTFS data structures are special files. NTFS stands for NT File System. Like FAT, NTFS uses clusters to store files, but cluster size does not depend on partition size. NTFS is a 64-bit file system. It uses unicode to store file names. It is also a journaling (failure-protected) file system, and supports compression and encryption. Files in folders are indexed to speed up file search. A.2.4 Linux Ext2 Ext2 is one of the main file systems for the Linux operating system. Ext2 is a 32-bit system. Its maximum size is 16TB. The main data structure that describes a file is an i–node. A place to store the table of all i-nodes has to be allocated in advance (during formatting). A.2.5 Linux Ext3 Officially introduced with its version 7.2 of the Linux operating system, Ext3 is the Red Hat Linux journaling file system. It is forward and backward compatible with Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 115 116 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Linux ext2. It has multiple journaling modes and broad cross-platform compatibility in both 32- and 64-bit architectures. A.2.6 Linux ReiserFS ReiserFS was officially introduced to Linux in 2001. ReiserFS overcomes many Ext2 disadvantages. It is a 64-bit journaling file system that dynamically allocates space for data substructures. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 117 Appendix B. Hard disks and BIOS setup The appendices below provide you with extra information on how the hard disk is organized, how information is stored on disks, how disks should be installed in the computer and plugged into the motherboard, configuring disks with BIOS, partitions and file systems, and how operating systems interact with disks. B.1 Installing hard disks in computers B.1.1 Installing a hard disk, general scheme To install a new IDE hard disk, you should do the following (we will assume you have powered OFF your PC before you start!): 1. Configure the new hard disk as slave by properly installing jumpers on its controller board. Disk drives generally have a picture on the drive that shows the correct jumper settings. 2. Open your computer and insert the new hard disk into a 3.5’’ or 5.25’’ slot with special holders. Fasten down the disk with screws. 3. Plug the power cable into the hard disk (four-threaded: two black, yellow and red; there is only one way you can plug in this cable). 4. Plug the 40- or 80-thread flat data cable into sockets on the hard disk and on the motherboard (plugging rules are described below). The disk drive will have a designation on the connector or next to it that identifies Pin 1. The cable will have one red wire on the end that is designated for Pin 1. Make sure that you place the cable in the connector correctly. Many cables also are “keyed” so that they can only go in one way. 5. Turn your computer on and enter BIOS setup by pressing the keys that are displayed on the screen while the computer is booting. 6. Configure the installed hard disk by setting the parameters type, cylinder, heads, sectors and mode (or translation mode; these parameters are written on the hard disk case) or by using the IDE autodetection BIOS utility to configure the disk automatically. 7. Set the boot sequence to A:, C:, CD-ROM or some other, depending on where your copy of Seagate BlackArmor Backup is located. If you have a boot diskette, set the diskette to be the first; if it is on a CD, make the boot sequence start with CDROM. 8. Quit BIOS setup and save changes. Seagate BlackArmor Backup will automatically start after reboot. 9. Use Seagate BlackArmor Backup to configure hard disks by answering the wizard’s questions. 10. After finishing the work, turn off the computer, set the jumper on the disk to the master position if you want to make the disk bootable (or leave it in slave position if the disk is installed as additional data storage). B.1.2 Motherboard sockets, IDE cable, power cable There are two slots on the motherboard to which the hard disks can be connected: primary IDE and secondary IDE. Hard disks with an IDE (Integrated Drive Electronics) interface are connected to the motherboard via a 40- or 80-thread flat marked cable: one of the threads of the cable is red. Two IDE hard disks can be connected to each of the sockets, i.e. there can be up to four hard disks of this type installed in the PC. (There are three plugs on each IDE cable: two for hard disks and one for the motherboard socket.) As noted, IDE cable plugs are usually designed so that there is only one way to connect them to the sockets. Usually, one of the pinholes is filled on the cable plug, and one of the pins facing the filled hole is removed from the motherboard socket, so it becomes impossible to plug the cable in the wrong way. In other cases, there is a jut on the plug on the cable, and an indentation in the socket of the hard disk and of the motherboard. This also ensures that there is only one way to connect the hard disk and the motherboard. In the past, this design of plug did not exist, so there was an empirical rule: the IDE cable is connected to the hard disk socket so that the marked thread is the closest to the power cable, i.e. the marked thread connected to pin #1 of the socket. A similar rule was used for connecting cables with the motherboard. Incorrect connection of the cable with either the hard disk or the motherboard does not necessarily damage the electronics of the disk or the motherboard. The hard disk is simply not detected or initialized by BIOS. There are some models of hard disks, especially the older ones, for which incorrect connection damaged the electronics of the drive. We will not describe all the types of hard disks. Currently the most widespread are those with IDE or SCSI interfaces. Unlike IDE hard disks, there can be from six to 14 SCSI hard disks installed in your PC. However, you need a special SCSI controller (called a host adapter) to connect them. SCSI hard disks are not usually used in personal computers (workstations), but are found mostly in servers. Aside from an IDE cable, a four-thread power cable must be connected to the hard disks. There is only one way to plug in this cable. B.1.3 Configuring hard disk drives, jumpers A hard disk drive can be configured in a computer as master or as slave. The configuring is done using special connectors (called jumpers) on the hard disk drive. The jumpers are either located on the electronic board of the hard disk or a special socket that provides for the connection of the hard disk and the motherboard. There is usually a sticker on the drive that explains the markings. Typical markings are DS, SP, CS and PK. Each jumper position corresponds to one hard disk(s) installation mode: • DS – master/factory default 118 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. • SP – slave (or no jumper required) • CS – cable select for master/slave: the purpose of the hard disk is determined by its physical position with respect to the motherboard • PK – jumper parking position: the position where one can put the jumper if it is not necessary in the existing configuration The hard disk with the jumper in master position is treated by the basic input/output system (BIOS) as bootable. The jumpers on hard disks that are connected to the same cable can be in the cable select for master/slave position. In this case, BIOS will deem as "master", the disk that is connected to the IDE cable, which is closer to the motherboard than the other one. Unfortunately, hard disk markings were never standardized. You might well find that markings on your hard disk differ from the ones described above. Moreover, for the old types of hard disks, their purpose could be defined by two jumpers instead of one. You should study the markings carefully before installing your hard disk in the computer. It is not enough to physically connect the hard disk to the motherboard and set the jumpers properly for the hard disk to function — hard disks have to be properly configured with the motherboard BIOS. B.2 BIOS When you turn on your computer, you often see a number of short text messages before you see the splash screen of your operating system. These messages are from the POST (power-on self test) program that belongs to BIOS and is executed by the processor. BIOS, or the basic input/output system, is a program that resides in the permanent memory chip (ROM or flash BIOS) on the motherboard of your computer and is its key element. The version of BIOS that you use "knows" all the peculiarities of all the components of the motherboard: processor, memory, integrated devices. BIOS versions are provided by the manufacturers of motherboards. Main BIOS functions are: • POST checking of processor, memory and I/O devices • initial configuring of all software-manageable parts of the motherboard • initialization of the operating system (OS) booting process Among numerous components of the computer, initial configuration is necessary for the external memory subsystem that controls hard disk drives, floppy disk drives, CD-ROM drives, DVDs, and other devices. B.2.1 Setup utility BIOS has a built-in setup utility for initial computer configuration. To enter it, you have to press a certain key combination (Del, F1, Ctrl+Alt+Esc, Ctrl+Esc, or some other, depending on your BIOS) during the POST sequence that starts immediately after you turn your computer on. Usually the message with the required key combination is displayed during the startup testing. Pressing this combination takes you to the menu of the setup utility that is included in your BIOS. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 119 The menu can differ in appearance, sets of items and their names, depending on the BIOS manufacturer. The most widely known BIOS makers for PC motherboards are Award/Phoenix and AMI. Moreover, while items in the standard setup menu are mostly the same for various BIOSes, items of the extended setup heavily depend on the computer and BIOS version. Below we describe the general principles of initial hard disk configuration. Large PC manufacturers like Dell and Hewlett-Packard produce motherboards themselves, and develop their own BIOS versions. You should always refer to the documentation that came with your computer for instructions on proper BIOS configuration. B.2.2 Standard CMOS setup menu Parameters in the standard CMOS setup menu usually define the geometry of the hard disk. The following parameters (and values) are available for each hard disk installed in your PC: Parameter Value Purpose Type 1-47, Not Installed, Auto Type 0 or Not Installed is used when there is no hard disk installed (to uninstall it). Type 47 is reserved for user-defined parameters or for parameters detected by the IDE Auto detection utility. Auto value allows for automatic detection of IDE disk parameters during the boot sequence. Cylinder (Cyl) 1-65535 The number of cylinders on a hard disk. For IDE disks, a logical number of cylinders are specified. Heads (Hd) 1-16 The number of heads on a hard disk. For IDE disks, a logical number of heads are specified. Sectors (Sec) 1-63 The number of sectors per track of a hard disk. For IDE disks, a logical number of sectors are specified. Size (Capacity) MBytes The capacity of the disk in megabytes. It is calculated according to the following formula: Size=(Cyl x Hds x Sec x 512) / 1024 / 1024. Mode (Translation Method) Normal/ LBA/ Large/Auto Method of translation of sector addresses. For example, to demonstrate the main features of Seagate BlackArmor Backup, we used a Quantum TM Fireball TM TM1700A hard disk as one of the disks in our examples. Its parameters have the following values: Parameter Value Type Auto Cylinder (Cyl) 827 120 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Heads (Hd) 64 Sectors (Sec) 63 Mode Auto CHS 1707 MB Maximum LBA Capacity 1707 MB In BIOS setup, you can set the Type parameter to User Type HDD (user-defined type). In this case, you also have to specify the value of the translation mode parameter, which can be Auto/Normal/LBA/Large. Translation mode is how sector addresses are translated. This parameter appeared because in BIOS versions, there were limitations to the maximum address capacity of disks, which is 504 MB (1024 cylinders x 16 heads x 63 sectors x 512 bytes). There are two ways to bypass this limitation: (1) switch from physical to logical sector addresses (LBA), (2) use mathematics to reduce the number of addressed sectors (cylinders) and increase the number of heads; this method is called Large Disk (Large). The simplest decision is to set the value of this parameter to Auto. If there are several hard disks connected to your motherboard, but you do not want to use some of them at the moment, you have to set the Type of these disks to Not Installed. Parameters of hard disks can be set manually with the help of information provided by the hard disk manufacturer on its case, but it is easier to use the IDE autodetection utility that is usually included in modern BIOS versions. The utility is sometimes a separate BIOS menu item and is sometimes included in the standard CMOS setup menu. Please note that in "Appendix B. Hard disks and BIOS setup", we have described the general details of the physical hard disk structure. Built-in IDE hard disk controls mask the physical disk structure. As a result, the BIOS of the motherboard "sees" logical cylinders, heads and sectors. We are not going to elaborate on this issue here, but knowing about this can sometimes be useful. B.2.3 Arranging boot sequence, advanced CMOS setup menu Aside from standard CMOS setup, the BIOS menu usually has an advanced CMOS setup item. Here you can adjust the boot sequence: C:; A:; CD-ROM:. Please note that boot sequence management differs for various BIOS versions, e.g. for AMI BIOS, AWARDBIOS, and brand-name hardware manufacturers. Several years ago, the operating system boot sequence was hard-coded into the BIOS. An operating system could be booted either from a diskette (drive A:), or from the hard disk C:. That was the sequence in which the BIOS queried external drives: if drive A: was ready, BIOS attempted to boot an operating system from a diskette. If the drive was not ready or there was no system area on the diskette, BIOS tried to boot an operating system from hard disk C:. At present, BIOS allows booting operating systems not only from diskettes or hard disks, but also from CD-ROMs, DVDs, and other devices. If there are several hard Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 121 disks installed in your computer labeled as C:, D:, E:, and F:, you can adjust the boot sequence so that an operating system is booted from, for example, disk E:. In this case, you have to set the boot sequence to look like E:, CD-ROM:, A:, C:, D:. This does not mean that booting is done from the first disk in this list; it only means that the first attempt to boot an operating system is to boot it from this disk. There may be no operating system on disk E:, or it may be inactive. In this case, BIOS queries the next drive in the list. Errors can happen during booting, see B.2.4 "Hard disk initialization errors". The BIOS numbers disks according to the order in which they are connected to IDE controllers (primary master, primary slave, secondary master, secondary slave); next go the SCSI hard disks. This order is broken if you change the boot sequence in BIOS setup. If, for example, you specify that booting has to be done from hard disk E:, numbering starts with the hard disk that would be the third in usual circumstances (it is usually the secondary master). After you have installed the hard disk in your computer and have configured it in BIOS, one can say that the PC (or the motherboard) "knows" about its existence and its main parameters. However, it is still not enough for an operating system to work with the hard disk. In addition, you have to create partitions on the new disk and format the partitions using Seagate BlackArmor Backup. See Chapter 14. Adding a new hard disk. B.2.4 Hard disk initialization errors Devices are usually initialized successfully, but sometimes errors can happen. Typical errors related to hard disks are reported by the following messages: PRESS A KEY TO REBOOT This error message is not directly related to errors during hard disk initialization. However, it appears, for example, when the boot program finds no operating system on the hard disk, or when the primary partition of the hard disk is not set as active. DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER This message appears when the boot program finds no available boot device, be it a floppy or a hard disk, or a CD-ROM. C: DRIVE ERROR C: DRIVE FAILURE ERROR ENCOUNTERED INITIALIZING HARD DRIVE This message appears when it is not possible to access the C: disk. If the disk is known to be functional, the reason for this error message is probably incorrect settings/connections of: • hard disk parameters in BIOS setup • jumpers on the controller (master/slave) • interface cables 122 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 123 It is also possible that the device is out of order, or the hard disk is not formatted. B.3 Installing a SATA hard drive Most recently manufactured PCs use the SATA interface for hard drives. In general, installing a SATA hard drive is easier than an IDE drive, as it is not necessary to configure master-slave jumpers. SATA drives use a thin interface cable with sevenpin keyed connectors. This improves airflow through the PC case. Power is supplied to SATA drives through 15-pin connectors. Some SATA drives also support legacy four-pin power connectors (Molex) — you can use a Molex or SATA connector but do not use both at the same time, because this could damage the hard drive. You'll also need a free power lead fitted with a SATA power connector. Most systems that come with SATA ports have at least one SATA power connector. If this is not the case, you will need a Molex-to-SATA adapter. In case your system has the SATA power connector but it is already occupied, use a Y-adapter that splits a lead in two. B.3.1 Steps for installing a new internal SATA drive. 