When faxes cannot be printed as normal, Substitute Reception allows reception of faxes that match the criteria specified in User Parameters. This section describes the conditions under which this will occur.
If any of the conditions listed below applies, the machine receives only faxes that match the criteria specified in User Parameters.
Problems |
Causes |
Solutions |
|---|---|---|
|
Paper is jammed. |
Remove the jammed paper. For details about removing the paper, see “Clearing Misfeeds”, Troubleshooting. |
|
All trays are out of paper. |
Add paper. For details about adding paper, see “Adding Paper”, About This Machine. |
|
Toner is empty. |
Replace the toner cartridge. For details about replacing the toner cartridge, see “Adding Toner and Staples”, About This Machine. |
The message “This tray is out of order.” appears. |
All trays are out of action. |
Call your service representative. |
In User Parameters (switch 05, bit 2, 1) on the Facsimile Features menu, specify the following conditions for Substitute Reception:
When Own Name or Own Fax Number is received
The machine switches to Substitute Reception only when the sender has programmed their Own Name or Own Fax Number. If the power is switched off for more than an hour, all the documents stored in memory are deleted. In this case, the Journal can be used to identify the senders of the deleted documents, so you can ask them to resend.
If a sender has not programmed their Own Name or Own Fax Number, the machine may fail to receive an important fax document. It is recommended that you ask important senders to program an Own Name or Own Fax Number in advance.
Free
The machine switches to Substitute Reception regardless of whether or not the sender has programmed their Own Name or Own Fax Number.
Closed Network Code match
The machine switches to Substitute Reception only when the programmed Closed Network Code of the other end matches the Closed Network Code of this machine.
Disable
The machine does not receive any documents.
For details about Parameter Setting, see “Parameter Settings”.
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