When You Have Problems Operating the Machine

This section describes common problems and messages.

If other messages appear, follow the instructions displayed.

Problem	Cause	Solution
Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Printer] or [Scanner] key.	Functions other than the copier function are not yet ready.	Wait a little longer.
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.	Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.	Wait a little longer.
The operation switch indicator continues blinking and does not turn off when pressed.	This occurs in the following cases: The ADF is open. The machine is communicating with external equipment. The hard disk is active.	Close the ADF. Check if the machine is communicating with external equipment. Wait a little longer.
The display is off.	The machine is in Energy Saver mode.	Press the [Energy Saver] key to cancel Energy Saver mode.
The display is off.	The operation switch is turned off.	Turn on the operation switch.
Nothing happens when the operation switch is turned on.	The main power switch is turned off.	Turn on the main power switch.
`"Please wait."` appears.	This message appears when you turn on the operation switch.	Wait for a while. If the machine does not get ready in a minute, contact your service representative.
`"Please wait."` appears.	This message appears when the machine is warming up.	Wait for a while. If the machine does not get ready in a couple of minutes, contact your service representative. Wait until the message disappears. Do not turn off the main power switch while the message is showing.
`"Please wait."` appears.	This message appears when you change the toner cartridge.	Wait for a while. If the message does not disappear in two minutes, contact your service representative.
`"Memory is full. Do you want to store scanned file?"` appears.	The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.	Press [Store File] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File]. Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].
The user code entry screen is displayed.	Users are restricted by User Code Authentication.	Enter the user code (up to eight digits), and then press [OK].
The Authentication screen appears.	Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.	Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.
`"Authentication has failed."` appears.	The entered login user name or login password is not correct.	Ask the user administrator for the correct login user name and login password.
`"Authentication has failed."` appears.	The machine cannot perform authentication.	Contact the administrator.
`"You do not have the privileges to use this function."` continues to be displayed even though you have entered a valid user name.	The logged in user name does not have permission for the selected function.	Contact the administrator about the permission for the required function.
An error message remains, even if misfed paper is removed.	When a misfeed message appears, it remains until you open and close the cover as required. Paper is still jammed in the tray.	Remove misfed paper, and then open and close the cover. See Removing Jammed Paper.
Original images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load paper correctly. Place paper in the paper tray with the print side down. LCT and Bypass tray with the print side up.
Misfeeds occur frequently.	The tray's side or end fences may not be set properly.	Remove the misfed paper. See Removing Jammed Paper. Check the side or end fences are set properly. Also, check the side fences are locked. See "Changing the Paper Size", About This Machine.
Misfeeds occur frequently.	Paper of undetectable size has been loaded.	Remove the misfed paper. See Removing Jammed Paper. If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. See "Changing to a Size That Is Not Automatically Detected", About This Machine.
Misfeeds occur frequently.	There is a foreign object on the finisher tray.	Remove the misfed paper. See Removing Jammed Paper. Do not place anything on the finisher tray. It may cause a paper jam.
Z-Folded paper is not properly aligned.	The auxiliary tray is not set.	Set the auxiliary tray for the Finisher Tray or Multi-Folding Unit Tray. For details about how to add the auxiliary tray, see When Z-folded Paper Is Not Properly Aligned.
Cannot print in duplex mode.	Duplex printing cannot be done with paper set in the bypass tray.	When using duplex printing, make settings to use paper from a tray other than the bypass tray.
Cannot print in duplex mode.	[Apply Duplex] is set to [No] for "Paper Type".	In [Tray Paper Settings], under "Paper Type", set [Apply Duplex] to [Yes].
Cannot print in duplex mode.	You cannot select duplex printing if the paper type is set to [Label Paper], [Translucent Paper], [Preprinted Paper], [Cardstock], [Prepunched Paper], or [Tab Stock].	In [Tray Paper Settings], under "Paper Type", select a paper type other than [Label Paper], [Translucent Paper], [Preprinted Paper], [Cardstock], [Prepunched Paper], or [Tab Stock].

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.