1. Find an unused SATA port using the documentation provided with your PC. If you are going to connect your new SATA drive to a SATA controller card, install the card. If you are going to connect the SATA drive to the motherboard, enable applicable motherboard jumpers, if any. Most hard drive kits include a SATA interface cable and mounting screws. Attach one end of the SATA interface cable to a SATA port on the motherboard or interface card, and the other to the drive. 2. Then plug the power-supply lead or use a Molex-to-SATA adapter. 3. Prepare your drive. If you're installing a SATA 300 hard drive, check your PC's (or SATA host adapter's) documentation to make sure it supports SATA 300 drives. If it doesn't, you might need to change a jumper setting on the drive (see the drive's manual for instructions). If you have a SATA 150 hard drive, you don’t need to change any settings. 4. Turn on the PC and look for the new drive in the boot-up messages. If you don't see it, enter the PC's CMOS setup program and search the BIOS configuration menu for an option that will let you enable SATA for the ports you are using (or maybe you will just need to enable SATA). See your motherboard documentation for instructions specific to your BIOS. 5. If the operating system does not recognize the SATA drive, you need the appropriate drivers for your SATA controller. If the drive is recognized, go to step 8. • Usually, it is best to obtain the latest driver version from the motherboard or SATA controller manufacturer's website. • If you download a copy of the SATA controller drivers, place the driver files to a known location on your hard drive. 6. Boot from the old hard drive. • The operating system should detect the SATA controller and install the appropriate software. You might need to provide the path to the driver files. 7. Ensure that the SATA controller and the connected SATA hard drive are correctly detected by the operating system. To do this, go to the Device Manager. 124 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. • SATA controllers usually appear under the SCSI and RAID controllers section of Device Manager, while hard drives are listed under the Disk drives section. • The SATA controller and SATA hard drive must not be displayed in the Device Manager with a yellow exclamation mark or any other error indication. 8. After you have installed the hard disk in your computer and have configured it in BIOS, one can say that the PC "knows" about its existence and its main parameters. However, it is still not enough for the operating system to work with the hard disk. In addition, you have to create partitions on the new disk and format the partitions using Seagate BlackArmor Backup. See Chapter 14. Adding a new hard disk. Then configure your BIOS to boot from the SATA controller and boot from the SATA hard drive to ensure it works. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 125 Appendix C. Hard Disk Wiping methods Information removed from a hard disk drive by non-secure means (for example, by simple Windows delete) can easily be recovered. Utilizing specialized equipment, it is possible to recover even repeatedly overwritten information. Therefore, guaranteed data wiping is more important now than ever before. The guaranteed wiping of information from magnetic media (e.g. a hard disk drive) means it is impossible to recover data by even a qualified specialist with the help of all known tools and recovery methods. This problem can be explained in the following way: Data is stored on a hard disk as a binary sequence of 1 and 0 (ones and zeros), represented by differently magnetized parts of a disk. Generally speaking, a 1 written to a hard disk is read as 1 by its controller, and 0 is read as 0. However, if you write 1 over 0, the result is conditionally 0.95 and vice versa – if 1 is written over 1 the result is 1.05. These differences are irrelevant for the controller. However, using special equipment, one can easily read the «underlying» sequence of 1's and 0's. It only requires specialized software and inexpensive hardware to read data "deleted" this way by analyzing magnetization of hard disk sectors, residual magnetization of track sides and/or by using current magnetic microscopes. Writing to magnetic media leads to subtle effects summarized as follows: every track of a disk stores an image of every record ever written to it, but the effect of such records (magnetic layer) becomes more subtle as time passes. C.1 Information wiping methods’ functioning principles Physically, the complete wiping of information from a hard disk involves the switching of every elementary magnetic area of the recording material as many times as possible by writing specially selected sequences of logical 1's and 0's (also known as samples). Using logical data encoding methods in current hard disks, you can select samples of symbol (or elementary data bit) sequences to be written to sectors in order to repeatedly and effectively wipe confidential information. Methods offered by national standards provide (single or triple) recording of random symbols to disk sectors that are straightforward and arbitrary decisions, in general, but still acceptable in simple situations. The most effective information-wiping method is based on deep analysis of subtle features of recording data to all types of hard disks. This knowledge speaks of the necessity of complex multipass methods to guarantee information wiping. The detailed theory of guaranteed information wiping is described in an article by Peter Gutmann. Please see: http://www.cs.auckland.ac.nz/~pgut001/pubs/secure_del.html. 126 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. C.2 Information wiping methods used by Seagate BlackArmor Backup The table below briefly describes information wiping methods used by Seagate. Each description features the number of hard disk sector passes along with the number(s) written to each sector byte. The description of built-in information wiping methods No. Algorithm (writing method) Passes Record 1. United States Department of Defense 5220.22- M 4 1 st pass – randomly selected symbols to each byte of each sector, 2 – complementary to written during the 1 st pass; 3 – random symbols again; 4 – writing verification. 2. United States: NAVSO P-5239-26 (RLL) 4 1 st pass – 0x01 to all sectors, 2 – 0x27FFFFFF, 3 – random symbol sequences, 4 – verification. 3. United States: NAVSO P-5239-26 (MFM) 4 1 st pass – 0x01 to all sectors, 2 – 0x7FFFFFFF, 3 – random symbol sequences, 4 – verification. 4. German: VSITR 7 1 st – 6 th – alternate sequences of: 0x00 and 0xFF; 7 th – 0xAA; i.e. 0x00, 0xFF, 0x00, 0xFF, 0x00, 0xFF, 0xAA. 5. Russian: GOST P50739-95 1 Logical zeros (0x00 numbers) to each byte of each sector for 6 th to 4 th security level systems. Randomly selected symbols (numbers) to each byte of each sector for 3 rd to 1 st security level systems. 6. Peter Gutmann’s method 35 Peter Gutmann’s method is very sophisticated. It’s based on his theory of hard disk information wiping (see http://www.cs.auckland.ac.nz/~pgut001 /pubs/secure_del.html). 7. Bruce Schneier’s method 7 Bruce Schneier offers a seven-pass overwriting method in his Applied Cryptography book. 1 st pass – 0xFF, 2 nd pass – 0x00, and then five times with a cryptographically secure pseudo-random sequence. 8. Fast 1 Logical zeros (0x00 numbers) to all sectors to wipe. Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. 127 Appendix D. Startup Parameters Additional parameters that can be applied prior to booting Linux kernel Description The following parameters can be used to load Linux kernel in a special mode: • acpi=off Disables ACPI and may help with a particular hardware configuration. • noapic Disables APIC (Advanced Programmable Interrupt Controller) and may help with a particular hardware configuration. • nousb Disables loading of USB modules. • nousb2 Disables USB 2.0 support. USB 1.1 devices still work with this option. This option allows using some USB drives in USB 1.1 mode, if they do not work in USB 2.0 mode. • quiet This parameter is enabled by default and the startup messages are not displayed. Deleting it will result in the startup messages being displayed as the Linux kernel is loaded and the command shell being offered prior to running the Seagate BlackArmor Backup program. • nodma Disables DMA for all IDE disk drives. Prevents kernel from freezing on some hardware. • nofw Disables FireWire (IEEE1394) support. • nopcmcia Disables PCMCIA hardware detection. • nomouse Disables mouse support. • [module name]=off Disables the module (e.g. sata_sis=off). • pci=bios 128 Copyright (c) 2000-2009 Acronis. All rights reserved. Copyright (c) 2009 Seagate Technology LLC. All Rights Reserved. Forces to use PCI BIOS, and not access the hardware device directly. For instance, this parameter may be used if the machine has a non-standard PCI host bridge. • pci=nobios Disallows use of PCI BIOS; only direct hardware access methods are allowed. For instance, this parameter may be used if you experience crashes upon boot-up, probably caused by the BIOS. • pci=biosirq Uses PCI BIOS calls to get the interrupt routing table. These calls are known to be buggy on several machines and they hang the machine when used, but on other computers it is the only way to get the interrupt routing table. Try this option, if the kernel is unable to allocate IRQs or discover secondary PCI buses on your motherboard. The BlackArmor® NAS 110 server is a network attached storage solution designed to provide centralized storage, data backup and media streaming for up to 10 PCs. Help protect important data with automatic full-system backup, SafetyDrill+™ bare metal recovery software and powerful hardware-based encryption. Highlights • Designed to provide centralized storage and data backup for up to 10 PCs. • Protect network connected PCs with incremental and full-system, automatic backup.* • Secure files with powerful hardware-based encryption. • Functions as an FTP server, enabling remote file access. • Stream media to DLNA® compliant devices and computers running iTunes® software. • OneTouch® backup button duplicates files from storage devices such as digital cameras and USB drives connected to the front USB port. • Includes a reliable Seagate® hard drive. • Connect external drives, share a printer or utilize an uninterrupted power supply with the two USB 2.0 ports. • Event email notification. • 3-year limited warranty. Copyright © 2009 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology and the Wave logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. BlackArmor, SafetyDrill+, and Global Access are either trademarks or a registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Seagate reserves the right to change, without notice, product offerings or specifications. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information go to www.bis.doc.gov) DS1695.1-0909 Visit Seagate.com for more information about these and other Seagate retail products. Perfect for when you need to: • Store and access files from a central, secure location. • Access and manage files remotely. • Stream media to DLNA compliant devices or computers running iTunes® software. • Automatically perform fullsystem backups on network connect PCs. • Secure files with hardwarebased encryption. • Share a USB printer with network connected PCs and Macs. Interface 10/100/1000 Ethernet, USB 2.0 Capacities 1TB, 2TB Product Dimensions Horiz x Vert x Depth - 2.40”x 6.90” x 5.80” (61.00mm x 176.00mm x 147.00mm) Weight: 2.71lbs (1.22kg) Retail Packaging Specs Box dimensions: Horiz x Vert x Depth – 9.29” x 9.02” x 3.66” (235.97mm x 229.11mm x 92.96mm) Box weight: 3.64lbs (1.65kg) Master carton dimensions: Horiz x Vert x Depth – 11.50” x 10.08” x 9.41” (292.1mm x 256.03mm x 239.01mm) Master carton weight: 11.98lbs (5.43kg) Master carton quantity: 3 Master cartons per pallet: 64 Pallet dimensions: Horiz x Vert x Depth – 48.00” x 48.43” x 40” (1,219.2mm x 1,230.12mm x 1,016mm) Pallet weight: 812.00lbs (368.32kg) Pallet layers: 4 Technical Specifications Connectivity Network Protocols Network Authentication File Sharing Protocols Volume Management Disk Management Backup Management Event Management Media Streaming Download Server Remote Access • 1 internal SATA II port • 2 USB 2.0 host ports CIFS NFS, HTTP, HTTPS, FTP, Bonjour® Microsoft Windows® Server Active Directory CIFS, NFS, HTTPS, FTP • Share management • Volume level encryption • Multi-volume management • SMART status monitor • Local backup (USB device to NAS, NAS to USB device) • Network NAS to NAS backup Event email notification • iTunes® server • DLNA® compliant digital media server Downloader (HTTP and FTP) Seagate Global Access™ service • 1 RJ45 Ethernet port (Gigabit) • Share/folder-level access control list (ACL) support • Quotas setting • Drive standby mode • Client system backup, Bare Metal Restore (full-system recovery) over network • OneTouch® USB storage device backup Software Requirements PC On Network • Pentium® III, 500MHz equivalent processor or higher • Microsoft Windows® XP or Microsoft Vista® OS • Internet Explorer® 6.0 browser or later, or Firefox™ 2.X browser or later (for management interface and web access) • 256MB RAM Mac On Network • Mac OS® X 10.4.11 OS or later • Apple® Safari® 3.1 browser or later System Requirements • Local area network (LAN) • Internet connection (for system updates and web access) • Wired or wireless router with an available 10/100/1000 Ethernet port • USB printer or USB disk drive (optional) Inside the Box • BlackArmor NAS 110 storage server • 2M – RJ45 cable • AC power cord • Quick Start Guide • CD-ROM with – BlackArmor® Discovery Software for Windows® OS – BlackArmor® Discovery Software for Mac® OS – BlackArmor® Backup Software for Windows OS (5 licenses*) – Online registration link – Warranty information card *Additional licenses available for purchase at www.seagate.com Connectivity • One Ethernet port for local network connection, webbased management and remote access. • Two USB 2.0 ports for external drives, printers and uninterrupted power supplies (UPS). • One internal SATA II port. Region Product Capacity Model Number UPC Code Multi-pack UPC US BlackArmor NAS 110 1TB ST310005MNA10G-RK 763649018668 10763649018665 US BlackArmor NAS 110 2TB ST320005MNA10G-RK 763649018675 10763649018672 * Includes data backup software licenses for 5 PCs. Additional licenses available for purchase at www.seagate.com.Full-system Protection Software plays an important role in helping to protect your valuable data and with BlackArmor, you can expect nothing less than the best. To help protect all the files on your PC, our software package provides automatic, incremental and full-system backup. In the event of PC hardware failure, you can utilize the SafetyDrill+™ bare metal restore feature to recover your entire system, including the operating system, programs and settings. Furthermore, the included software also allows you to secure your files with powerful 256-bit encryption. You’re in Control In addition to the included backup software, the web-based management interface and BlackArmor® Discovery tool software are also straightforward to use. The BlackArmor Discovery tool software allows you to get up and running quickly by displaying all of the BlackArmor NAS products connected to your network. From the discovery tool, with a single click, you can view or map shared volumes to your computer, access the web-based user interface or back up the PC you are working from. The BlackArmor NAS 110 storage server can also be managed remotely with DDNS, which can be configured from the web-based management interface. The BlackArmor NAS 110 storage server can function as an FTP server, allowing remote access to files. Using the webbased management interface, you can designate user access manually or integrate with Microsoft® Active Directory. Moreover, the BlackArmor NAS 110 storage server can stream media files to DLNA® compliant devices or computers running iTunes® software, allowing you to centralize media and display content simultaneously on multiple devices. Designed to provide centralized storage and data backup. Expansion The one rear-mounted USB 2.0 port allows you to connect an external USB hard drive for additional storage, easily share a USB printer with your network connected computers or connect an uninterrupted power supply (UPS) to safeguard from power failure. OneTouch® Backup The OneTouch backup button duplicates files from USB storage devices such as drives and digital cameras connected to the front-mounted USB port. BlackArmor® NAS 110 User GuideBlackArmor® NAS 110 User Guide © 2010 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology, the Wave logo, and FreeAgent are trademarks or registered trademarks of Seagate Technology LLC, or one of its affiliates. All other trademarks or registered trademarks are the property of their respective owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one thousand billion bytes when referring to hard drive capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Quantitative usage examples for various applications are for illustrative purposes. Actual quantities will vary based on various factors including file size, file format, features, and application software. Seagate reserves the right to change, without notice, product offerings or specifications. Seagate Technology LLC 920 Disc Drive Scotts Valley CA 95066 U.S.A. Open Source and License Source Information For information about the open source and licenses used with Seagate products, please see to the Seagate Web site at www.seagate.com/supportBlackArmor® NAS 110 User Guide 3 Contents Contents 1. Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2. All About the Seagate BlackArmor® NAS 110 . . . . . . . . . . . . . . . . . 9 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About the BlackArmor NAS 110 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Main Components of the BlackArmor NAS 110 Server Kit . . . . . . . . . . . 9 Features of the BlackArmor NAS 110 Server . . . . . . . . . . . . . . . . . . . . 10 What You Can Do With the BlackArmor NAS 110 Server . . . . . . . . . . . . . . 12 The Difference Between a BlackArmor Administrator and User . . . . . . . . . 13 About BlackArmor Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 About BlackArmor Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 How to Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 BlackArmor Administrators Start Here . . . . . . . . . . . . . . . . . . . . . . . . . . 14 BlackArmor Users Start Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3. Getting Started with Your BlackArmor® Server . . . . . . . . . . . . . . . 17 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Setup Steps for Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Installing the BlackArmor NAS 110 Server and Software . . . . . . . . . . . 18 Connecting to the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Completing the Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Creating Custom Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Creating User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Distributing BlackArmor NAS 110 User Information . . . . . . . . . . . . . . . 22 Making BlackArmor Accessible Using Seagate Global Access . . . . . . . 23 Connecting a USB Printer to Your BlackArmor NAS 110 Server . . . . . 24 Setting Your BlackArmor NAS 110 as a Media Server . . . . . . . . . . . . . 24 Next Steps for Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Getting Started as a BlackArmor User . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Optional Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Creating a Seagate Global Access Account . . . . . . . . . . . . . . . . . . . . . 27BlackArmor® NAS 110 User Guide 4 Contents 4. Getting the Most from Your BlackArmor® Server . . . . . . . . . . . . . 29 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Your Role as a BlackArmor Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Your BlackArmor NAS 110 Server’s Default Settings . . . . . . . . . . . . . . . . . 31 Managing Volumes, Shares and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Understanding Volumes and Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Working with Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Working with Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Setting Storage Space Limits for BlackArmor Users . . . . . . . . . . . . . . . 35 Setting Grace Time for Exceeded Quotas . . . . . . . . . . . . . . . . . . . . . . . 35 Controlling Web File Downloads to the BlackArmor Server . . . . . . . . . 35 Managing BlackArmor Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Working with User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Creating and Modifying User Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Protecting Your Files with Network Backups . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Your BlackArmor Server as a Media Server . . . . . . . . . . . . . . . . . . 38 Monitoring Your BlackArmor NAS 110 Server . . . . . . . . . . . . . . . . . . . . . . 39 Monitoring Status with the Server’s LEDs . . . . . . . . . . . . . . . . . . . . . . . 39 Using Email Alerts to Monitor Server Status . . . . . . . . . . . . . . . . . . . . . 40 Checking Disk Drive Status Using SMART . . . . . . . . . . . . . . . . . . . . . . 40 Changing the Server’s Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . 40 Dynamic Domain Name System (DNS) Settings . . . . . . . . . . . . . . . . . . 41 File Protocol Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Network Time Protocol (NTP) Settings . . . . . . . . . . . . . . . . . . . . . . . . . 41 Power Saving Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Secure Socket Layer (SSL) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Uninterruptible Power Supply (UPS) Settings . . . . . . . . . . . . . . . . . . . . 42 Web Access Protocol Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Workgroup and Domain Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Maintaining Your BlackArmor NAS 110 Server . . . . . . . . . . . . . . . . . . . . . . 43 Basic Hardware Safety and Maintenance . . . . . . . . . . . . . . . . . . . . . . . 43 Keeping the Server’s Firmware Current . . . . . . . . . . . . . . . . . . . . . . . . 44 Resetting Your BlackArmor NAS 110 Server . . . . . . . . . . . . . . . . . . . . . . . 44 5. Tips for BlackArmor® Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Understanding Your BlackArmor User Account . . . . . . . . . . . . . . . . . . . . . 45 Access Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Storage Space Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46BlackArmor® NAS 110 User Guide 5 Contents Automatic Sorting for Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Grace Time Limits for Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 File Protocol Support on Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Accessing Shares and Files on the Server . . . . . . . . . . . . . . . . . . . . . . . . . 47 Backing Up Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Backing Up Files with BlackArmor Backup . . . . . . . . . . . . . . . . . . . . . . 48 Backing Up Files Between Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Backing Up To or From an External USB Drive . . . . . . . . . . . . . . . . . . 48 Backing up Using the Front USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Accessing Your BlackArmor Files Over the Web . . . . . . . . . . . . . . . . . . . . 49 Downloading Large Web Files to Your BlackArmor Server . . . . . . . . . . . . . 50 Retrieving Deleted Files from the Recycle Bin . . . . . . . . . . . . . . . . . . . . . . 50 6. Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 I can’t connect to the server over the local network. . . . . . . . . . . . . . . . 51 I can’t connect to the server over the Web. . . . . . . . . . . . . . . . . . . . . . . 51 I can’t open BlackArmor Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 I can’t log in to BlackArmor Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . 52 I can’t access a share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 I can’t access a file on a share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 I can’t store any more files on a share because its volume is full. . . . . . 52 A firmware upgrade failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 A volume is in degraded mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 I can’t get streaming music from the BlackArmor server. . . . . . . . . . . . 52 7. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 8. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 About This Guide BlackArmor® NAS 110 User Guide 7 1. Preface • About This Guide • Kit Contents • System Requirements • Finding More Information About This Guide This User Guide provides all the information you need to successfully set up and use your Seagate BlackArmor® NAS 110 server (BlackArmor NAS 110 server). This guide contains complete setup instructions, as well as reference information about the components and features of your BlackArmor NAS 110 server. It also provides an overview of how you can get the most out of your server as your needs grow and change over time. Note: Step-by-step instructions for using the software tools are included in the online Help provided with the software. Some of the topics in this guide apply to BlackArmor NAS 110 administrators only—users that have access to the administrative features of your server. Administrators-only information is clearly identified. Kit Contents Your BlackArmor NAS 110 server kit includes: • BlackArmor NAS 110 server • Power adapter • Ethernet cable • Installation CD, including software, product documentation, and warranty information • BlackArmor Quick Start GuideSystem Requirements BlackArmor® NAS 110 User Guide 8 System Requirements Any computer that will be used to access your BlackArmor NAS 110 server must meet these requirements: • A Microsoft Windows ® or Apple Macintosh ® computer running one of these operating systems: • Windows XP or Windows Vista ® , with the latest Service Pack installed • Mac OS X 10.4.11 or later • Ethernet card • Supported Web browsers: • Microsoft Internet Explorer 6, 7 or 8 (Windows only) • Apple Safari 3, 4 or newer (Windows or Mac) • Mozilla Firefox 2, 3 or newer (Windows or Mac) Additionally, you need: • Local area network (LAN) or wireless LAN (WLAN) • Network switch or router, with at least one available Ethernet port • Internet connection (for remote access to server and software and firmware updates) Finding More Information For more information about your BlackArmor NAS 110 server, see: • BlackArmor NAS 110 Quick Start Guide (printed) • BlackArmor Manager Help • BlackArmor Discovery Help • BlackArmor Backup User Guide • BlackArmor Backup Help • Readme file For more information, please refer to the Seagate Web site at www.seagate.com. Introduction BlackArmor® NAS 110 User Guide 9 2. All About the Seagate BlackArmor® NAS 110 • Introduction • About the BlackArmor NAS 110 Server • What You Can Do With the BlackArmor NAS 110 Server • The Difference Between a BlackArmor Administrator and User • How to Get Started Introduction This chapter introduces the components and features of your BlackArmor NAS 110® server, describes what the server can be used for, and introduces the difference between BlackArmor NAS 110 administrators and general BlackArmor NAS 110 users. This chapter also provides tips for setting up and getting the most out of your BlackArmor NAS 110 server. (To find out if you’re an administrator or user, see “The Difference Between a BlackArmor Administrator and User” on page 13.) About the BlackArmor NAS 110 Server The BlackArmor NAS 110 server is a file server, a device that is used for storing and sharing all types of computer files on a local network. The server comes with software to help you back up, store, protect, and share your files. The BlackArmor server is typically used by small business owners and people with home offices who want to store and protect the computer files that are important to them—client files, business records, financial information, and so on—and make them available to other people on their local network or over the Internet. Main Components of the BlackArmor NAS 110 Server Kit The BlackArmor NAS 110 server kit has four main components: • The BlackArmor NAS 110 Server—Hardware that includes the disk drive that stores and protects your files. • BlackArmor Discovery—Software that finds and connects your BlackArmor NAS 110 server to your computer. • BlackArmor Manager—A tool embedded in the server that helps you set up, modify, and monitor your BlackArmor NAS 110 server from your computer (or even remotely) using a Web browser.About the BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 10 • BlackArmor Backup—Software that helps you back up files, applications, and even operating systems to your BlackArmor NAS 110 server. You can also restore your system and data using this software. See the BlackArmor Backup User Guide for details. Features of the BlackArmor NAS 110 Server The BlackArmor NAS 110 server includes: • One Serial ATA (SATA) disk drive. • One Ethernet, or LAN, port that let you access the server from your local network or over the Internet. • Two USB ports: • The rear port lets you back up data directly to or from a portable USB drive or connect a USB printer that everyone on your local network can use, or connect an Uninterruptable Power Supply (UPS). • The front USB port on the BlackArmor server is used for the OneTouch™ backup feature. To use this backup feature, connect a USB flash drive to the front USB port, and then press the OneTouch button when the button lights. The contents from the USB device is copied to a predefined folder on the server. This folder (named “OneTouch Backup”) is stored in the Public share. See “Backing up Using the Front USB Port” on page 49. • LEDs representing the ports, disk drive, and server that indicate activity and status. See page 39. • A Reset button (on the bottom of the server) that lets you reset your BlackArmor NAS 110 server user name and password to their factory default settings. About the BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 11 Figure 1: Front of BlackArmor Server System Status Hard Drive Activity OneTouch Button OneTouch USB Port (1)What You Can Do With the BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 12 What You Can Do With the BlackArmor NAS 110 Server In general, you can use your BlackArmor NAS 110 server to: • Create a central storage place for the files you want to share with other people on your local network or over the Internet. • Create and maintain automatic backup copies of all your files—even your operating systems. • Share your files—contracts, business presentations, progress reports, and so on—with other people on your local network or with business clients over the Internet. Figure 2: Back of BlackArmor Server Power Button Kensington Lock LAN Port USB Port (2) The Difference Between a BlackArmor Administrator and User BlackArmor® NAS 110 User Guide 13 • Recover quickly from a computer disaster, such as the unintentional deletion of important files, the failure of a disk drive, or the loss or theft of your computer. • Access your BlackArmor NAS 110 server over the Internet from anywhere in the world to download files that you need where you are, or upload files that you want to secure or share while you’re out of the office. • Share a USB printer with other people on your local network. • Create a media server so that everyone on your local network can enjoy downloaded photos, videos, and music. • Enable the iTunes® service on the server so that users can stream music directly to a network computer with iTunes installed. The Difference Between a BlackArmor Administrator and User In addition to the features that can be used by everyone, such as file sharing, your BlackArmor NAS 110 server has behind-the-scenes, administrative features that should be accessed by only one or two people who are referred to in this guide as BlackArmor administrators. Everyone who accesses the BlackArmor NAS 110 server is referred to in this guide as a BlackArmor user. About BlackArmor Administrators BlackArmor administrators have full access to all features and settings on the BlackArmor NAS 110 server, and to all files stored on it. A BlackArmor administrator can: • Change any server setting • Create and modify user accounts and group accounts • Set up and modify folders (or shares) • Update the server’s firmware • Reset the server’s name and password to the original settings About BlackArmor Users All BlackArmor users, including administrators, can: • Change their login password • Save and share files on the BlackArmor NAS 110 server • Back up files to the BlackArmor NAS 110 server • Access the server over the Web, using Seagate Global AccessHow to Get Started BlackArmor® NAS 110 User Guide 14 • Download large Web files directly to the server • Access music, video, and photos (if the BlackArmor NAS 110 server is set up as a media server) • Share a USB printer that’s connected to the BlackArmor NAS 110 server (if any) Note: The administrator can also create a user account that has administrative privileges. See the BlackArmor Manager help for instructions. How to Get Started This section describes the getting-started tasks for BlackArmor administrators and users. BlackArmor Administrators Start Here To get started with your BlackArmor NAS 110 server: 1. Install the BlackArmor NAS 110 server and software (see page 18). 2. Connect to the server using BlackArmor Discovery (see page 19). 3. Complete the initial setup of the server using BlackArmor Manager (see page 20.) 4. Create customized folders, or shares, for storing saved files (see page 20). 5. Create individual user accounts for everyone who will be accessing your BlackArmor NAS 110 server and assign each user access to the folder shares you created, as required (see page 21). 6. Provide user account information to each BlackArmor user (see page 22). 7. (Optional) Make your server accessible over the Web by enabling Global Access in BlackArmor Manager (see page 23). 8. (Optional) Make a USB printer available to everyone on your local network by connecting it to your BlackArmor NAS 110 server (see page 24). 9. (Optional) Connect an Uninterruptable Power Supply to your BlackArmor NAS 110 server to maintain power to the server in the event of a power failure. (see page 42). 10. (Optional) Turn your server into a media server so that BlackArmor NAS 110 users can access music, photos and videos (see page 24). 11. Continue with BlackArmor Users Start Here in the next section to begin using your BlackArmor NAS 110 server to save, protect, and share your own files. How to Get Started BlackArmor® NAS 110 User Guide 15 BlackArmor Users Start Here To get started with your BlackArmor NAS 110 server: 1. Ensure that you have these items from the BlackArmor administrator: • The BlackArmor Discovery software • The BlackArmor Backup software • Your BlackArmor NAS 110 log in name and password • The names of the folder share(s) that you can access • A description of any access limitations you have (for instance, read-only access to a particular folder share) • A copy of the BlackArmor NAS 110 User Guide 2. Install the BlackArmor software (see page 18). You don’t need to install BlackArmor Backup if you are already using other software for regular file backups. 3. Connect to the server and the folder shares you have access to using BlackArmor Discovery (see page 19). 4. Share your files by saving them to shares that can be accessed by other people on your local network or over the Web. 5. (Optional) Create a full backup of your important files, or set up recurring backups, using BlackArmor Backup (see page 48). 6. (Optional) If a USB printer has been connected to the BlackArmor NAS 110 server, add it to your list of available printers, following your operating system’s instructions. Introduction BlackArmor® NAS 110 User Guide 17 3. Getting Started with Your BlackArmor® Server • Introduction • Setup Steps for Administrators • Getting Started as a BlackArmor User Introduction This chapter provides step-by-step instructions for installing and setting up your BlackArmor® NAS 110 server and software. If you are not a BlackArmor administrator, skip to page 26. Note: For an overview of the setup steps, see “How to Get Started” on page 14. This illustration shows the layout and location of a typical BlackArmor NAS 110 server and software setup. Figure 3: Typical BlackArmor NAS 110 Setup and Installation LAN BlackArmor NAS 110 Server Switch or Router USB Printer (Optional) Administrator Installs: BlackArmor Discovery BlackArmor Backup (optional) Users Install: BlackArmor Discovery BlackArmor Backup (optional) Users BlackArmor Manager embedded on the server (accessible using Web browser)Setup Steps for Administrators BlackArmor® NAS 110 User Guide 18 Setup Steps for Administrators If you are not a BlackArmor administrator, skip to page 26. Installing the BlackArmor NAS 110 Server and Software Before you begin: • Ensure that your computer meets the requirements listed on page 8. • Ensure that you have a solid, flat, stable surface for the server to sit on in an area with reliable ventilation. Ensure that the server’s vents will not be covered or blocked and that the server is not placed near a heat source. Ensure that the server won’t be in an area where liquids may be spilled on it. To install the BlackArmor NAS 110 server and software: 1. Use the Ethernet cable included in the kit to connect the BlackArmor NAS 110 server to a switch or router on your local network. Connect the Ethernet cable to the Ethernet port on the back of the server, as shown below. 2. Use the power adapter included in the kit to connect the BlackArmor NAS 110 server to a grounded power outlet. Figure 4: Connect power and network cables Step 1 Step 2 Setup Steps for Administrators BlackArmor® NAS 110 User Guide 19 The server powers on automatically and the LED lights on the front panel of the server illuminate. 3. Insert the installation CD into your computer. The installation wizard opens automatically. Install both BlackArmor Discovery and BlackArmor Backup unless you are already using another backup software program. 4. Click Next. 5. Click Next to accept the default installation location; or, click Browse to select a custom location, then click Next. 6. Click Next to accept the default program folder name; or, enter a custom name, then click Next. BlackArmor Discovery is installed. 7. Click Finish. Connecting to the Server To connect to your BlackArmor NAS 110 server: 1. Double-click the BlackArmor Discovery icon on your desktop (Windows) or in your Applications folder (Mac). When BlackArmor Discovery opens, it automatically searches for all BlackArmor NAS 110 servers on your network and displays them in a list. 2. Select your new BlackArmor NAS 110 server. 3. (Windows) Click View Drive Details then click Manage. (Mac) Click Manage Server. BlackArmor Manager opens. Note: BlackArmor Discovery remains open, unless you choose to close it. If you do close it, you can open it again at any time by double-clicking the icon on your desktop (Windows) or in your Applications folder (Mac). 4. Log in using the default settings. (The user name and password are case-sensitive.) user name: admin password: admin Note: Your BlackArmor NAS 110 server comes with other default settings to help you get started storing, sharing, and protecting your files right away. For more information, see page 31.Setup Steps for Administrators BlackArmor® NAS 110 User Guide 20 Completing the Initial Setup The first time you log in to your BlackArmor NAS 110 server, the setup wizard opens. To complete the setup: 1. Click Next to begin the initial setup of the BlackArmor server. 2. Read the Seagate BlackArmor license agreement, then click I Agree. 3. Customize your server’s basic settings: • Enter a name for your BlackArmor NAS 110 server. To make the server easy to identify on your local network, give it a unique and easy-to-remember name. The name can be up to 16 alphanumeric characters long and can include hyphens. Spaces are not allowed. • Enter a description for the server, using the location, content, or other feature of the server that will help you differentiate it from other servers on your local network. 4. Select the time zone that represents the location of your server, then set the current date and time. 5. Click Next. 6. Enter and re-enter the new administrator password, then click Next. Seagate highly recommends customizing the administrator password to protect your BlackArmor NAS 110 server and its contents. Passwords can be up to 16 alpha-numeric characters long and are case-sensitive. Good password example: LEag29ue Bad password example: blackarmor 7. Select the network mode you want, then click Next. By default, the BlackArmor NAS 110 server’s network mode is set to DHCP. Unless you are part of a large corporation with an IT department, Seagate highly recommends using the DHCP network mode. 8. Click Next to complete the setup. 9. Review the contents of the setup summary. Click Back to make any necessary changes, or click Finish to complete the setup. Creating Custom Shares Your BlackArmor NAS 110 server comes with two preconfigured shares: Download and Public. If these two shares meet your current needs, skip to “Creating User Accounts” on page 21. You can also create your own custom shares using the BlackArmor Manager Web interface. You might want to do this if you want to store files by category, such as client files, project files, or financial archive files; or if you want to store files by business team, such as marketing, accounting, or sales. Setup Steps for Administrators BlackArmor® NAS 110 User Guide 21 To create custom shares: 1. In the menu bar, select Storage, click Shares, then click the Add icon. 2. Enter a name for the new share. To make the share easy to recognize on the server, give it a name that’s descriptive and easy to remember. 3. Enter a description of the share. 4. Select the share’s owner from the drop-down list of all user accounts. (See Creating User Accounts to create individual user accounts.) 5. Select the types of protocols you want the share to support (see page 34). 6. Select the volume in which to create the share, if there is more than one volume on your server. 7. You can protect files on the share from being accidentally deleted by adding a recycle bin to the share. Deleted files can be recovered from the recycle bin, if necessary. To add a recycle bin, beside Recycle Bin Service, click Enable. 8. You can set the share to download specific types of files into default folders—for instance, all music files into Music. To automatically sort downloaded files, beside Drag&Sort Service, click Enable. See “Special Features of Shares” on page 34 for information about this service. 9. You can use your BlackArmor server to share digital photos, videos and music with people on your local network. To set up this service, beside Media Service, click Enable. 10. Click the check box for Share Access to go to the page on which you set up and customize user and group access to this new share. See the BlackArmor NAS 110 Manager online Help for more information. 11. Click Submit. The share is created. Creating User Accounts Your BlackArmor NAS 110 server comes with one administrator account only. Your next step is to use BlackArmor Manager to create individual user accounts. Part of creating user accounts is assigning each user access to the default shares or the new shares you create. To create a user account: 1. In the menu bar, select Access, then click Users. 2. Click the Add icon.Setup Steps for Administrators BlackArmor® NAS 110 User Guide 22 3. Customize the account as required: • User Name: Name user enters when logging in • Admin Rights: Sets the user as a BlackArmor administrator • Full Name: User’s name • Password and Confirm Password: Up to 15 alphanumeric characters that user enters when logging in • Group: Group of users to which this account belongs, if any • Create User Private Share: Whether or not BlackArmor Manager should create a new private share for this account • Volume: Which volume (if there is more than one) the private share should be created in • Services: Which type(s) of file service should be supported by the private share 4. Click Submit. The new account appears in the list of user accounts. Note: You can make it faster and easier to manage access to shares by sorting users into user groups. User groups allow you to modify share access for individuals or entire groups from a single window. See “Creating and Modifying User Groups” on page 36 for more information. Distributing BlackArmor NAS 110 User Information Once you have created user accounts, provide these items to each BlackArmor user so they can get started using your BlackArmor NAS 110 server: • The BlackArmor Discovery software • The BlackArmor Backup software (optional) • The user’s BlackArmor NAS 110 log in name and password • The names of the shares that the user has access to, and the limitations of their access—read-only, for instance—if any • A copy of this guide and the section the user should read to get started with the BlackArmor NAS 110 server (“BlackArmor Users Start Here” on page 15) You can create copies of the software for each BlackArmor user from the supplied CD or download what you need from www.seagate.com/support Setup Steps for Administrators BlackArmor® NAS 110 User Guide 23 Making BlackArmor Accessible Using Seagate Global Access Note: This step is optional. Only BlackArmor administrators can enable global access for the server. You can choose to make the BlackArmor NAS 110 server’s files and folders accessible over the Web by enabling Global Access in BlackArmor Manager. Seagate Global Access is a service that you can use to view, download, share, and work with the files stored on your BlackArmor NAS 110 server from anywhere in the world. You can also use Global Access to upload files to your BlackArmor NAS 110 server. To access the BlackArmor NAS 110 server over the Web: • The administrator must enable Global Access on the server using BlackArmor Manager. This allows the server to be accessed remotely. • Each user, including the administrator, must have a Global Access account to use this feature. Anyone who wants to access the BlackArmor NAS 110 server over the Web must have their own Global Access account. (Accounts are free.) Enabling Global Access to the Server (administrator task) 1. In the menu bar, select Access, then click Global Access. 2. Click the Enable check box. 3. Click Submit. Access is now enabled to the server. Users must also create a Seagate Global Access Account and enable Global Access to access the server’s files over the Web. See “Creating a Seagate Global Access Account” on page 27. Enabling Global Access as a User Once Global Access is enabled on the server by the administrator, each user must also enable access for their user account. You must have a Seagate Global Access account to enable global access. You can create an account from the Global Access page, described below. See “Creating a Seagate Global Access Account” on page 27 for detailed instructions. 1. Log in to the server with your BlackArmor user account. 2. In the Menu bar, click Global Access. (If your user account has administrative privileges, select Access then click Global Access.) 3. Click the Enable check box. 4. If you have not created a Global Access Account, click Create an Account. Otherwise, go to step 5. A new Web browser window appears. Follow the on-screen instructions to create a new account. 5. Enter the email address and password for your Seagate Global Access account.Setup Steps for Administrators BlackArmor® NAS 110 User Guide 24 6. Click Submit. See the Global Access user documentation for help granting other people access to your private share. Signing in to Your Seagate Global Access Account 1. Log in to the server with your user account. 2. In the Menu bar, select Global Access. 3. If not entered, enter your Seagate Global Access email address and password. 4. Click Sign In to Your Account. See the Global Access user documentation for help granting other people access to your private share. Connecting a USB Printer to Your BlackArmor NAS 110 Server Note: This step is optional. Only BlackArmor administrators can set up a printer. You can make a USB printer available on your local network by connecting it to your server. To connect a printer: 1. Ensure that the printer is powered off. 2. Use a high-quality USB cable to connect the printer to the USB port on the back of your BlackArmor NAS 110 server. 3. Power on the printer and install the driver on your computer (if you haven’t already), following the manufacturer’s instructions. 4. Have other people on your local network add the USB printer to their list of available printers, following the instructions for their operating system. The printer is now available to all BlackArmor users. The Printer Manager is in the BlackArmor Manager’s Network menu. See the online help for more information. Setting Your BlackArmor NAS 110 as a Media Server Note: This step is optional. Only BlackArmor administrators can enable the media server feature. You can use your BlackArmor server to share digital photos, videos and music with people on your local network. The media folders in which you place your files (Our Music, Our Pictures and Our Videos) are available once you enable the Drag&Sort feature using BlackArmor Manager. See the BlackArmor Manager online help for more information. To set up your BlackArmor server as a media server: 1. In the menu bar, select Media, then click Media Service. 2. Beside Service, select Enable. 3. Set the default sorting method for media files, if required, then click Submit. Setup Steps for Administrators BlackArmor® NAS 110 User Guide 25 Your BlackArmor NAS 110 server can also function as an iTunes server so that BlackArmor users can stream music directly to a network computer with iTunes installed, or to an iPod® connected to a network computer. 4. Set a recurring time for the server to check for new music. You can set the time from every five minutes to once a day. 5. Click Submit to save the settings. The media service is enabled. Creating Media and Music Folders Follow these steps if you need to create the Media Server folders: 1. Start BlackArmor Discovery. 2. Select the server: • (Windows) Select the server and then click View Drive Details. • (Mac) Select the server in the upper table of the Discovery window and then click Mount Share with the Public share selected in the lower table. 3. Select the Public share and then click View (Windows) or double-click the mounted share (Mac). The share opens. 4. Create the following folders, exactly as shown: “Our Music”, “Our Pictures”, Our Videos”. You can now place your files to share in the appropriate folders. Next Steps for Administrators Before continuing, you should familiarize yourself with the features of your BlackArmor NAS 110 server and software by reviewing this guide. Your BlackArmor NAS 110 server is preconfigured with settings that are appropriate for typical use, so that you can get started storing, sharing, and protecting your files right away (see page 31). You can customize your BlackArmor NAS 110 server as required, using BlackArmor Manager. After the initial setup, you can: • Set up group accounts to make it easier to manage access permissions (see page 36). • Set up the server’s volumes. The server is preconfigured with one volume. You can create one additional volume. (see page 33). • Set up an on-going archive backup process with a second server on your network (see page 37). • Store all your photos, videos, and music files to the server and use it as a media server so that media players on your network can access your files (see page 38).Getting Started as a BlackArmor User BlackArmor® NAS 110 User Guide 26 • Monitor the server locally or remotely (see page 39). The remainder of this guide introduces the server’s features and provides some recommendations to help you create a storage system that meets your needs. Note: Don’t forget that you are also a BlackArmor user. To begin storing, backing up, and sharing your files, continue with “Getting Started as a BlackArmor User” on page 26. Getting Started as a BlackArmor User Follow the steps in this section to get started with your BlackArmor NAS 110 server. 1. Ensure that you have these items from the BlackArmor administrator: • The BlackArmor Discovery software • Your BlackArmor NAS 110 log in name and password • The BlackArmor Backup software (optional) • The names of the share(s) that you can access • A description of any access limitations you have (for instance, read-only access to a particular share) • A copy of the BlackArmor NAS 110 User Guide 2. Install the BlackArmor software. Install both BlackArmor Discovery and BlackArmor Backup unless you are already using another backup software program. 3. Connect to the BlackArmor NAS 110 server and the shares you have access to using BlackArmor Discovery. • (Windows) Double-click the BlackArmor Discovery icon on your desktop. • (Mac) Double-click the BlackArmor Discovery icon in your Applications folder. When BlackArmor Discovery opens, it automatically searches for all BlackArmor NAS 110 servers on your network and displays them in a list. 4. Select your new BlackArmor NAS 110 server. • A list of shares on the server appears (Mac). Click Manage Server. • (Windows) Click View Drive Details. A list of shares on the server appears. 5. Use the up and down arrows to scroll through the list of shares and then do one or more of the following: • To access the server using BlackArmor Manager, click Manage and then enter your assigned user name and password. Contact your administrator if you do not have this information. Getting Started as a BlackArmor User BlackArmor® NAS 110 User Guide 27 • To view shares, select the share and then click View. • To map a share, select the share you want, then click Map. • If prompted, log in using your BlackArmor NAS 110 user name and password. The share is mounted and its icon appears on your Desktop (Mac). • (Windows) Select a drive letter from the drop-down menu, then click Yes. The drive letter is assigned to the share. The share appears in Windows Explorer with that drive letter. • If you have access to more than one share, continue to find and map additional shares as needed. Note: You can mount/map as many public and private shares as you need to. However, to mount/map more than one private share, each private share must have the same log on credentials. 6. Save your files to shares that can be accessed by other people on your local network or over the Web. Optional Steps • (Optional) Create a full backup of your important files, or set up recurring backups, using BlackArmor Backup (see page 50). • (Optional) If a USB printer has been connected to the BlackArmor NAS 110 server, add it to your list of available printers, following your computer’s operating system instructions. • (Optional) If your BlackArmor administrator has enabled the Media Service on the server and you have access to the share where the music files are stored, install iTunes on your computer and begin streaming music, following the iTunes instructions. • (Optional) If your BlackArmor administrator has enabled Global Access on the server, sign up for a free Global Access account so you can access your BlackArmor NAS 110 server files over the Web. See “Creating a Seagate Global Access Account” on page 27. Creating a Seagate Global Access Account Seagate Global Access is a service that you can use to view, download, share, and work with the files stored on your BlackArmor NAS 110 server from anywhere in the world, share files stored on a private share, or share your files with anyone outside of your network. To create a Seagate Global Access account: 1. Go to the Seagate Global Access Web site at http://globalaccess.seagate.com 2. The Seagate Global Access Sign In page opens. Click the link to begin. 3. On the Seagate Global Access Sign In page, enter your email address below Don’t have an account? and then click Send.Getting Started as a BlackArmor User BlackArmor® NAS 110 User Guide 28 4. The page refreshes to indicate that Seagate has sent you an email. Global Access sends an invitation to join to the email address you entered; the email contains a link to a Web page where you can open a Global Access account. Follow the on-screen instructions to open the account and log in to Global Access. Click the Help button on the Global Access Web site for instructions on using Seagate Global Access. Introduction BlackArmor® NAS 110 User Guide 29 4. Getting the Most from Your BlackArmor® Server • Introduction • Your Role as a BlackArmor Administrator • Your BlackArmor NAS 110 Server’s Default Settings • Managing Volumes, Shares and Storage • Managing BlackArmor Users • Protecting Your Files with Network Backups • Setting Your BlackArmor Server as a Media Server • Monitoring Your BlackArmor NAS 110 Server • Changing the Server’s Advanced Settings • Maintaining Your BlackArmor NAS 110 Server Introduction This chapter describes the features of your BlackArmor® NAS 110 server and software, and provides tips for BlackArmor NAS 110 administrators using them. Some of the features of the BlackArmor server are more suitable for administrators who consider themselves experienced or advanced computer users. Topics about those features are clearly marked. Note: The topics in this chapter refer to tasks that only BlackArmor administrators can do. If you’re not a BlackArmor administrator, skip to Chapter 5 “Tips for BlackArmor® Users” on page 45.Your Role as a BlackArmor Administrator BlackArmor® NAS 110 User Guide 30 Your Role as a BlackArmor Administrator BlackArmor administrators have full access to all features and settings on the BlackArmor NAS 110 server, and to all files stored on it. Your role as a BlackArmor administrator is to: • Manage the storage space available on your BlackArmor NAS 110 server by creating and modifying volumes and shares (see page 32). • Control access to the server by creating and managing BlackArmor user accounts (see page 36). • Keep your BlackArmor NAS 110 server running smoothly by monitoring the health of the server and its disk drive (see page 39). • Keep your BlackArmor NAS 110 server running smoothly by updating its firmware when new versions become available (see page 44). As a BlackArmor administrator, you can also take advantage of these features to get the most out of your BlackArmor NAS 110 server: • Create group accounts to make it faster and easier to manage access to shares. User groups allow you to modify share access for individuals or entire groups from a single window (see page 36). • Protect the files stored on your BlackArmor NAS 110 server by setting up recurring archive backups of the complete contents of the server (see page 37). • Set up the BlackArmor NAS 110 server as a media server, so that BlackArmor users can stream music directly to a network computer or media player with iTunes installed (see page 38). • Conserve energy—and lower your power bill—by setting the disk drive in your BlackArmor NAS 110 server to spin down (stop spinning) and enter a standby mode when it’s not in use (see page 41). • Connect your BlackArmor NAS 110 server to a UPS, which will provide enough power for you to save whatever files you’re working on and properly power off the server in the event of a power failure (see page 42). • (Advanced) Ensure that incoming network traffic reaches its destination by using BlackArmor Manager to set up Dynamic DNS (see page 41). The remainder of this chapter describes your BlackArmor NAS 110 server’s default settings, then describes how to change them and use other server features to build the data storage solution that fits your needs. Your BlackArmor NAS 110 Server’s Default Settings BlackArmor® NAS 110 User Guide 31 Your BlackArmor NAS 110 Server’s Default Settings Your BlackArmor NAS 110 server is preconfigured with settings that are appropriate for typical use, so that you can get started storing, sharing, and protecting your files right away: • User accounts—The BlackArmor NAS 110 server includes one preconfigured user account for the administrator, which can be modified with a custom password during the initial setup (see page 20). You can also add as many new user accounts as you need using BlackArmor Manager (see page 36). • Shares—The BlackArmor NAS 110 server includes two preconfigured shares: Download and Public. You can modify the features of each share to suit your needs, or add new public or private shares using BlackArmor Manager (see page 33). • Network settings—The server is also preconfigured with DHCP as its network mode. DHCP is recommended. DHCP stands for Dynamic Host Configuration Protocol, and is basically a method of assigning IP addresses automatically to all the systems on a network. (Static mode requires that all IP addresses be assigned and changed manually.) Unless you are part of a large corporation with an IT department, Seagate highly recommends using the DHCP network mode. • Administrator password—The server’s default login information is: user name: admin password: admin You are prompted to change the administrator password during the initial server setup. If you didn’t, or want to change it again, open BlackArmor Manager (see page 19). You can change the administrator password by selecting Admin Password from the System menu. For step-by-step instructions for updating the password, refer to the BlackArmor Manager online Help. You may need to use the default user name and password again in the future, if the server is ever reset to its initial configuration. • Global Access setting—The BlackArmor NAS 110 server is not preconfigured to be accessed over the Web. Enable Seagate Global Access if you want to be able to access the files on your BlackArmor NAS 110 server from anywhere in the world, or share your files with anyone outside of your network, like business clients or friends (see page 23). • Downloader settings—The BlackArmor NAS 110 server is preconfigured to allow large Web file downloads at any time, using the BlackArmor Manager Downloader tool. You can limit the size and number of simultaneous Web downloads and limit Web downloads to specific days and times using BlackArmor Manager (see page 35). • Media Server settings—The BlackArmor NAS 110 server is not preconfigured as a media server. You can use BlackArmor Manager to turn the server into a media server for sharing of digital photos, videos and music with people on your local network, as well as Managing Volumes, Shares and Storage BlackArmor® NAS 110 User Guide 32 enable the iTunes service so that BlackArmor users can stream music directly to a network computer with iTunes installed (see page 24). Managing Volumes, Shares and Storage This section discusses: • Understanding Volumes and Shares • Working with Volumes • Working with Shares • Setting Storage Space Limits for BlackArmor Users • Setting Grace Time for Exceeded Quotas • Controlling Web File Downloads to the BlackArmor Server Understanding Volumes and Shares By default, your BlackArmor NAS 110 server is configured with one volume and two shares: Download and Public. A volume is storage space that can be made up of one or more disk drives, or of only part of a single disk drive. A share is a folder. Shares are created within volumes. The default volume and shares are appropriate for typical use, so that you can get started storing, sharing, and protecting your files right away. However, as a BlackArmor administrator, you can also use BlackArmor Manager to create more volumes and shares on your BlackArmor NAS 110 server if you want to divide the total storage space into smaller amounts that you can allocate for different uses. For instance, you could create a second volume to hold different types of information: • Volume A: Business and Media Files • Volume B: Backup File Storage You could then create one or more folders (shares) in each volume to suit your needs: • Volume A: Business Files • Share 1: Client Files • Share 2: Financial Files • Share 3: Human Resources Files • Volume B: Backup File Storage • Share 1: Daily Backups • Share 2: Month-end Backups Managing Volumes, Shares and Storage BlackArmor® NAS 110 User Guide 33 Working with Volumes By default, the available storage space in your BlackArmor NAS 110 server is configured into one volume. Creating New Volumes As a BlackArmor administrator, you can create all the shares you want in the default volume, or you can create a second volume using BlackArmor Manager. When you create a volume, you can specify the size of the volume; any remaining space is available for the second volume. You can have one or two volumes on the drive, providing the first volume does not use all of the drive’s space. For instance, you could use half the drive’s space for Volume A, and the other half of the space on the drive to create Volume B. To create a new volume, open BlackArmor Manager (see page 19). Volumes are in the Storage menu. For more information on volumes, including deleting and modifying volumes, see the online Help. Working with Shares Shares on the BlackArmor NAS 110 server can be either public (open to everyone, with some restrictions) or private (restricted to selected user accounts). As a BlackArmor administrator, you can create, modify, or delete shares at any time, as required. However, when you delete a share, you lose all the files stored in that share. Use caution when deleting shares from your server. Private Shares A private share is associated with one user account, and only BlackArmor users with permission can access that share. Private shares are password protected. (As a BlackArmor administrator, you can turn a private share into a public share by modifying the share’s settings in BlackArmor NAS 110 Manager.) You can limit share access by: • Granting access to specified BlackArmor users only. • Limiting some BlackArmor users to read-only access. Read-only access means that a BlackArmor user can view files on the share, but can’t edit those files or upload files to the share. • Granting any BlackArmor user full access to the share, which allows the user to save and back up files to the share, edit files on the share, and download any files from the share to a computer or to a USB drive connected to the server (see page 48). The owner of the share can also grant other people access to some or all of the files on the share by using Global Access. See page 27.Managing Volumes, Shares and Storage BlackArmor® NAS 110 User Guide 34 Note: To mount/map more than one private share at a time, each private share must have the same log on credentials. Private shares are created as part of a BlackArmor user’s account. To create a private share, open BlackArmor Manager (see page 19). User accounts are in the Access menu. To modify a share’s permission settings, open BlackArmor Manager (see page 19). Share permissions are in the Access menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Public Shares Public shares are not restricted, and BlackArmor users can mount/map as many public shares as they need to. To create a public share, open BlackArmor Manager (see page 19). Shares are in the Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Special Features of Shares These features are available on any share. You can enable or disable them, as required for the purpose of the share: • File Protocol Support—Files are shared between computers on a network using standard file protocols. You can set a share to support any or all of these protocols: • CIFS (Common Internet File System)—Lets people with different computers running Windows operating systems share files without having to install special software. • FTP (File Transfer Protocol)—Provides secure file sharing over the Internet between your BlackArmor NAS 110 server and other computers. • NFS (Network File System)—Provides file sharing with computers running Linux or UNIX operating systems, or computers running NFS client software. • Recycle Bin Service—You can protect the files on a share by enabling the BlackArmor Manager Recycle Bin. When the Recycle Bin is enabled on a share, BlackArmor Manager saves files deleted from the share so that they may be retrieved if you need them back. • Drag&Sort Service—You can set a share to automatically download media files to a specific location on BlackArmor users’ computers, based on the type of files being downloaded. For instance, downloaded music files would automatically be placed in a folder called Music. To enable or disable any of these special features, open BlackArmor Manager (see page 19). Shares are in the Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Managing Volumes, Shares and Storage BlackArmor® NAS 110 User Guide 35 Setting Storage Space Limits for BlackArmor Users By default, your BlackArmor NAS 110 server imposes no limits on a user’s storage space (except for the volume size set up for the user). However, as a BlackArmor administrator, you can set storage space limits on any user account or share. You can also set different limits for each user account, for each share that a user has access to, or set limits on some user accounts but not on others. If a BlackArmor user fills allocated storage space, older or unneeded files must be removed by a BlackArmor administrator to make room for additional files. To set storage space limits for BlackArmor users, open BlackArmor Manager (see page 19). Storage space limits are set per Volume on the Quota page, which is in the Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Setting Grace Time for Exceeded Quotas As a BlackArmor administrator, you can set a grace time limit, which allows a quota to exceed its storage limitations for a period of time. If the quota is reached, you can temporarily allow additional storage space to be used. You might do this to ensure users have time to identify what files to keep or to preserve usable storage space. Once the grace date is reached, no additional files can be added until space is made available. To set the grace time for stored files, open BlackArmor Manager (see page 19). The grace time limit is set on the Quota page, which is in the Storage menu. See the BlackArmor Manager online Help for more information. Controlling Web File Downloads to the BlackArmor Server BlackArmor Manager includes a special tool for downloading large files directly to the server from FTP and other sites on the Web. This tool is called the Downloader, and it allows BlackArmor administrators to manage when large Web downloads take place so that the server isn’t overwhelmed. The Downloader places Web download jobs in a queue, and jobs take place automatically in the order in which they appear in the queue. If a job isn’t first in line, it won’t start right away. As a BlackArmor administrator, you can adjust the queue to re-prioritize download jobs. You can also impose limits on when Web download jobs can take place and how many can take place simultaneously (never more than three). You can limit Web downloads to evenings, weekends, or other slow times in the week. Consider how much bandwidth your BlackArmor NAS 110 server has and how much of it you want consumed by lengthy downloads, then set limits to prevent multiple large files from being downloaded simultaneously or during peak times when your server is busy with other tasks. Managing BlackArmor Users BlackArmor® NAS 110 User Guide 36 To adjust the Downloader settings for your BlackArmor NAS 110 server, or to check the Downloader queue and re-prioritize existing jobs, open BlackArmor Manager (see page 19). Downloader Management is in the Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Managing BlackArmor Users This section describes the features of a user account and provides an overview of how to set up new accounts using BlackArmor Manager. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Working with User Accounts Everyone who will be using your BlackArmor NAS 110 server needs a unique user account. However, a user account is not required if a folder is made public for access by others. As a BlackArmor administrator, you can customize each user account as required to suit the needs of that BlackArmor user. (See “Creating User Accounts” on page 21 for more information.) You can: • Give a user administrator privileges • Add the user to a group account (see the next section) • Create a private share for the user After a user account has been created, it can be modified or deleted at any time. To create, modify, or delete a user account, open BlackArmor Manager (see page 19). User accounts are in the Access menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Creating and Modifying User Groups You can make it faster and easier to manage share access by sorting BlackArmor users into groups. Group accounts make it faster and easier to assign access to shares by allowing you to set access levels for individuals or entire user groups from a single screen. Create user groups in BlackArmor Manager by creating the group account and adding users to it. Assign BlackArmor users to groups based on common access needs. When you are modifying access permissions for the shares on your BlackArmor NAS 110 server, you can assign a group to a selected access level instead of assigning each individual separately. To create, modify, or delete a user group, open BlackArmor Manager (see page 19). Groups are in the Access menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Protecting Your Files with Network Backups BlackArmor® NAS 110 User Guide 37 Protecting Your Files with Network Backups You can set up NAS to NAS backup, where a permanent link is created between your BlackArmor NAS 110 server and another server on your network, and automatic and continuous backups of your BlackArmor NAS 110 server take place. These continuous backups provide the best protection against data or device loss. Use BlackArmor NAS 110 Manager to set up the network connection between the two servers—the BlackArmor NAS 110 Client (where your BlackArmor NAS 110 users’ files are stored) and the BlackArmor NAS 110 Server (where the copies, or replicas, of the files are stored)—and begin the initial backup. You can then use BlackArmor NAS 110 Manager to schedule recurring backups. To back up from your BlackArmor® server to another server on your network, you first need to enable the Backup Service. 1. Open BlackArmor NAS 110 Manager (see page 19). 2. In the menu bar, select Storage, then click Backup Manager. 3. In the Storage menu on the left side of the window, click Server Setting. 4. Click the check box beside Backup Service. The authentication information displays. This information is used when restoring backed up files. 5. Enter an authentication name and password for all aliases. 6. Select the storage volume. Administrator Computer BlackArmor Server BlackArmor Client Original source files stored here Copies of files stored here (destination)Setting Your BlackArmor Server as a Media Server BlackArmor® NAS 110 User Guide 38 7. Enter an alias name, then click Add new alias. 8. Click Submit. The settings are saved. 9. See the BlackArmor Manager online help for more information about the types of backup tasks you can set up. Setting Your BlackArmor Server as a Media Server You can store photos, videos, and music on your BlackArmor NAS 110 server so that they can be accessed by anyone. You can use BlackArmor Manager to turn the server into a media server, and set it to download media files into default folders automatically. For instance, if a user was downloading music files, they would download into the user’s Music folder automatically. You can also turn your BlackArmor NAS 110 server into an iTunes server so that a BlackArmor user can stream music directly to a network computer with iTunes installed, or to an iPod connected to a network computer. To set up your BlackArmor NAS 110 server as a media server, open BlackArmor Manager (see page 19) and go to the Media menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Monitoring Your BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 39 Monitoring Your BlackArmor NAS 110 Server BlackArmor Manager and the BlackArmor NAS 110 server itself provide many ways to monitor the server’s activity and status: • Monitoring Status with the Server’s LEDs • Using Email Alerts to Monitor Server Status • Checking Disk Drive Status Using SMART Monitoring Status with the Server’s LEDs Your BlackArmor NAS 110 server has several LEDs to help you monitor the status of its components, as well as its network and backup activity. (See the illustration on page 10 for help locating the LEDs.) Using the LEDs to Monitor the Server The System Status LED will indicate when there’s a problem. When it’s blue, the server and its components are working properly. If the System Status LED turns amber, a problem has occurred. 1. Check the LAN port LED on the back of the server, and the disk drive LED to locate the source of the problem. Table 1: Front and Rear Panel LEDs LED State and Color Indication OneTouch Button Solid Blue Blinking Blue Solid Amber Ready for backup Backup in progress Error System Status Solid Blue Blinking Blue Solid Amber Off Server is ready for use Server starting up or shutting down Server has a system error Server is powered off Hard Drive Activity Solid Blue Solid Amber Drive is installed and operating properly Drive has failed LAN Port (Left and Right LEDs) Off Solid Green (L) Blinking Orange (R) Port has no network connection Connected to a gigabit Ethernet network Network connectionChanging the Server’s Advanced Settings BlackArmor® NAS 110 User Guide 40 2. If the LAN port LED has gone off, you may have lost your network connection. If the disk drive LED is amber in color, the drive may have failed (or been removed). See Chapter 6 “Solving Problems” on page 51 for help solving the problem. Using Email Alerts to Monitor Server Status Note: Only BlackArmor administrators can set up email alerts. You can use BlackArmor Manager to notify you by email when the status of the server changes or when a server setting is modified. You can set BlackArmor Manager to send email alerts to up to five people. You must have a Seagate Global Access account to receive email messages. To set up email alerts, open BlackArmor Manager (see page 19). Email alerts are in the System menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Checking Disk Drive Status Using SMART Note: Only BlackArmor administrators can complete a SMART diagnosis. You can use BlackArmor Manager to perform SMART diagnoses on the server’s disk drive. SMART stands for Self-Monitoring Analysis and Reporting Technology, a technology built into disk drives that let them automatically monitor their own health and report on possible problems. Running a SMART diagnosis on the server’s disk drive on a regular basis can help prevent disk drive failure by catching potential problems early. Because only disk drives that support SMART can be tested with BlackArmor Manager, ensure that you always use SMART disk drives in the server. To run a SMART diagnosis, open BlackArmor Manager (see page 19). SMART tests are in the System menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Changing the Server’s Advanced Settings This section describes some of the server settings that you may want to modify to meet your current needs. Note: Where noted, only people comfortable with advanced technology concepts should attempt to modify the server. This section discusses: • “Dynamic Domain Name System (DNS) Settings” on page 41 • “File Protocol Settings” on page 41 • “Network Time Protocol (NTP) Settings” on page 41 Changing the Server’s Advanced Settings BlackArmor® NAS 110 User Guide 41 • “Power Saving Settings” on page 41 • “Secure Socket Layer (SSL) Settings” on page 42 • “Uninterruptible Power Supply (UPS) Settings” on page 42 • “Web Access Protocol Settings” on page 42 • “Workgroup and Domain Settings” on page 42 Dynamic Domain Name System (DNS) Settings Note: Only people familiar with Dynamic DNS should try changing these settings. Dynamic DNS is a way of maintaining the link between an unchanging domain name (like www.seagate.com) and the constantly changing IP address of a computer that uses DHCP instead of a static IP address. A DDNS service keeps track of changing IP addresses and forwards all network traffic for your domain name to whatever the current IP address is. You can set up Dynamic DNS for your BlackArmor NAS 110 server using BlackArmor Manager. You must select one of the DNS service providers, then set a domain name for the server in BlackArmor Manager. See the Web site of the DNS service provider you choose for more information. To set up DDNS, open BlackArmor Manager (see page 19). Dynamic DNS is in the Network menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. File Protocol Settings Files are shared between computers on a network using standard file service rules. See “Special Features of Shares” on page 34 for information about the supported protocols. Network Time Protocol (NTP) Settings An NTP time server synchronizes the date and time on your BlackArmor NAS 110 server. NTP runs continually and adjusts the time on your BlackArmor server based on the NTP time server clock. You can enable NTP service on your BlackArmor NAS 110 server by entering the Fully Qualified Domain Name (FQDN) or IP address of your NTP time server. To set up the NTP service, open BlackArmor Manager and then select General Setup from the System menu. See the online Help for more information. Power Saving Settings By default, the disk drive in your BlackArmor NAS 110 server spins constantly whenever the server is powered on; however, there are times, like evenings, weekends, and holidays, when your server may not be in use. You can use the BlackArmor Manager Power Save feature to conserve energy—and lower your power bill—by setting the disk drive to spin down (stop spinning) and enter a standby mode when it’s not in use. Enable power save from the System menu’s Advanced page.Changing the Server’s Advanced Settings BlackArmor® NAS 110 User Guide 42 Secure Socket Layer (SSL) Settings Note: Only people familiar with SSL should try adding SSL support to the BlackArmor NAS 110 server. SSL (also known as Transport Layer Security) is a type of encryption used to protect data being sent over a network or the Internet. SSL uses a system of keys, like secret passwords, to send and receive files securely. See “Web Access Protocol Settings” on page 42 for more information. You add SSL support to your BlackArmor NAS 110 server by entering an SSL certificate and key pair. Uninterruptible Power Supply (UPS) Settings An uninterruptible power supply is a power supply that has a battery in it that maintains power to a computer or server in the event of a power failure. A UPS is intended to provide enough power for you to save whatever files you’re working on and properly power off the computer or server; it’s not meant to keep any system running for the duration of a power failure. You can connect your BlackArmor NAS 110 server to a UPS and customize the UPS settings in BlackArmor Manager. You can specify when you want the UPS to power off the BlackArmor NAS 110 server if you are not present at the time. You can choose to have the server shut down when: • The battery life of the UPS reaches 15% of full power or the battery has five minutes of life left, or less. Or, • A specified amount of time has passed since the power failure began. (You can specify the amount of time.) Web Access Protocol Settings By default, your BlackArmor NAS 110 server is set to the HTTP Web access protocol. HTTP stands for Hypertext Transfer Protocol and is the most common way that data and files are stored on the Internet. You can set your BlackArmor NAS 110 server to use HTTPS (HTTP over Secure Socket Layer) if you have set SSL on the server. (See “Secure Socket Layer (SSL) Settings” on page 42.) Workgroup and Domain Settings By default, your BlackArmor NAS 110 server is set as a workgroup. A workgroup is a number of computers on a network that share resources. You can add any computer to the server’s workgroup, or you can add the server to an existing workgroup. Maintaining Your BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 43 Alternatively, you can set your BlackArmor NAS 110 server as a domain member. A domain is a group of computers administered as a single unit from a central location. When you add the BlackArmor server as a domain member, it is centrally managed by a Windows domain controller, which provides another level of security when users attempt to access the server. Users within the domain receive their own unique accounts and must be authenticated to receive access. The domain’s administrator must authorize the BlackArmor server as a domain member. You must know the domain administrator’s user name and password to add your server to a domain. See the BlackArmor Manager online help for instructions on adding the server as a domain member. Maintaining Your BlackArmor NAS 110 Server This section explains the basic things you may need to do to properly maintain your BlackArmor NAS 110 server. This section discusses: • “Basic Hardware Safety and Maintenance” on page 43 • “Keeping the Server’s Firmware Current” on page 44 • “Resetting Your BlackArmor NAS 110 Server” on page 44 Basic Hardware Safety and Maintenance Follow these guidelines to keep your BlackArmor NAS 110 server operating properly. Failure to do so may result in slower performance or loss of data. • Always shut down and restart the server using BlackArmor Manager (for instructions, refer to the BlackArmor Manager online Help) or by pressing the POWER button on the back. Don’t just unplug it or shut it down from a power bar. • Keep the server on a flat, level, stable horizontal surface. Keep it cool, keep it dry, and don’t put anything on it or beside it that might block its vents and allow it to overheat. • Clean the outside surfaces of the server with a damp cloth only (don’t use cleansers of any kind), and unplug the server before you clean it to avoid possible electric shock. • Don’t try to open or remove the outer case that houses the server. • Call for professional service if: • The server’s power cord becomes damaged. • The server has liquid spilled onto it or is exposed to water. • The server has been dropped or if the outer case becomes damaged. • The server doesn’t operate normally even though you’re following all the operating instructions properly.Resetting Your BlackArmor NAS 110 Server BlackArmor® NAS 110 User Guide 44 Keeping the Server’s Firmware Current Note: Only a BlackArmor administrator can update the server’s firmware. You should update your server’s firmware (essentially, software that’s built into the server) as new versions become available, to ensure that you have the most up-to-date features and functionality. You can find the new versions of BlackArmor NAS 110 firmware on the Seagate Web site at www.seagate.com. You can choose between two update methods in BlackArmor Manager: • Automatic firmware updates—BlackArmor Manager downloads new firmware versions, completes the update process, and restarts the server. You can start the update immediately or schedule the update for a more convenient time. You can also set BlackArmor Manager to check regularly for new versions of the firmware, and either let you know when a new version is available or install the update automatically. • Manual firmware updates—You must check the Seagate Web site at www.seagate.com for new firmware versions, download the firmware files, and start the update yourself. Seagate recommends using automatic updates to ensure that your server is always running the latest, strongest version of the BlackArmor NAS 110 firmware. Resetting Your BlackArmor NAS 110 Server Follow these steps to reset the BlackArmor server’s name, DHCP setting (network mode) and log in password. Note: You will need a paperclip or other narrow device to perform this task. 1. Carefully access the bottom of the server. 2. Ensure that the server is powered on and connected to the LAN. 3. On the bottom of the server, find a single small opening. The reset button is inside the opening. 4. Insert the end of the paperclip into the opening, then press and hold the reset button. Do not release the button yet. 5. Hold the reset button until the disk drive LED on the front of the server lights up, then turns amber (yellow). This takes several seconds. 6. Release the reset button. The server reboots itself. Once the server has restarted and the LAN and disk drive LEDs are lit up, the reset is complete. The server is renamed to “BA-MAC address”, where MAC address is the last six characters of the server’s MAC address. Introduction BlackArmor® NAS 110 User Guide 45 5. Tips for BlackArmor® Users • Introduction • Understanding Your BlackArmor User Account • Accessing Shares and Files on the Server • Backing Up Your Files • Accessing Your BlackArmor Files Over the Web • Downloading Large Web Files to Your BlackArmor Server • Retrieving Deleted Files from the Recycle Bin Introduction This chapter provides tips and information that will help BlackArmor® users get the most out of the BlackArmor NAS 110 server. BlackArmor users can: • Store their files on the BlackArmor NAS 110 server and share them with others. • Back up their files, applications, and even operating systems using BlackArmor Backup. • Access their BlackArmor NAS 110 files over the Web using Global Access (if enabled). • Download large Web files directly to the BlackArmor NAS 110 server using the BlackArmor Manager Downloader. • Retrieve accidentally deleted files from the BlackArmor Manager Recycle Bin (if enabled). Understanding Your BlackArmor User Account This section describes the features and possible limitations of your BlackArmor user account. Access Limitations Shares on the BlackArmor NAS 110 server can be either public (open to everyone, with some restrictions) or private (restricted to selected user accounts). See your BlackArmor administrator to find out what your access limitations are.Understanding Your BlackArmor User Account BlackArmor® NAS 110 User Guide 46 Private Shares Private shares are password protected and restricted to use by people designated by your BlackArmor administrator. Once the BlackArmor administrator creates a user account, you can limit access to a private share by: • Limiting access to this share to specified BlackArmor users only. • Limiting some BlackArmor users to read-only access. Read-only access means that you can view files on the share, but can’t edit those files or upload your own files to the share. You have full access to your private share, which allows you to save and back up your files to the share, edit files on the share, and download any files from the share to your computer or to a USB drive connected to the server (see page 48). You can grant other people access to some or all of the files on your private share locally, or remotely, by using Global Access. See page 27 for more information and for instructions on setting up a Global Access account. Refer to the Global Access user documentation for help granting other people access to your private share. Note: To mount/map more than one private share at a time, each private share must have the same log on credentials. Public Shares Public shares are not restricted, and you can mount/map as many public shares as you need to. Storage Space Limitations Your BlackArmor administrator can limit the amount of storage space you’re allowed to use on a specific share. You may have space limitations on one share but not on another; you may have more space to use on one share and less on another. Or, you may have no space limitations at all—except for the maximum storage space on the BlackArmor NAS 110 server itself. See your BlackArmor administrator to find out if you have any storage space limitations, and what those limitations are. If you fill your allocated storage space, either remove older or unneeded files to make more room, or see your BlackArmor administrator to have more storage space assigned to you. Automatic Sorting for Media Files Shares on your BlackArmor NAS 110 server may be set to automatically sort media files to a specific location on your computer, based on the type of files. For instance, when you download music files, they would automatically be placed in a folder called Our Music. See your BlackArmor administrator to find out if the shares you can access have automatic download sorting (referred to in BlackArmor Manager as “Drag & Sort”) enabled. Accessing Shares and Files on the Server BlackArmor® NAS 110 User Guide 47 Grace Time Limits for Quotas If there is a storage quota for your account, your BlackArmor administrator can set a grace time limit, which allows a quota to exceed its storage limitations for a period of time. Once the grace date is reached, no additional files can be added until space is made available. See your BlackArmor administrator to find out if the server has any grace time limits for stored files. File Protocol Support on Shares Files are accessed by computers on a network using standard file protocols. See Special Features of Shares for information about the supported protocols. Accessing Shares and Files on the Server After you have connected to the BlackArmor NAS 110 server, and mounted/mapped the shares you can access, you can immediately begin saving files to the server. Note: You can mount/map as many public and private shares as you need to. However, to mount/ map more than one private share, each private share must have the same log on credentials. You can access the shares on your BlackArmor NAS 110 server: • Locally, the way you would access any network drive on your computer (for instance, using Windows Explorer). See page 26 for help mounting/mapping shares to your computer. • Remotely, over the Web, using Seagate Global Access (if your BlackArmor administrator has enabled Global Access on the server). For more information about Global Access, see page 27. Once you have successfully accessed a share, you can view and download files from the share, and upload and back up files to that share, if you have permission (see page 45). See your BlackArmor administrator for help getting access to the shares you need and understanding your viewing, downloading, and uploading permissions.Backing Up Your Files BlackArmor® NAS 110 User Guide 48 Backing Up Your Files To protect your important files from loss, corruption, or accidental deletion, you should complete and maintain regular file backups using BlackArmor Backup. You can also back up files by downloading them from your BlackArmor NAS 110 server to an external USB drive, or uploading them from a USB drive to the server. Backing Up Files with BlackArmor Backup BlackArmor Backup is a full backup software application with a wide range of features that let you customize a backup system to suit your needs. You can use BlackArmor Backup to start a backup whenever you want. You can also use BlackArmor Backup to set up recurring backups that can take place at convenient times (for instance, overnight or on the weekends, when you aren’t using your computer). You can use BlackArmor Backup to protect all the files, applications, and even the operating system on your computer. If you haven’t already installed BlackArmor Backup, see page 26 for instructions. For more information, refer to the BlackArmor Backup User Guide or online Help. Backing Up Files Between Servers Note: This task can be done by an administrator only. You can use BlackArmor Manager to back up to and from your BlackArmor server and another backup server on your network. To complete a backup to another server, you will need the server’s IP address and log in credentials. The Backup Manager is in the BlackArmor Manager’s Storage menu. For step-by-step instructions for backing up files between servers, refer to the BlackArmor Manager online Help. Backing Up To or From an External USB Drive Note: This task can be done by an administrator only. You can use BlackArmor Manager to back up your files (or schedule backups) from an external USB drive to the BlackArmor NAS 110 server, or from your BlackArmor server to an external USB drive. Note: This backup method can only be completed using the USB port on the back of the server. Use the front (OneTouch) USB port to quickly back up files to a predetermined folder on the server. See “Backing up Using the Front USB Port” on page 49 for instructions on using the front USB port. To begin a backup to or from an external USB drive, insert the drive into the USB port on the back of the BlackArmor NAS 110 server (see page 11 for help locating the server’s USB Accessing Your BlackArmor Files Over the Web BlackArmor® NAS 110 User Guide 49 ports), then open BlackArmor Manager (see page 19). The Backup Manager is in the Storage menu. For step-by-step instructions for backing up your files, refer to the BlackArmor Manager online Help. Backing up Using the Front USB Port The front USB port on the BlackArmor server is used for the OneTouch™ backup feature, which copies the contents from the attached USB flash drive to a predefined folder on the server. Use this feature when you need to complete a quick backup of your files with no setup required. Only USB flash, or “thumb” drives can be used with OneTouch backup. Note: OneTouch backup is one way only: from the USB drive to the BlackArmor server. To use OneTouch backup: 1. Connect a USB drive to the front USB (OneTouch) port. Wait for the OneTouch button light to turn on before continuing. 2. Press the OneTouch button. The OneTouch light blinks, indicating that the data is copying from the USB drive to the NAS 110 server. A folder named “OneTouch Backup” is created in the server’s Public share, in which the data is stored. Backup is complete when the light stops blinking. It is now safe to disconnect the USB drive. When performing subsequent backups, existing files are not copied if they have not been modified. Only new files are backed up. Note: The location of the OneTouch Backup folder can be changed to another share on the server using BlackArmor Manager. Contact your BlackArmor administrator for assistance. Accessing Your BlackArmor Files Over the Web If your BlackArmor administrator has enabled Global Access on the server, sign up for a free Global Access account so you can access your BlackArmor NAS 110 server files over the Web. Seagate Global Access is a service that you can use to view, download, and work with the files stored on your BlackArmor NAS 110 server from anywhere in the world, share files stored on a private share, or share your files with anyone outside of your network. With Global Access, you can: • Download important business files or presentations from a client’s office anywhere in the world. • Share files with clients without requiring them to use an FTP application.Downloading Large Web Files to Your BlackArmor Server BlackArmor® NAS 110 User Guide 50 • Upload important files from your laptop so that you know they’re safe while you continue to travel. • Grant other people access to files on your private share. To access your BlackArmor NAS 110 server over the Web: • Ensure that Global Access is enabled on the BlackArmor NAS 110 server. See your BlackArmor administrator to find out more. • Create a Global Access account. Anyone who wants to access the BlackArmor NAS 110 server over the Web must have their own Global Access account. (Accounts are free.) See page 27 for instructions on setting up a Global Access account. Refer to the Global Access user documentation for help granting other people access to your private share. Downloading Large Web Files to Your BlackArmor Server BlackArmor Manager includes a special tool for downloading large files directly to the server from FTP and other sites on the Web. This tool is called the Downloader, and it allows your BlackArmor administrator to manage when large Web downloads take place so that the server isn’t overwhelmed. Downloader jobs may not begin immediately. Web downloads take place automatically in the order in which they appear in the Downloader queue (which can be adjusted by your BlackArmor administrator), so if your job isn’t first in line, it won’t start right away. Additionally, your BlackArmor administrator can also impose limits on when Web download jobs can take place and how many can take place simultaneously (never more than three). BlackArmor administrators can limit Web downloads to evenings, weekends, or other quiet times in the week. See your BlackArmor administrator to find out when you can download Web files using the Downloader, or to have your existing download job moved up in the Downloader queue. Retrieving Deleted Files from the Recycle Bin Shares on your BlackArmor NAS 110 server may be protected by the BlackArmor Manager Recycle Bin. When the Recycle Bin is enabled on a share, BlackArmor Manager saves files deleted from the share so that they may be retrieved if you need them back. If you accidentally delete a file, open BlackArmor Manager (see page 19) and then click Recycle Bin. For step-by-step instructions for retrieving deleted files, refer to the BlackArmor Manager online Help. General Troubleshooting Tips BlackArmor® NAS 110 User Guide 51 6. Solving Problems This chapter provides solutions to the most common problems you may encounter while setting up and using your BlackArmor® server: • General Troubleshooting Tips • Common Problems and Solutions • Resetting Your BlackArmor NAS 110 Server General Troubleshooting Tips If you have problems setting up or using your BlackArmor NAS 110 server, follow these suggestions: • Ensure that the server is properly connected to your local network. Check that the Ethernet cable is connected and functioning properly. • Ensure that your network is functioning properly. • Ensure that the server is properly connected to a power source and turned on. Check that the drive is functioning properly. • Ensure that your computer meets the BlackArmor NAS 110 system requirements. See “System Requirements” on page 8 for more information. • Ensure that your computer is running a supported Web browser. See “System Requirements” on page 8 for a list of supported browsers. • Ensure that you are logging in with the correct administrator user name and password. (Remember that passwords are case-sensitive.) Common Problems and Solutions This section provides solutions to common problems that may occur in BlackArmor Manager. I can’t connect to the server over the local network. Check that the server is powered on and connected to the network using the LAN Port. Try connecting to the server from a different computer. Try using a different Ethernet cable. I can’t connect to the server over the Web. Check that the server has Global Access enabled. See “Making BlackArmor Accessible Using Seagate Global Access” on page 22. Enable Email Setup in BlackArmor Manager and then send a test email.Common Problems and Solutions BlackArmor® NAS 110 User Guide 52 I can’t open BlackArmor Manager. Check that the server is powered on and connected to the network. Run BlackArmor Discovery and try to reconnect with the server, then launch BlackArmor Manager. I can’t log in to BlackArmor Manager. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. I can’t access a share. Ensure that you have access to that share. Ensure that you are using a valid user name and password. Remember that user names and passwords are case-sensitive. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drive; see “Monitoring Status with the Server’s LEDs” on page 39 for more information. I can’t access a file on a share. Ensure that you are allowed access to that file. The volume that contains the share may be degraded because of a disk drive error or failure. Check the status of your server’s disk drive; see “Monitoring Status with the Server’s LEDs” on page 39 for more information. I can’t store any more files on a share because its volume is full. If you are a user, see your BlackArmor administrator. If you are an administrator, consider removing some of the files currently stored on the server. A firmware upgrade failed. Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support A volume is in degraded mode. The disk drive may have failed. The drive inside the BlackArmor NAS 110 is not user replaceable. For further assistance, contact Seagate Support at www.seagate.com/support I can’t get streaming music from the BlackArmor server. Ensure that you have iTunes installed on your computer. Ensure that you are using a computer that’s connected to the local network. Ensure that you have access to the share where music files are stored.BlackArmor® NAS 110 User Guide 53 7. Technical Specifications Network Connection • 1 10/100/1000 Ethernet RJ-45 network connector USB Ports • 2 USB 2.0 ports (1 at front, 1 at rear) Power Supply • 90W external power supply (full range AC input; 19V DC output) Disk Drives • 1 SATA II disk drive Physical Dimensions • Height: 173 mm • Width: 60 mm • Depth: 146.5 mm Power • Power Rating: 100–240VAC, 50–60 Hz • Input Voltage: 90–264VAC • Steady AC Current: 1.5A (RMS) at 100VAC • Input Frequency Range: 47–63Hz Operating Environment • 5 °C to 35 °C (41 °F to 95 °F) • 20% to 80% humidity (noncondensing) Nonoperating Environment • -20 °C to +60 °C (-4 °F to 140 °F) • 20% to 80% humidity (noncondensing)BlackArmor® NAS 110 User Guide 55 8. Glossary access level Also known as permission level, the amount of access any person has to the BlackArmor® server. BlackArmor Manager has two permission levels: administrator and user. administrator A BlackArmor administrator is responsible for the BlackArmor NAS 110 server and all its settings. An administrator can set up or delete user accounts, group accounts, and shares; assign or remove access permissions; modify any setting on the server; and create other administrators. See also user. CIFS Common Internet File System. A file system that lets people with different computers running Windows operating systems share files without having to install special software. domain A group of computers administered as a single unit from a central location. event A problem or change in setting on the BlackArmor server. A change in the server’s name or the failure of a disk drive are both server events. external USB hard drive See USB drive. firmware Software that’s built into hardware. format To format a disk drive is to prepare it for reading and writing data. Formatting erases background information from a disk drive, tests it, and prepares it for use. Formatting may destroy existing files on a disk drive. You must format a disk drive before you can use it. FTP File Transfer Protocol. A format for exchanging files over the Internet. FTP is commonly used to upload files to or download files from a server over the Internet.BlackArmor® NAS 110 User Guide 56 group account In BlackArmor Manager, a collection of user accounts grouped together to make it faster and easier to manage access to shares. All users in a group have the same level of access to any particular share. See also user account. hot-swap To remove and replace a disk drive without first powering off the server. The drive inside the BlackArmor NAS 110 is not user replaceable. HTTP (Hypertext Transfer Protocol) Rules for exchanging the most common form of documents (hypertext documents) over the Internet. HTTPS (Hypertext Transfer Protocol over Secure Socket Layer) Rules for exchanging HTTP documents over encrypted connections. IP address The identifier of a computer, server, or other device on a TCP/IP network. IP addresses are a sequence of four numbers separated by periods. (For example, 123.456.78.1.) Every device on your local network has a unique IP address. local access Access to the server from a computer on your local network. Or, manual access to the server, which involves physical contact with the server or its cables. See also remote access. NFS Network File System. An application that lets all users on a network share files that are stored on different types of computers. NTP (Network Time Protocol) server Synchronizes the date and time of computers and servers on a network, based on Coordinated Universal Time (UTC). private share A folder that is accessible only to users with permission granted by the share’s owner. remote access Access to the server from a computer that is not on your local network. For instance, accessing the server from a client’s computer, over the Internet, is remote access. Remote access can also refer to shutting down or resetting the server using BlackArmor Manager instead of physically pressing the Power button. See also local access.BlackArmor® NAS 110 User Guide 57 RSA key An encryption decoder that’s part of SSL, a type of encryption used to protect data being sent over a network or the Internet. “RSA” stands for Rivest, Shamir, and Adelman, who invented the technology. Seagate Global Access A service that you can use to view, download, share, and work with the files stored on your BlackArmor server from anywhere in the world. You can also use Global Access to upload files to your BlackArmor server. server A computer or device on a network that manages resources. The BlackArmor server is a file server, a storage appliance that’s dedicated to storing files; it can also be used as a print server, a device that manages one or more printers. share A folder on your BlackArmor server that stores and protects backup files, as well as other files that can be accessed by other people. SMART Self-Monitoring Analysis and Reporting Technology. Technology built into disk drives that let them automatically monitor their own health and report on possible problems. Not all disk drives have SMART support. spin down Referring to disk drives, a term that means to stop spinning. SSL certificate Secure Socket Layer certificate, part of the SSL encryption method. SSL (also known as Transport Layer Security) is a type of encryption used to protect data being sent over a network or the Internet. SSL uses a system of keys, like secret passwords, to send and receive files securely. UPS Uninterruptible Power Supply. A power supply that has a battery in it that maintains power to a computer or server in the event of a power failure. A UPS is intended to provide enough power for you to save whatever files you’re working on and properly power off the computer or server; it’s not meant to keep any system running for the duration of a power failure. USB Universal Serial Bus. The interface between your computer and the USB devices you plug into it. Your computer communicates with USB devices through the USB interface.BlackArmor® NAS 110 User Guide 58 USB drive A portable disk drive that connects to a computer with a USB cable, instead of being installed inside the computer itself. Also known as a thumb drive, jump drive, flash drive, or external USB hard drive. user In BlackArmor Manager, a person who can save, back up, and share files using the BlackArmor NAS 110 server, but who can’t modify user account, group account, share, or server settings. user account An account, with a user name and password, that a person uses to access the BlackArmor NAS 110 server. User accounts have access level permissions associated with them. volume Data storage space that can be made up of one or more disk drives, or of only part of a single disk drive. Web access protocol The rules for sending information over the Internet. Your BlackArmor NAS 110 server has two Web access protocol choices, HTTP and HTTPS. workgroup A collection of computers on a network that share resources.BlackArmor® NAS 110 User Guide 59 Index Index A administrator password 19 administrators 7 allocating space to users 35 limiting storage space 35 setting time limits 47 time limits for storage 47 tips for getting started 14 alerts 40 automatic firmware updates 44 B backup front USB port 49 OneTouch, about 10 server to server 48 USB drive 48 BlackArmor components 9 default settings 31 description 9 email alerts 40 features 10 initial connections 19 LEDs 39 maintenance 43 power saving 41 resetting the server 44 safety 43 setup wizard 20 SMART diagnosis 40 specifications 53 troubleshooting 51 updating the firmware 44 BlackArmor Backup 10 BlackArmor Discovery 9 BlackArmor Manager 9 C connecting to server 19 D default administrator password 19 default server settings 31 default settings resetting the server 44 Discovery Tool 9 disk drive 10 disk drives SMART diagnosis 40 domains 43 drag&sort 34 Dynamic DNS 41 E email alerts 40 Ethernet port 10 events 40 F file service support 34 file services 41 files sorting during downloading 34 firmware updates 44 automatic 44 manual 44 FTP 34 G Global Access create account 27 enable 23 H help 8 HTTP 42 HTTPS 42 I information 8 iTunes server 25Index BlackArmor® NAS 110 User Guide 60 K kit contents 7 L LAN port 10 LEDs 10, 39 M maintaining the server 43 manual firmware updates 44 monitoring email alerts 40 LEDs 39 N network default settings 31 NFS 34 NTP 41 O OneTouch backup, about 10 OneTouch button 11 operating system support 8 P power 41 R recycle bin 34 requirements 8 Reset button 10 resetting the server 44 S safety 43 SATA 10 saving power 41 server default settings 31 disk drive 10 email alerts 40 initial connections 19 LAN port 10 LEDs 10, 39 maintenance 43 power saving 41 Reset button 10 resetting 44 safety 43 setup wizard 20 SMART diagnosis 40 specifications 53 troubleshooting 51 updating the firmware 44 USB ports 10 setup wizard 20 shares default settings 31 drag&sort service 34 file service support 34 limiting storage space 35 recycle bin service 34 time limits 47 SMART diagnosis 40 sorting files 34 specifications 53 SSL 42 status email alerts 40 LEDs 39 SMART diagnosis 40 system requirements 8 T technical specifications 53 time limits 47 troubleshooting 51 U updating the firmware 44 UPS 42 USB ports 10 user accounts default settings 31 W Web accessBlackArmor® NAS 110 User Guide 61 Index default settings 31 Web access protocol 42 workgroups 42